The inside of cab and truck bed reeked of urine! Was disgusting. Unacceptable....DARREN M.
Customer Reviews for Sierra Storage Ceres
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is great, close to where I live. My customer service experience from beginning to end was great!Lonnie L.
Melissa was very helpful. She was awesome. My concern is that I paid 2x for this uhaul. I would like a call from a manager please to find out when ill get the payment back on one of my bank card please. Thank youVictoria H.
This place done me right its just uhal is the problem I'm ready to go back to riderBERT G.
no problemERIC C.
Customer did not leave a comment.Amelia D.
Customer did not leave a comment.SANDRA G. | Overall Experience
Great experience. No problems at all using self check-in. ThanksDIANA S.
Location yes, customer service, no.Christina J.
Customer did not leave a comment.Marian H.
great help at the officeLynn H.
Customer did not leave a comment.Becky B.
Customer did not leave a comment.Victoria J.
Had to jump through many hoops to get the keys,DOUGLAS W.
Worst experience ever PLUS you owe me $19 for ez fuel! No blankets, no dolly, busy dangerous loud area to grab the vehicle, 30 plus minutes doing online and posting drivers license 3 times. - JUST PATHETIC! i have previously rented from Double D storage in Turlock 25plus times and every experience was great. This sucked and I do not blame the Coronavirus for most of it!!! Just bad!Stefan E.
Customer did not leave a comment.Melissa R.
The location was closed on Dec. 31st and it was not listed as closed on the website. I called and left a message on Dec. 30th and regarding trying to return the truck. With the site closed, unfortunately, I did lock the keys in the truck, while trying to take a picture of the odometer and gas gauge, and realized, AAA does not handle U-Haul truck key locked services and the U-Haul road assistance would not cover the cost of the locked key because I did not know that I could purchase roadside assistance coverage since AAA does not cover it. I did purchase the additional insurance for collision, but did not know about the roadside service coverage, that was not that much to add. It cost me $120.00 that was not reimbursed and I am disappointed in the whole ordeal.donna N.
Customer did not leave a comment.Penny B.
Customer did not leave a comment.Randall S.
That location are LIARS and FRAUDS!! I would NEVER recommend such a HORRIBLE Place to ANYONE! They can NOT count to 3 and submitted FALSE photos of the van!!Nicole H.
Very helpful and went beyond customer service to try to help me with the mistake made at the pickup location and even she was hung up on when callingNoe D.
Customer did not leave a comment.Marla C.
Customer did not leave a comment.Jose F.
U-Haul was dirty inside and clerk wasn't friendly.Marissa M.
Customer did not leave a comment.Eleazar P.
Good joborlando R.
She was very helpfulLoren G.
Manager on site was helpfulRAYMOND C. | Overall Experience
great services thanksFrances F.
The location was supposed to be open, and wasn't. A customer that was waiting with me, had told me that the office hadn't been opened for 5 days in a row already. I couldn't get any help from the location since it was closed. I had tried calling their number numerous amount of times, and received no answers. I had to call the uhaul number many different times, just to get some sort of help picking up my truck. The self help option to pick up my truck, had said for me to enter a word combination into the lock, in order to get my key to the truck, but had no combination answer listed. I had paid for two dollies, and there were none in the truck, when I finally opened it. I ended up having to call u haul in order to get dollies. I had to drive to another location to get my dollies as well. By the end up the whole ordeal, I wasted hours with all I had to go through, had to travel to a whole other location to get my dollies I had to pick up, and I ended up not being able to fully move all my things from my home. It screwed up our whole moving plans, wasted valuable time, and gave me a horrible experience with Uhaul. I am a frequent customer of Uhaul, and now I don't think I'll be using them again.Julio S.
Nothing customer service was great. Thanks for a great experienceLawanda S.
Customer did not leave a comment.FERNANDO V.
Customer did not leave a comment.HIRMAG D.
Customer did not leave a comment.Patricia R.
Customer did not leave a comment.Jorge A.
I really don't know, because they were totally awesome.Kathryn E.
Customer did not leave a comment.VIRGIL P.
Horrible experience. Went to drop it off 10 before closing and the employee said she didn't have time to check it in because she has to clock out at 6pm and no later. She had me call to check it in yet because it was a holiday the next day, they checked it in 2 days later. Then I received late notification and charges. Those were finally credited back but it took a lot of my time just to fix a simple issue that could have been avoided if the employee simply checked everything while I was there. Also, there was no check up on the gas and extra 14 miles were added. HORRIBLE EXPERIENCESalvador L.
Pick up location was closed when I arrived even though the "open" sign was on. A staff was in the storage units cleaning when I arrived. I attempted to get her attention and was ignored for a few minutes. That staff worked at the rental/storage facility and ultimately helped me. Staff informed me that I could return the Uhaul truck to any location, that was incorrect. I traveled to two different Uhaul offices and both denied the truck to be dropped off. Original store truck was picked up from was closed. I had trouble dropping off my truck. I was added extra miles on the contract thanks to the staff who misinformed me. Horrible experience overall.francisca S.
Customer did not leave a comment.Abdul G.
The lady who helped me was very friendly and helpful. It was a all a round great experience.GINA J.
Service was satisfactoryDan M.
Customer did not leave a comment.Maximo A.
Have more Vehicles available.Moshe Z.
Whomever checked in the vehicle wrote down the wrong odometer (I used 8 miles and they said I used 87) thus one more thing that I had to call and have corporate "investigate" because I was charged double from what I was quoted. I would NOT recommend the drop the key off method like I used as it will now take more time to get it right!!!melinda H.
Customer did not leave a comment.William E.
Customer did not leave a comment.Brett J.
Customer did not leave a comment.NEIL P.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Oscar M.
Customer did not leave a comment.Jennifer M.
Don't make customers go out of area 15 miles in another city to pickup a reserved over 3 weeks notice. There were 3 local locations that were capable/available to coordinate rental pickup. Then it was noted my One Way rental had limited mileage, creating a potential double billing due to milage which was unlimited. The Scam is unacceptable and from my inquiries is very freaquent for uhaul to gouge the customers!Joann P.
Great looking ClerksDaniel J.
Customer did not leave a comment.jesus M.
Customer did not leave a comment.JOSE B.
Storage facility employees not provided enough training with u-haul business. Poorly documented fuel levels and damaged rental equipment poorly documented as well.Adrian R.
Customer did not leave a comment.Brian T.
Sierra Storage & U-Haul provided great customer service. I will defjnity be coming backJENNIFER V.
Kelli, the manager at Sierra Storage was really nice. She helped me with a storage unit and a U-Haul. Very good customer service. I would recommend going through Sierra Storage if your looking to rent a storage unit or a U-Hauldebra B.
I was very pleased with the service that Kelli provided. She was very pleasant and helpful. I would definitely recommend this place to my friends and family.ALFREDO R.
Customer did not leave a comment.AMANJOT H.
Smaller place but they were super helpful! Matthew really went out of his way when I needed him.Laura S.
The guy that helped me out was really helpful. Great customer service.DAVITH R.
Customer did not leave a comment.GARY N.
Customer did not leave a comment.luis C.
Customer did not leave a comment.WAYNE H.
Customer did not leave a comment.MARGARET B.
Customer did not leave a comment.DAVALOS M.
Customer did not leave a comment.DEBBIE S.
Customer did not leave a comment.JERRY D.
Very professional to deal with and very helpful.FRANK S.
Customer did not leave a comment.MICHAEL M.
Very friendly service. Pleasure doing business with. Would defintly recomend location.SHIRLEY W.
Not too many choices in the area - regular staff was out of town on personal business and fill-in help was not familiar with U-Haul procedures.TRACY C.
other than the mixed up of the wrong truck being check in all was greatFrederick B.
Customer did not leave a comment.ROBERT L.
Customer did not leave a comment.CORI W.
Customer did not leave a comment.HEMALI M.