Customer Reviews for Shortys Bear Safety Svc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shortys Bear Safety Svc

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ANTONIO G.
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Customer did not leave a comment.

JEFFERY R.
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The staff was very friendly and helpful, had no issues picking up the u-haul or dropping it off.

Clayton M.
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The lady that checked me in and out I picked up and dropped off at same location..she was very helpful and super nice. Had a small issue with billing and she took care of it right away to avoid any potential problems. Very professional ..as stressful As moving can be it was nice to not have to worry about this part of it I will go nowhere else anytime I need a uhaul

Gary J.
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Russell S.
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Juan H.
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Shop does Uhaul as a side job and it shows. Trucks don't seem to be checked or cleaned on interior, our truck seemed alright until our first stop. Upon exiting we were covered in dog hair and did not have pets traveling with us. Keys were not in correct lockbox and required assistance which defeated the contact less Covid-19 precautions pushed with making me check in online.

Ashley M.
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Nothing customer service was excellent!

MITCHELL M.
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We dropped the keys off at the Amarillo location, it was after hours, didn't talk to any representative. But got an email right away the next morning. Very professional.

James L.
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Improve your truck share instructions! If you don't get there in a 15 minute time frame and the place is closed you are NOT getting your rental! (Never saw that in the fine print, if there is any fine print). No one around and the U-Haul 800 number is no help, no one available! Extremely inconvenient so you better plan very well with no variance in your schedule at all. You're stuck until regular business hours, should be a plan B after hours. Not impressed with truck share option, hopefully they improve on that. Luckily the pickup location had construction going on over the weekend and we were able to catch someone at the location... otherwise shit down until Monday 😵

Samuel I.
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Cassie B.
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Samuel M.
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I had to go here to pick up a trailer that was not ready and take it to a different uhaul location. Have your shit ready!

Walter R.
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Ron was vary polite and professional

Melinda B.
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James M.
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Super friendly folks, knowledgeable and professional. I'll definitely use them again if needed! Thanks. JM

CASEY C.
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Kandrea J.
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The staff was amazing

Danny B.
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Danny B.
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Beverly K.
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Austin D.
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Kristina G.
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Adam G.
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Very friendly

Will H.
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Crystal G.
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Charles R.
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Don L.
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Customer service was very good. Easy in and out location.

Virgil T.
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Autum P.
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Willie M.
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Dana P.
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I was overcharged. Ron, at Shorty bears told me that if I had the truck back before Monday at 7:30 in the morning, I would only be charged for one day. I was charged for two. I also rented the $19.95 a day can and was charged $79. A day. Also my receipt shows 101 and the amount taken was $179. I will never use you again and am on my way to my attorney right now

Kelly C.
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Nothing

Sarah S.
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I love Shorty Bears. Always friendly.

james G.
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Great customer service and easy transaction

Brian H.
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Customer did not leave a comment.

JOE O.
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Everything was so easy. Shorty's Bear Safety did an outstanding job, they made everything so easy and very professional. Outstanding Job Guys. Thanks

Glenn P.
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Tom W.
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David M.
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U-Joints were making noise was afraid the drive shaft was going to come APART. More attention needs to occurs. Otherwise MY trip from Amarillo, Texas to Carrollton Texas was uneventful

David M.
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Everything was super AND your PEOPLE VERY professional l would highly recommend you folks to everyone l come in contact with. Thank you very much. DAVID McCormick.

Dondra H.
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Rick M.
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Roger O.
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Roger O.
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James D.
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carmen J.
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List the photos needed on return by mobile phone before you ask questions. I had to start over 3 times to take photos. I just gave up and dropped the keys in the box.

Shawn H.
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Shawn H.
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Elizabeth R.
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Wesley S.
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Nicole F.
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Shorty Bears was great! Very friendly and helpful staff! Thanks for getting me on the road safely!

Kimberly M.
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There is no improvement on perfect. This team went above and beyond what anyone could expect. They actually made moving acceptable. Ron was fully prepared and always one step ahead. Friendly, professional and fast. If your in Amarillo- this is the only Uhaul location you will ever need. Go see for yourself. You won't be disappointed.

Chris G.
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Very friendly and helpful employees. Got me set up right away without any problems.

glen K.
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Jennifer J.
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These two gentlemen were extremely helpful and polite. It was an extreme pleasure returning the tow dolly here.

Kimberly M.
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My experience with Shorty Bear's Uhaul location was hands down the best experience I've ever had- and I've been a Uhaul customer going on 30 years. Ron was professional, pleasant and courtious. Thank you. Thank you Kimb McClure

glen K.
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Very nice and friendly people

Aurora T.
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Brian L.
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Chris G.
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The truck tried to overheat the entire trip!

Sheila S.
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Shorty's Bear were a lifesaver. They were able to offer me a truck when another location failed to provide one.

Jacob L.
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Again- nothing wrong with either location but we got a mixup and when we had to contact customer service the woman we talked too was disrespectful and rude. We were given so many run arounds. Things felt as if they weren't adding up and customer service just brushes you off. Save your money and rent and trailer and just make multiple trips if you have too, it's what we ended up having to do anyway.

lynnda B.
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Customer did not leave a comment.

Darwin L.
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JOSEPH G.
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Charged 2 times and was never correct amount, emptied my account and did unauthorized transactions to cover up mistake diedra and Tammy both had attitudes and continued to tell me to deal with it and it wasn't U-Haul employees at fault. Their attitude on both conversations were bitter and rude. Conflict with cards charging pick up were never resolved.

Brian P.
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Jeff B.
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erma E.
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They were very helpful and friendly

colin C.
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The hydraulic lift for the trailer broke and we had to pay for it as "damaged." It was obviously a wear and tear issue. I find this grossly unfair.

Brad L.
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Thanks

Erika N.
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Went above and beyond my expectations. I left my garage opener in the truck and they called me immediately to let me know they had it. Customer service was top notch.

Keiara J.
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Jamie L.
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Jessica O.
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Addie P.
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synclair D.
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charles S.
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Stay as is. Thanks

Grant F.
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Although they were very friendly, the dolly had one issue - the rubber pieces that held the chain hooks secure was dry rotted on both the trailer chains and the chains used to secure the car. While traveling down the interstate, passing cars signalled me of an issue with the trailer. one of the chains had come undone because the rubber had apparently came apart. It was not the best situation to be pulled over on the side of a busy interstate tying up loose chains as traffic passed close by. Improve by taking care of the little things like this.

Kari H.
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Randall O.
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DANNY B.
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Blanca G.
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Customer service is awesome loved it and will do business with them again and will recommend them to all my friends and family. They went above and beyond to make sure my experience with them was as smooth as possible. Very friendly and professional.

Brad C.
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I had to go from the U-Haul center over to this mechanics shop. I was not wanting to go across town.... But I understand inventory supplies. All was oklay

Lloyd K.
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Customer did not leave a comment.

Mindy W.
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Best experience I have ever had renting and returning a truck. Staff went out of their way to get me another day with the truck even though there was a reservation for it when mine was originally due to be returned. I can not recommend this location and their staff highly enough!

ralph N.
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danny H.
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Pat R.
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linda D.
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It would be very hard to improve on your service and how helpful and courteous you were. I really appreciate your help and assistance when I picked up the auto hauler.

Charlene D.
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can't think of anything, ty

melvin J.
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LEAVY C.
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RANDY W.
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Clifford S.
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Steve L.
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richard W.
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Susannah D.
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Michael G.
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Appreciate their help

Ann K.
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Customer did not leave a comment.

Joshua M.
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Nothing, will never use again.

No reviews have been submitted for this location.

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