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KENNETH J
Customer Reviews for Sign A Rama
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome experience and 5 -Star service
Jerald RVery helpful manager! Thanks
DAVID MMany thanks.
richard hKeeping doing what you're doing 👌 💯 👏 🙂
Lisa TEverything was perfect very good customer service.
James Severything was great
Terr WUnbeknownst to us, we were assigned a 20' truck with 2 slits in the inside of driver's side tire. Driving several hundred miles had to add air to tires several times and also encountered rain midway through the move. We did call roadway service halfway through the move, waited over 2 hours but they didn't show up so my husband added air again. The truck had leaks in the body of the truck that we did not know about until we reached our destination. Mattresses and other household contents in the truck were soaked and ruined. Also, had to call the roadway service to fix the tire which was almost flat at our destination. When roadway service arrived the man had to remove the flat tire upon telling us of the 2 slits in the tire and that we had car tires on the the truck. Roadway service man said we were lucky that we made it to our destination because of the faulty truck issued to us. Our U-Haul moving experience turned out to be a complete nightmare.
Ronald RPlease add more lighting to your parking lot
Andrew MWorst experience of my life. I sat in the parking lot for 2 hours before I was finally able to get the keys. Now I see I was overcharged more than what was suppose to be paid. I will never use a u haul again.
John CSomeone there earlier inmorning for drop off.
LARRY WEverything was just fine and very polite 🥹🤗
Janice BThe lady was really rude.
Giorgiette BMake sure the truck is clean before renting it out.
Jason SEasy in and easy out. The staff at this location were pleasant and friendly to work with! So glad we went with renting the U-Haul from this location. Thanks!
John AVery helpful and ready to assist with any needs.
James PCruise control will be very helpful on long travel
Edwin RHad to do a lot at the pickup that could have been done before but you might have a reason for that overall heat experience with mobile pick up
Jamie SI was very pleased.
REGENIA WNothing. The owner at the Tullahoma location was excellent. She went above and beyond what was expected. I will definitely recommend her to others.
William BI think you should give more than 30 miles. There was NO WAY we could do our move and return the truck and not go over the 30 miles. Plus, there were closer authorized Uhaul dealers closer than Sign-a-Rama to drop the truck off but apparently your system needs to be updated. If it had been, we would NOT have gone over the 30 miles. Needless to say, if I move again, I probably won't use Uhaul again after being charged for extra mileage when it wasn't necessary
SANDRA JThey billed us for THREE MILES after we drove way out of our way to turn the truck in at this location. We rented another truck after this one, the lady at the rental location gave us an extra 10 miles, and we didn't need them, but was nice to have had them if we did. Sad that Uhaul needs to bill less than $2 more. SAD SAD SAD
JAMES BNothing
Dotty SThe key drop box was extremely hard to find. It should be located on the building near the door, not on a post in the middle of the parking area. We walked around the property several times before locating it. We were tempted to just lock the keys in the truck.
JOHNWILBUR STook a while to find the key drop box since it was after hours for the shop, but otherwise no complaints.
JOSHUA MRamp was difficult to fully extend and latch to deck.
JASON Alady was very knowlegeable and answered all my questions, thank you so much
LESTER KHave supply of dollys on hand would have made things easier luckily they refunded the charge for a dolly but then I had to go buy one.
Jordan RExcellent customer service!
ANTHONY GDon't know. I had a great experience. The rental agent was helpful and had the equipment we needed.
Harry LExcellant customer service.
mark aYou can end your contract with Mike’s Go To Crew in Tullahoma. I was scheduled to pick up at 9 a.m. By 9:30 the business owner had NOT shown up to open the business and that is why I had to go to Sign A Rama. In addition, I called about this and was relayed from a regional manager that ‘with everything going on, this business owner is often running late so that’s probably what happened.’ UNACCEPTABLE. You are a regional manager. He is a business owner. Get your crap together and take care of your customers. It was with my second call that a proactive representative set me up with the truck at Sign A Rama. That should have happened with the first call. I will not be renting from you again.
Robin Breally excellent service, totally painless!
Neil PI only dropped off the truck here. The business was closed.
Manda SAppreciate the numbers posted to contact for business hours. Courteous
Billy MGood experience overall unlike previous experiences with renting this kind of equipment
Jason HBe courteous to customers.
Betty RThe location and phone number left in the voicemail and message from Uhaul had the wrong address and phone number. I had to look on the website to get the correct one.
Peter NTruck was not swept at all. Had to hunt down the pads that I rented they werent in our truck.
Kayla BDo a credit card return for the deposit so we dont have to wait 7-10 business days for a check from uhaul. But overall a good location.
don gService check truck, brakes had issues.
Janice GI was not in a hurry, they simply DID NOT HAVE a pair of pliers to undue the c-clamp. They also DID NOT HAVE anyone available to assist me with the connection of the trailer to the truck. I had to figure out how to back-up the truck to match to the hitch on the trailer and attempt to connect the trailer with zero assistance. No safety check was completed to check for lights or anything, I did not know how to connect the plug for the lights and again they DID NOT HAVE anyone available to assist me. I was told this multiple times. The trailer did fall off the truck when I went over the train tracks. Thankfully there were some gentlemen available to assist me with making a proper connection. I thought I had to go buy a trailer adapter for the lights to work, but these friendly folks who just happened to be in the right place at the right time were able to assist me. Bottom line for me was to let you know that if anyone needs a trailer and if this Sign a Rama dealer doesn't have anyone to assist, they should NOT BE RENTING Trailers. Major safety issue, at least it was for me.
Patrick W