Customer Reviews for Shrewsbury Transmission

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shrewsbury Transmission

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Robert A. on

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Customer did not leave a comment.

rob C. on

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Ajith V. on

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John M. on

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On-line I ordered a bunch of moving and packing accesories NOT AVAILABLE at this site. Sales person confused over my on-line information I had previously entered. That information came out LAUGHABLY WRONG on his computer. Said I was going to Los Angeles when I had entered Princeton, NJ Worst of all , I originally made reservation for Northboro( Bearfoot Rd) at last minute, only hours before scheduled pickup, pickup changed to Shrewsbury, why?

Kimberly S. on

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Jennifer L. on

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Patrick B. on

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Sergey F. on

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Uhaul charged me $2700 for one day rent a 15’ track by mistake. So use other company!!!

MICHAEL P. on

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Michael B. on

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Service and transaction was very slow. Also, did not realize if truck was not picked up by 3pm, it could be given to someone else.

Oleg I. on

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rodolfo R. on

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Dealer experience was great, Uhaul is awful to deal with and have no idea what they are doing. Took forever to find my trailer and have no idea what their inventory is. I had to call 3 times and 3 different dealers to actually find a trailer. Ridiculous.

Jeremiah F. on

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I ordered a 15 foot truck. When I arrived it was unavailable. I was given a 10 foot truck instead. I do think it was U Haul’s fault not the vendor. Unloading without a ramp was dangerous

Michael L. on

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Jeremiah F. on

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Anthony P. on

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There were a lot of negative reviews online for this location, and I'm glad I paid attention to them because I was charged for double the fees I should have been. I used a van for 5 hours, and was charged for 30 hours of use with 2 days of insurance coverage. If I wouldn't have read the online reviews and known to be on the lookout for fishy invoices and extra fees for no reason, and not been owed the $44 dollars that was taken from my account due to this error/theft.

James K. on

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All was good

ray L. on

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Brian S. on

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My location was switched due to a 1 way truck rental not being available which took 4 days to notify me of this. The reason I wanted the other location was because of its opening time at 7AM. I only had help moving in certain hours which I lost that help because of it. I received a confirmation text from uhaul that the truck would be available at 7:30am at the new location. Then I received a phone call that it would be available between 9am-12pm. However upon talking to the owner, he mentioned "We open at 8, but knowing my brother who handles Uhaul, he will probably roll in at 8:15-8:30." We proceeded to show up at 8:30, but nobody arrived until 9:10. If one way trucks are not an option, please tell people up front they are not an option or notify them previous to the day before. I could have easily made arrangements to bring the truck back through a 2 way rental. Out of the many staff I spoke with, maybe one was understanding of the situation but it always came back to scheduling telling me there were no rentals available. If I had more than 24 hours, I would have had more options.

John P. on

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Hello, I made an online reservation that was changed twice. I got a 15’ truck instead of a 17’. I did get the $50 credit BUT was then up charged for a $98 insurance plan. I didn’t notice before signing the contract. I tried to get this remediated the day of my rental but their location and U-Haul service both said “its the others problem “ and assured me it would be fixed when I return the truck. I return the truck yesterday and both the dealer and U-Haul say I’m out of luck, they don’t know how to fix the situation. I am extremely dissatisfied. I have rented from U-Haul for years and used to recommend, but now will not. Please call me at 201-421-6387 or email jpearlman476@gmail.com to discuss. I see this as a $98 lesson learned against U-Haul unless we can come to an agreement. Thanks John

Gerald V. on

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Everything went smoothly. No issues. Truck was ready when promised etc.

Angela G. on

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javier M. on

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Customers services was excellent here

Lena D. on

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Joseph D. on

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Austin P. on

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Michael W. on

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Margot M. on

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Paul M. on

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You did not have my trailer as promised. You sent me to another inconvenient location and that location tried to charge me more for the same trailer.

Cesar R. on

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This comment is more about the rental process than the location per say. I had the truck for two days given it was a between-town rental. I picked up the truck on Monday 9:30am, and returned it on Tuesday after hours (7pm?). Well, I was charged an extra day because it was reported that I returned the truck at 10am on Wedneday ( though the store opens at 8am). Trying to get this rectified as well.

Donald C. on

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Be more specific than just “leave it.” There was no direction as to where to leave anything. We have never unhitched a trailer, had to google it, figure it out, and ended up having to find a rock so the trailer wouldn’t roll off the lot or into the building. The worker was short and relatively rude - granted, we are from the west, so maybe it was the Massachusetts attitude people talk about?

Bruce F. on

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Customer did not leave a comment.