Teach the clerk how to ensure the hitch is tighten on the ball.Charles M.
Customer Reviews for Showroom Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Josh S.
Customer did not leave a comment.Heather C.
Uhaul is who messed up! Not the location, uhaul cancelled our reservation, not sure why? One hour later after booking another reservation to get the truck uhaul still wouldn't approve? Thank god for the location and their patience for waiting 45 minutes after they closed! Uhaul needs some serious help and organization! I got transferred over 5 times and still couldn't get an answer, luckily the location honored our word and conformation or we would still be waiting! Ridiculous!Alan S.
I rented from this location over a month ago and they charged my account almost $300 for damages to the truck. Damages that I DID NOT CAUSE! How is it that they've just noticed damages a month later?! Just another group of low-lifes SCAMMING innocent people!!!Miriam T.
Customer did not leave a comment.Mary beth S.
Customer did not leave a comment.Fadi M.
U-haul is the only way for the highwaysJason D.
Customer did not leave a comment.Lesia M.
We live in Huntsville and UHaul sent us to Madison but the lady helping us was very nice and helped us alot.Robert H.
Customer did not leave a comment.Rodger S.
Customer did not leave a comment.Scott Y.
The location was closed when I went there. They did not check when I was coming to pick the truck. I waited over 45 minutes and the person came to give me the keys. Moreover, the phone number does not work.NIshanth G.
Uhaul sucks and the location I rented from I will NEVER RENT FROM UHAUL EVER AGAINDanielle M.
Customer did not leave a comment.Tammy W.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.john D.
Customer did not leave a comment.bianca B.
We arrived at the rental location at our pick-up time (9am) to find no one there. We were unable to contact anyone as the number is listed as â€œno longer availableâ€. No one arrived for 40 minutes, though they did eventually reach out to me to inform me they were running late. Please note, your Field Manager, Justin, was very helpful through all this. Thanks to him, my overall opinion of Uhaul is good; however, I would not suggest that pick-up location.Linda N.
I turned in my rental truck on Saturday around noon with 1/3 tank of gas. I got the truck around 1:30 pm on Friday. When I received my invoice it showed I did not return it until Sunday with 1/4 tank of gas. I will say the lady attendant was very nice and polite. I'm just disappointed about the extra day charge and the gas. I ended up needing only 1 day not two.Walter G.
Customer did not leave a comment.Karmen K.
Young lady that opened this morning was incredible. I will definitely rent from this location again. Very convenient and she was excellent. Didn't take but a second, will recommend to all my friends.Stephen H.
Returned the trailer at 12:45 and nobody there. Closing is at 4:00 pm. Waited 35 minutes and still no one. Left notes but still caused worry leaving it. Called uhaul and got no helpful adviceRobert S.
Customer did not leave a comment.Robert H.
My contract was for six days, I kept the vehicle less than 48 hours. A week later I was billed extra for keeping the vehicle an extra day (7 days) and the drop off location has not responded to my calls.Robert S.
Customer did not leave a comment.Jacob S.
Customer did not leave a comment.Fernando P.
Customer did not leave a comment.Blake H.
Rental location did a great job!Rick R.
My vehicle was filthy when I picked it up. I'm disappointed in Uhaul customer service that no one contacted me during the rental or afterwards when I notified UHaul of the unsanitary vehicle at the time of pickup.Kimberly W.
Customer did not leave a comment.James W.
Customer did not leave a comment.Kyle W.
Needed truck for Sunday and was charged for Sat-Mon instead of just 1 dayAnthony M.
Customer did not leave a comment.dejaun L.
Very helpful and friendly.Karl K.
The gentleman was very nice and helpful. It would have been better if he had turned to volume down on his TV. I could barely understand what he was saying because of the background noise.bruce G.
Van was not swept out when I picked it upYvonne C.
Customer did not leave a comment.ROBERT P.
Keep up the good work.ralph R.
Customer did not leave a comment.David A.
Customer did not leave a comment.Louis R.
I read somewhere that they would call 24 hours in advance to confirm, and they did not. I called because I was concerned about the trailer being there since I didn't get a phone call, know one answered.Diane D.
They were closed on the turn in day, even though UHaul.com thought it was open that day. Had to call UHaul.com and perform truck turn in over the phone.Michael F.
Customer did not leave a comment.Anthony A.
Customer did not leave a comment.Jennifer K.
Get rid of the 24/7 checkout app. It was tedious and omplicated. Would never use again.mike K.
Brian did a fantastic job and it was a great experience. Will use frequently in the future and recommend widely! thank you.Keith V.
Clean the uhaul from inside AND outside a bit better.Priyank B.
The staff was very attentive and helpful to my needs.carlton B.
First we were not given a hard copy of our rental contract which turned into an issue when we went to turn in the truck in Jacksonville, AL. Second we were told to turn in the truck clean, but the cab was full of food crumbs and clearly the trailer was not sweep out.Garry C.
Customer did not leave a comment.Michael A.
We picked up our U-Haul truck at this location. The owner helped us in a pinch as there were no trucks available in other Madison locations.Antonio M.
checked truck in online sunday. make sure u have a smart phone at check in location because u have to submit pictures, etc..fred S.
Very friendly and professional. I plan on using them for a rental within the week.Jacqueline C.
There was a cigarette burn in the seat that was not disclosed to me or, on the paper when I received the truck. My account was charged twice for the truck an, it took multiple times of me calling an another uhaul employee from a different location to get that extra charge refunded to me. As this was my first time renting a truck, I didn't realize that I was suppose to a paper contract or one should have been emailed to me I did not get that until after I returned the truck at my new location and that guy sent it to me. Overall the guys at Show room were nice, but there were some mishaps that could have been avoidedCatherine E.
Customer did not leave a comment.Benjamin A.
I did not have a bad experience, however the location is very old and does not instill confidence when approached. I returned the vehicle on a sunday so the office was not open.Jonathan T.