First U-Haul I reserved was not available. Was given extra miles because I had to pick up from a location an hour away from me. Was then over charged for the miles I was told would be covered by U-Haul. Called U-Haul to get reimbursed and they said I need to call back and could not help me.Tracy C.
Customer Reviews for Sierra Yard Supply
(U-Haul Neighborhood Dealer)
Pioneer, CA 95666
Services at this Location:
- Mon–Sat8 am–5 pm
Special Operating Hours
- 12/3/2023: Closed
- 12/4/2023: Closed
- 12/5/2023: Closed
- 12/6/2023: Closed
- 12/7/2023: Closed
- 12/8/2023: Closed
- 12/9/2023: Closed
- 12/10/2023: Closed
- 12/11/2023: Closed
- 12/12/2023: Closed
- 12/13/2023: Closed
- 12/14/2023: Closed
- 12/15/2023: Closed
- 12/16/2023: Closed
- 12/17/2023: Closed
- 12/18/2023: Closed
- 12/19/2023: Closed
- 12/20/2023: Closed
- 12/21/2023: Closed
- 12/22/2023: Closed
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/26/2023: Closed
- 12/27/2023: Closed
- 12/28/2023: Closed
- 12/29/2023: Closed
- 12/30/2023: Closed
- 12/31/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, give that guy a raise!!ty R.
Customer did not leave a comment.Lani C.
Customer did not leave a comment.Louise M.
Customer did not leave a comment.KAYLYN M.
Good folks in pioneer caGAIL G.
Customer did not leave a comment.Michael B.
Very helpful with my questions, and through the rental process. They even loaned me a small piece of their personal equipment that I needed, at no charge!Bill W.
Customer did not leave a comment.Yahor A.
Customer did not leave a comment.BRIAN G.
Customer did not leave a comment.Ryan H.
Great serviceJames P.
Customer did not leave a comment.Star S.
I first went to Brenda and Glen fed store in pine Grove, ca.. he was rude and told me to go to to Sierra yard supply. The guy at Sierra yard suppy was great..Great Customer service. Willing to help me ..Thomas P.
Customer service at Sierra Yard supply was great and I am very Thankful for the prompt help I received when dropping off my Truck and Car trailer as a last minute location. Originally I was told to drop off at Steve's Feed and they turned me away telling me they do not take drop offs.Thomas P.
Customer did not leave a comment.Darryl S.
Very helpful and on short notice. My move went very smooth. Thank youmichele S.
Customer did not leave a comment.John V.
Customer did not leave a comment.David B.
Customer did not leave a comment.CHARLES G.
Customer did not leave a comment.Natalie S.
Show how to use the dash equipment It was fine.Mike R.
Customer did not leave a comment.Michael S.
Not a thing! It was smooth and efficient!!!Greg G.
Yes they were great, friendly, and accommodating. Highly recommend them.Steven D.
The employees were great and very friendly.Randall R.
No reception, no Wi-Fi. Customer service has 30+ minute hold time with no call back option. What do they do? They just bill you for more time than you used. Again, no customer support, so I need to take up with my credit card issuer.Andrew A.
Customer did not leave a comment.Kurt S.
Customer did not leave a comment.Steven P.
Customer did not leave a comment.Brody W.
The office staff is very friendly and helpful. No stress, easy rental and return of vehicle. A variety of moving items in stock makes it easy to avoid going to other stores to purchase. Truck availability is great.josefina M.
Customer did not leave a comment.Donna T.
I will be pleased to rent a UHAUL from this business.Ed C.
Customer did not leave a comment.Pamela Lynn M.
Customer did not leave a comment.Steve P.
Customer did not leave a comment.Grayson K.
Customer did not leave a comment.Jim R.
Customer did not leave a comment.Amanda W.
See comments aboveRoger M.
Very good serviceCarolyn S.
Would love to have a back up camera on your box trucks. Other then that equipment worked great.richard W.
Great location staff is awesome very customer service friendlyjoe P.
Friendly & helpful staff.Kevin C.
Everybody there is awesome very friendly customer service. Asset to the community and to U-Hauljoe P.
Rented A pick up truck was awesome served my needs perfectly price very reasonable especially in today's economy need more pick up trucks. ThanksJoe P.
They didn't have time to clean the cab very well and we drove it filthy. Not their fault as the previous customer returned it late, dirty and with an empty tank.Scott H.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.David W.
Customer did not leave a comment.Amy C.
Awesome place! Thank you!Yahor A.
Customer did not leave a comment.Barbara J.
Customer did not leave a comment.Dennis O.
The staff was friendly, polite and helpful.Alan V.
Customer did not leave a comment.Jason T.
Customer did not leave a comment.John V.
I can't say they all great very pleasant to work with. They deserve a bonusEugene C.
The uhaul inventory management system is quite poor. The website said this location had a trailer size they didn't have, and when getting a call back, I could not reserve one that the representative said they had on their lot. I was only able to work it out by contacting the location directlyChris B.
They were very friendly and professional.Whitefeather A.
Make sure the brake and signals are bright. We notice they where working but very dim.Donald B.
Thank you!James M.
Customer did not leave a comment.Roger M.
Couldn't have been nicer, excellent service!Dru O.
Staff very informative n friendly. Truck was clean n ready to go with set appointment.Jose I.
Customer did not leave a comment.Donald B.
Trailer wasn't cleN, it was covered in dirt.Vera G.
It was super easy to get and the customer service was great.Angelica C.
Get people that know what they are doing!!! Blocking someone's credit card with $16,000 in charges is ridiculous!STACEY C.
I am not happy with Uhaul. This move was 120 miles from my home and involved scheduling 4 people for assistance. I reserved the truck in advance and received a confirmation number showing a pickup address and time. I visited the pickup location a day early to verify availability of the truck and was told they did not show my reservation and was told that my confirmation meant nothing. After doing some checking, I found out that Uhaul had changed my pickup location without notifying me. Apparently this happens often. This is a very sorry business practice. What does the word CONFIRMATION mean to the people at Uhaul. Apparently nothing. According to the Uhaul website, the truck was shown as available at the location and time that I selected and the reservation was gauranteed. So why was it changed and why was I not notified????Jim M.
This is the best way to relocate, UHaul makes it easy and affordable to do it yourself. Why spend more $$$.Angela N.
Customer did not leave a comment.Colin O.
Customer did not leave a comment.adolfo G.
Very nice staff excellent service by Ryan fair prices great equipment clean restroom.Ashwin L.
Customer did not leave a comment.Pete T.
Customer did not leave a comment.Gary M.
The guys at the Pioneer, California location were excellent. They were super helpful and answered all my little questions and made me feel taken care of. They were great.MICHELLE M.
Customer did not leave a comment.Bill T.
Customer did not leave a comment.Stephen B.
U-Haul rental locations are good- feel sorry for them as the software and infrastructure resources provided by the company for reservations and truck tracking is pathetic for this day and age!Jeff P.
Customer did not leave a comment.reza M.
We did like the pioneer location and staff. They were great. but we reserved in diamond springs. Our reserved truck was not available had to drive an hour to get the truck. Will not recommend uhaul as a company and will tell everyoneAllison R.
I was charged for gas yet I put more gas in then I took the truck with. So the charges are wrong. I need a refund.Jennifer B.
I was over charged for things I didn't get would like me over charged 40 dollars back pleaseRay L.
This was an easy drop-off. They just said drop the keys we don't even need to talk to you.DIANNE B.
Customer did not leave a comment.David J.
Customer did not leave a comment.Stephen G.
Front driverside tire was low and windshield was filthy. Person at the yard was helpful and did put air in the tire and hosed off the windshield. That said, isn't there somne sort of safety check done prior to a customer picking up a vehicle? On another note, I was called the day before and notified that my vehicle that I was suppose to pick up in Angels camp was not avalible so I had to drive to Pioneer to pick one up. This added two hours to my moving day. The person who called did say they added extra miles to compensate for the further pickup, however at the end of the day I was charged for an additional 4 miles... I guess her caculations were off. After my initial conversation with her I called back realizing I had a reservation guarentee. I had to ask for my $50 credit as my reservation was screwed up. Shouldn't that been offered during our first conversation? Did I really have to ask? Not sure how Uhaul Values it's customers, but I did not feel valued during my experiance.william R.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Jeff F.
Keep it up! Thank you!stacy M.
very nice people works well with us we would use them againTina C.
Customer did not leave a comment.Steve G.
Customer did not leave a comment.Kevin A.
Nice folks to deal with.Tom S.
The employees do not wear masks or seem to understand why they are a good idea. My partner liked that there was a button on the truck's dashboard that let you confirm whether the truck was towing something or not. He was also uncomfortable with the masking protocols.Doug R.
The employees here are honest. We accidentally left a wallet with cash, credit cards and a driver's license in the truck. We did not notice for several days. When we called, the employee found it in the truck and held it for us with everything in tack. We were so appreciate!ELIZABETH B.
Customer did not leave a comment.Kat S.
I was so nervous at first thinking about how I was going to drive this uhaul but it was so easy and fun to drive!sammary A.
Customer did not leave a comment.Manhattan C.
Customer did not leave a comment.Richard L.
These guys went out of their way to help me out in a pinch. This store in Pioneer always has. Awesome job.tim F.