Customer did not leave a comment.
Ryan A
Customer Reviews for Shores Caribbean Shipping LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We rented a trailer and we don’t have much experience in backing up, so the u-hail employee backed the trailer into the space for us. I am 72 and have used u-haul over 20 times and although this was just a trailer, it was by far the easiest and best experience ever…..!!!
daniel sNo improvement necessary, keep on doing your job
Kevin RThe gentleman who served me was very kind, considerate and very attentive. Thank you!
Maria DJust need full tank gas for the next person But that the way you do it you need to tell the customers that
carol wThe man was not there I had to call him on the phone 10 minutes later!!!!! And there was 3 other people waiting as well..
Virginia Cvery friendly
Douglas CPlease call me to discuss. I can be reached at 352-209-4352
Michael FVery much worked with me to get my job done. Excellent experience with person working there.
clara wGreat help locating the facility
Rosemarie Wexcellent and friendly service very satisfied
Timothy OEverything was good and ready to go
CHRISTINE DI dropped off the truck 1 day late and was charged for 2 days,and the gas gage was exaggerated
Winston SThey were easy to work with and were able to help when we needed a trailer quickly.
Garrett LHave someone at the location when scheduled to pick the truck up. It took forever and a day to get the transaction completed, I had movers waiting on me to get back with the truck, and I was so afraid that they would take off and go their way because it took so long to get the truck.
Carol CNothing. The gentleman was very helpful at this location.
David Avery helpful and accommodating to the time and need for the traitor
larry hThis was not the location I was supposed to drop the truck off at but Dave's Minit Mart wouldn't take it. The location we dropped the truck off at was closed so we just used the key drop. Can't rate this location
John GGet rid of them. They gave me a 41year trailer for a 900 mile move. It had bad wheel bearings and a a tire that was showing cords in the tread area. If it wasn't for the road service provider (Archangel Repair Service) we would have been stuck somewhere between Silver Springs, FL and Pittsburgh. Thank you to Archangel Repair and Vicks Auto Repair. They both went above and beyond to help us and we will be forever thankful for your help.
JERRY NN/A
gary sThe location I was instructed to drop off the trailer would not take it! I was instructed to take it to another location, I think it would be a good idea for U-Haul to make sure the drop off has space for the equipment before making the reservation.
narvin bCheck vehicles for cleanliness. The fact that roaches were crawling through the truck and now even after treating for them, found some on my belongings pisses me off.
Jeremy GMy only complaint would be the gas gauge stuck, so I ended up adding more then $30 in gas then was necessary for return. U-Haul didn't even attempt to discount my final bill. That was very disappointing.
Shawn CGreat experience. Gentleman was very nice and easy to work with. Quick in and out
Gary BVery Professional Gentleman
Gerald SThis location was fine. The first location I tried on same road refused to accept the trailer.
Peter CMake sure equipment is safe & don’t tell customers it’s 24-7 pick up & have equipment that is rented there liked agreed everything was bad & the van I rented had to be Towed away the dolly wasn’t there I had to go to another location to pick it up the van pulled to the right the brakes hasn’t safe the van pulled to the right I had to keep it pulled to the left to keep it on the road it smelled like burnt oil I had to wait one hour an 15 minutes for the place to open all though I had signed up for 24-7 just the entire experience was awful
Mandy IVery efficient and quick
Susanne WGreat place best location in silver spring shores!!!!!
Wendy FInternet was down and had to wait to get truck. Open later than I had hoped. Wanted a truck early but could not get one until 10am. A/C only worked a portion of the time and it was very hot outside. Check engine light came on at the end. Sticky substance all over cab.
Keith DDid mobile drop off
AARON CI was scheduled to pick up at 10 am. However they were not open when I arrived. The business hours on the door even stated they opened at 10 am, I had to call UHual to get assistance. I was not offered any compensation for the delay in picking up the moving vehicle.
Victoria NThe store/plaza frontage is very run down. When we walked into the office, the office itself appeared clean. The woman that helped us didn't really greet us, in fact, I think the whole time we were there, she didn't smile once. I had some issues getting my phone to take a picture of my license and she seemed annoyed. That's how we felt the whole time we were there... we were an annoyance to her. She finally had to take the photos with her phone. When I told her I'd already uploaded the front and back of my license online when I created the reservation, she said "well, this is what we have to do" without an apology for inconvenience or anything that seemed kind. She was very nice to another customer who walked in while she was assisting us. She smiled and said hello to her, but we couldn't get a smile for anything. I definitely would not recommend this place of business to anyone.
Christy CWhen a customer books their rental on line and the location of the vehicle has changed- need more communication. I lost an hour of my rental time chasing the van down. And still had to return it at the original drop off time. For the lack of communication on U-Haul end. I feel that I should have been able to get that hour back for returning the van. The vehicle was good, the driver’s side mirror should be replaced. It hindered me slightly when driving. Needed to look 👀 into the mirror for traffic. Everything else was good. I would definitely rent the cargo van again in the future.
Rebecca KSpend over 40 minutes with the lady working at this location, the equipment she gave me was not good, we had to go through three different ones in order to find a working dolly to pull the car. She went ahead and helped another customer that was there after me and when I complained she just ignored me and kept Helping the customer like if I wasn’t even there. Definitely will not recommend this location again! They had nobody to help us figure out how to put the dolly on the truck, not a good experience
Carmen PThere’s nothing to be done the equipment was clean and affordable and they have excellent customers service at this location I would rent from them again if I had too.
IAMFRE Wi had no problem with this provider.. I did have a reservation with another Krystal lube. was supposed to have a reservation with them. When I arrived at 4pm Friday March 4th there was no one there. Talking to the u-haul rep he said they didn't make a res. he did find me a truck. VERY poor service with this provider
David SQuick, easy check in process. All went well.
ANTONIO SStaff at this location were very friendly and helpful
MICHELLE DThis location is awesome. Thank you, everything was perfect.
MELVIN PKeep doing as always, don’t change!
MIGUEL AWas surprised when returning the U-Haul that the operator had left. Was able to return the vehicle via phone however.
Christopher BService was exceptional. Friendly and courteous.
Donald GThey over charged me for gas, saying i didn't fill it back up but i most surely did!!! He charged me for 6 blankets he never gave me and he also charged me for not returning them!!!! I called the place after i found out that i was way over charged, he said he would call back and never did! i had to call corporate. And i have to email an area field manager to have him investigate!!! WORST UHAUL EXPERIENCE IVE EVER HAD!!! DO NOT RENT FROM SHORES CARRIBEAN SHIPPING LLC.
JESSICA JTried to do a mobile truck return and was having issues with the app. Everything would have been ok if the store was open. It was closed even though it states they are open till 5pm. My drop off was at 3
Gloria QJust add more options to the equipments inventory.
MIGUEL AThe man at the store went in and changed my order without my permission. Was suppose to be contactless transaction, which I spent15-20 minutes explaining everything had been done online and I just needed the keys. When I returned the truck (supposed to be contactless) a lady comes out asking me for the keys I get ready to leave. When I told her they were in the drop box she got an attitude. After my return the store added more items to my order which I did not ask for and then charged me for a 3 day rental which I only reserved and had the truck for 2 days. Thankful that u haul customer service had no problem refunding my extra charges. Don’t recommend this location a bunch of crooks.
jennife kSite had only one employee present at a time. They had limited knowledge, and had to call to get more information.
GILES DAll good
ROBERT HHe charged me $28 more for some safe trip thing without my consent. I didnt check my email until after I had already moved and realized it then... Tried calling him and no answer.
JEFFREY BNothing.
RANDY WThe location at 10859 SE MARICAMP RD OCALA, FL 34472 is unsatisfactory for a drop off. There was no room to stop the trailer off…we attempted to back the trailer into a very tight spot with no luck. The person at the store suggested we take the trailer to a different location, which we did, about 3 miles up the road. The actual drop off location was perfect…lots of space and very helpful staff.
ROBERT MVery prompt and pleasant to deal with.
King DDropped off after hours at night they could use some lighting so people doing that are safe
BRIAN JProvide more choices of equipment
PATRICK C