Customer did not leave a comment.LILI S.
Customer Reviews for Sierra Storage South
(U-Haul Neighborhood Dealer)
Merced, CA 95341
Services at this Location:
- Mon-Sat: 10 am - 5:30 pm
- Sun: Closed
Special Operating Hours
- 12/24/2021 - 12/25/2021: Closed
- 12/31/2021 - 1/1/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Manager was 10 minutes late for work and office was closed at 4:30 when I returned trailer. Do not understand why U-haul would send me here instead of there main facility.LOUIS H.
Customer did not leave a comment.Christina M.
Customer did not leave a comment.ERIC S.
Everything was great. I had a good experience with Uhaul and the location. It was easy to use the online pickup option. Very satisfied.Gai X.
Customer did not leave a comment.KEITH B.
Barbara was very helpful with our rental.Elaine T.
Office manager Barbara called me the day before my rental to confirm pick up and assure me the rental equipment was available. She hooked the equipment up properly. Her knowledge of equipment and customer service skills are superb.James T.
Barbara was completely helpful and throw with my rental I would definitely rent from her againNAKEISHA D.
The manager lady is a nice person and she cares about customers. She highlighted important items on paperwork and explained with patience. The uhaul van at this place is easy to reserve, plus it's brand new with <4000 miles! Honestly speaking, this place works better than the dedicated Uhaul Merced... At least the staff there won't yell at you!HANBO H.
Customer did not leave a comment.Lawrence K.
The knowledge of how to put the tow dolly is below minimal. The ladies tried their best and were very kind but it could of caused a huge accident. When I called and asked what I needed I was told a one inch ball. So I purchased that and then they didn't have the pin for the hitch. So I had to purchase that at u haul ok Martin Luther King. I returned and the ladies connected it all. No tools. While on the freeway I felt an ugly tug and I got off, the bolt to the hitch ball had came undone. I had to go and purchase another ball, a 2 inch now because the 1 inch was to small causing the dolly to shake a lot. It was a very stressful experience and with previous rental i had no issue with the same item, but it was a different locations. And the knowledge is vital for the rental office staff to know.VANESSA G.
Barbara is top notch. She has customer service down with enthusiasm, and it's instinctive. She went way out of her way to help correct an issue and assured my trailer would be there for pickup. If I were still managing a company U-Haul would lose an employee and I would gain a great asset. Note to U-Haul: don't let her get away.HERBERT H.
I highly recommend this company for any of your moving needs. These guys were great! Good communication, mindful and quick loading & unloading. We requested three people, the guys were very respectful and hard working - we appreciated them working diligently, helping us load, unload and place heavier items in their designated location within the new clinic. They were extremely careful with our delicate furniture and exam tables. We are very grateful that we got the team we did! Keep up the good work AND thank you for the good communication - it made a world of difference.JASMINE M.
Customer did not leave a comment.corrine B.
Customer did not leave a comment.MOSES M.
Customer did not leave a comment.Galen I.
Customer did not leave a comment.Johanes H.
Customer did not leave a comment.Keith A.
Customer did not leave a comment.Cristie L.
Customer did not leave a comment.Christopher L.
Barbara was very Friendly and helpful agent. I will renting a couple more times soon. Great Experience!Brian T.
Check equipment before renting. Had no taillight. Made me take to another location for repair instead of letting me use a different trailer.Roger O.
Customer did not leave a comment.William T.
Mejor entrenamiento a su personalgerardo G.
Customer did not leave a comment.michael B.
Uhaul services are horrible company general. I tried to get a different trailer. Uhaul would not let me drop off the trailer I got at first into a location where they have the trailer I needed.HOMERO B.
Customer did not leave a comment.Dee M.
The girl that helped me out was great. She was friendly and showed the right way to get the trailer on the hitch.cameron G.
Crystal was outstanding with her customer service. I would definitely let all my friends/ family know that this is the best place to go!! Thank you Crystal for all your help.JESSICA B.
Over charged me with an extra day, and taxed me again for returning the truck. Didn't like their customer service when talked on the phone.Faafiti L.
Customer did not leave a comment.champa N.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Socorro T.
Customer did not leave a comment.Robert T.
your prices are high,. over $`130 more than the other dolly i rented, but your personnel are very courteous and helpful.beth B.
Website said pay upon return. You had my debit number on file with reservation and my son had to put it on his card upon pick up? Either FIX your website or do as it says! OR maybe call the person who reserved for instructions!Tina B.
The female that is working at this location is very rude!! She talked down to me and my wife Charlene, when I picked up the truck she said the truck needed to come back clean,and put the gas back to the half tank it is on. I've never picked up a truck from U-haul that wasn't full of gas. After I was done with the truck, I took the truck to the closest 76 gas station in Merced, so i could use my 76 gas card. I told the female the truck was not clean, She ecnored me! I asked if she heard me with a more Stern voice, I've delt with her tipe of person for most of my life. I just moved from Idaho driving one of your trucks, my wife Charlene worked for U-haul back in the late 60s, and if you could look it up you would see I'm not just saying this. I don't expect anything to happen to this lady that works for your corporation. I would like an apology!!!. Not to me but to my wife I won't tell my friends or family how I was treated by this lady that works for U-Haul, I want an apology from this lady to my wife charlene Padilla. March 28 2016 is when this happened. Thank you very much Manuel PadillaManuel P.
Jessica was great! Van was SUPER AWESOME and got GREAT FUEL MILEAGE!marcus R.
The unit I was given looks like the roof is going to cave the next time it rains. When I asked if they take any responsibility if it does, the answer was "nope, not at all" and she walked away. The unit was not clean, hadn't been swept out. I will not ever use this facility again and will have my things out of there as soon as possible.John S.
Customer did not leave a comment.LINN C.
Customer did not leave a comment.JOHN J.
Customer did not leave a comment.ROBERT C.
I rented a trailer for 24 hr and then told it needed to be in by 1pm should not have been due till 5pmSammuel S.
When someone rents a 10 ft. studio trailer you should let the customer know it doesn't have a ramp to load heavy furniture. I was unable to use it and U-Haul didn't have anything else available. I drove from San Jose to Merced to move the furniture back to San Jose. I was very upset for this misunderstands, but the office rep was kind and couldn't get mad her since it was booked on line. She handles herself very professional!CONNIE N.
On site manager Tanisha demonstrated great customer service.LAURA S.
Customer did not leave a comment.mike P.
Customer did not leave a comment.jim V.
real nicemichael M.
Customer did not leave a comment.KELLY R.
Friendly staff that rescheduled my appointment twice in the same day because of some transportation difficulties and had me in an out quickly.LYLE W.
The office was small with no waiting area and it reeked of cigarette smoke. Aside from that, the service was pretty good. I was in and out in about 10 min. (Rented an 8' pickup).SARAI R.
Customer did not leave a comment.CHRIS L.
Customer did not leave a comment.eric H.