Headlight was out
George S
Customer Reviews for Sierra Tire & Trailer Center 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awsome i even had a emergency an they were helpful an understanding
Kara NEquipment was clean but missing the ramp which would had been helpful to use. Great costumer service
Michael CVery convenient, and fast and easy return.
Terry WNot a good location to drop off equipment. Place only had one worker, not a big deal as I dropped it off where he wanted in the side street and drove off.
Robert CThey said equipment was stolen the night before. Did not receive a phone call to let us know ahead of time. Had to go to another Hal to get the equipment. Then go back to the original location to get the trailer. Would not recommend to anyone
Michael MVery courteous, patient, and extremely helpful!
Roberto VFirst time using a uhaul trailer without having any issues
martin tThese guys are very nice, professional and friendly. I enjoy going here for atheist uhaul and for tires. They really do go over and above. Thank you
Denise PUhaul smelt like marijuana in the back, didn’t have equipment that I requested, and no disc locks available.
Hayley PVery helpful employee got us on the road quickly and easy check in on return.
Bonnie LGreat service, price and availibility
Pauline wNothing, the pickup was quick and efficient
Frank SOwen was fabulous.
Michele FNothing
Eloise PThe closing was not done upon the return. We discussed the high mileage I had put on the truck (far above the 30 mile range that the estimate was based on). We also discussed the hose (from under the truck) that I had tied to back hitch, that I found during my drive. This was connected to the gas tank under the truck (not observed when picking up the truck). This also explains why the gas gauge was indicating empty (aprox. 42 miles available) while the documentation indicated the tank should be a quarter full (the gas had been siphoned off). Finally we discussed the gas level when I returned. I had misjudged the amount I needed for my return trip, consequently the tank was more than a quarter full (as opposed to near empty). He stated that I should receive a credit for the extra gas I had returned the truck with. This was not reflected in the emailed closing statement.
Thomas ROwen was a great help! A good asset to U-haul.
JEFF B👍👍
Myrna WBoth workers were very accommodating and helpful
Charles MThis comment is not about where I got the truck from, rather the Yuba City uhaul center. That place is a ABSOLUTE SHITSHOW. The customer service is horrible, and the guy that was helping me was either hungover or stoned. Sierra tire and trailer on the other hand was awesome to deal with.
Michael EOwner and staff member both friendly, courteous, and competent.
Russell SThey were great, I can't think of one thing they could have done better.
Steven BVery bad customer service. Made it 10 miles down the road and all the lights went out on the trailer in the middle of the night, spent a hour and a half tracing wires and found wires melted to frame under trailer at right front. Had to replace blown fuse on truck caused bye bad wiring.
Zach SYou need to work on your web site. I found it very hard to work with it. The person at the rental location found it hard too.
Robert HEverything is good the process was fast the man was pleasant and got me out of there quickly.
Richard LTight location on a corner but great customer service
Lyla WVery helpful, great customer service.
Cristina WDidn't drive very far but still rate went up. But it's still good price for 3 day! Just don't be deceived by the 19.99 day rate. Have expectations that mikes and fees add up quick. Truck was great! Location was great!
Beth MMaybe have more trailers available, and equipment for sale at the Marysville, CA location.
Linda IThe location is a bit sketchy. The one man was super friendly and easy going though! He was very hassle free. Loved that. I’d definitely recommend dropping off a Uhaul here like I did.
DENIQUE DFuel line was disconnected from tank (gas thieves?) when I picked rental up. Street was under construction so I did not complete a full vehicle inspection (I didn't look underneath) at time of pick up. Fuel spilled at gas station, approximately 3 gallons. Returned to rental location for repairs after calling agent. Adjustment for the spilled fuel was applied to my bill.
Kathryn CIt was grea,t easy in easy out.
TERRI SFabulous service!
James GAs described, great service
JOHN AU hAUL IN MARYSVILLE HAS EXCELLENT VEHICLES, AND GREAT CUSTOMER SERVICE!
BRUCE SI had to wait a extra day to get the truck, since the tires had to be replaced. Also had to waste 2 hours to get the truck driving from Chico to Marysville and back and paying for the extra gas to do so.
Jerry HYou all had me driving all over the place to get this trailer.
Paul TVery nice van, service, and transaction.
LISA CI did not rent uhaul so someone is using my name email.
Mylike BVery friendly. Highly recommended!! Thank you!!
Kurt SNothing, ownership was extremely helpful and got us out and on the road.
Dametreus MThere was a little hiccup at the beginning with regards to an alternate contact, but that has nothing to do with the location. The on-site employee, Ryan, made the procedure super smooth and easy. I could not have asked for better! Should the need arise, I will definitely be returning!
Lovee YGreat service, great van, and great customer service
Michael FOrder was messed up man at pickup point gave my reserved trailer to someone else so I had to drive pulling the trailer they had reserved 45 min away trade out trailers and drive back another 45 min. They also didn't have the blankets I had reserved so I had to go to another store to get those. All in all cost me at least 2 to 3 hours of my own time to be charged the same price.
BRET BThe location was very inconvenient for me. I had to drive 1.5 hours just to get the trailer..and for that reason only, I would look at a different vendor. The Uhaul station in Marysville was excellent service though.
JOHN HNothing.
TERRELL RVery efficient and professional personnel.
STEPHEN CNothing,everything lucks Great !! Thank you. And absolutely Im go to your business next time I need a rentals thanks a lot !!
Manuel SThe customer service is great. The truck was clean and drove like a dream. I was very impressed with the service and the vehicle. I would rent from Sierra Tire again.
MARY CGreat service and went beyond the call of duty by staying late to accommodate my puck up. I’ll be back and will refer others to this UHaul location!
DONNA WThere were cockroaches in the truck that I rented. I asked if i could get a discount since there were roaches in the car and got no discount. I dont expect a uhaul to be the cleanest and luxurious vehicle as i am only using it to haul bricks and materials, but cockroaches are totally disgusting. The owner said he hosed it down before, and he probably did, but the roaches were hiding under the seat. I am not going to that location again.
OTTO SI don't know
John MJust keep on doing what you do. I was very satisfied with the service.
Terry TExcellent customer service from Garrett and Joe! Very clean and professional business!
MICHAEL GThe problem with the rental started by telling me that I could get the truck and trailer from your Rancho Cordova office, but calling back to say that nothing was available and I would have to go approximately 45 miles to the Marysville location. And the trailer wasn't there. Then was told that the trailer wouldn't be available until 4:30 pm guaranteed but would have to pick up in Yuba City. This caused delays in my moving process, because I then had to go back to Rancho Cordova to get the car before we could go to my home. It was very frustrating because I had to empty my deceased son's apartment and take all his belongings to my house which is approximately 3 to 4 hours away.
JEANNETTE P