Customer Reviews for Simply Australian Inc
(U-Haul Neighborhood Dealer)

261 reviews

7533 Easy St   Mason, OH 45040

(513) 234-6574

Location Hours

  • Mon-Fri: 9:30 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(513) 234-6574

7533 Easy St
Mason, OH 45040

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Husband stated the back tires are low on tread

Cameron D. 
Rating:
5.0

They are great examples of how to serve customers !!!

FERENC L. 
Rating:
5.0

Nothing!!!!

ferenc L. 
Rating:
5.0

The pick up location was great and close to our destination. The gentlemen was very helpful and considerate. Everything was great. There is nothing to approve.

RICHARD W. 
Rating:
5.0

The front right bumper had a scrap that showed white paint. This was on the truck when I picked it up. Since I picked it up after hours when the store was closed, I wasn't able to discuss with the store. I drove this truck from the location to my home, parked it in my driveway, and then returned it back to the store today. I was never in a place that someone could have ran into me and I never pulled into any place where this would have happened. I drove 6 miles to my house on the main roads, parked it in driveway, and returned on the same main roads. This paint scrap on the bumper should have been documented prior to me picking the truck up and some notification left in the truck so that I am not called in to question upon returning of the truck. I didn't cause this paint scrap on the bumper.

Rodney V. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
4.0

Customer did not leave a comment.

Edwin J. 
Rating:
5.0

Customer did not leave a comment.

Sunhy W. 
Rating:
5.0

Customer did not leave a comment.

Amos M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Great customer service. The owners are professional and courteous. I will definitely recommend to other people.

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
3.0

Customer did not leave a comment.

KIMBALL J. 
Rating:
5.0

Customer did not leave a comment.

mary T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

The Person at desk(forgot to ask him name) was excellent at service. We were warmly greeted by the staff and it was a very pleasant experience. Thankyou.

JelinJenifer D. 
Rating:
5.0

Location was great. Android app was NOT great. It would not upload photos for mobile return properly. DID NOT finish. Waited entirely too long for customer service.

Mark H. 
Rating:
5.0

Thank you for helping me in a pinch!

susan C. 
Rating:
5.0

Customer did not leave a comment.

MELISSA V. 
Rating:
5.0

Unacceptable customer service and implementation. To be clear I had ZERO issues with the pick up and drop off location's staff (John's Market & Simply Australian). The issue is that the Grand Rapids, MI U-Haul office calls me LESS THAN 24 hours before my scheduled pick up time to inform me there we no trucks available. My reservation had been placed for over 2 weeks and less than 24 hours before I'm scheduled to move is when they choose to call and alert me of this issue!? Unacceptable. Completely and utterly. I then need to drive over 80 miles (1 hour and 50 minutes) to Twin Lake, MI and back to receive a truck. No compensation for the gas needed to get to back to current resident. I understand there may be shortages of trucks and staff but I'm genuinely curious as to how U-Haul decides who draws the short straw in situations like these. I know for a fact everyone who placed a reservation AFTER July 10th did not get screwed like I did. I cannot stress enough how inconvenient it is to have an issue like this occur before moving their entire life to a new location hundreds of miles away. Are you not using a system that allows staff and managers to see current inventory of trucks? How can an error like this happen? Or is it simply an issue of purposely overbooking a commodity that you know is in high demand to line your own pockets. Whatever the case may be I can tell you with certainty I will not be using this company for anything in the future.

Connor L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
1.0

Horrible app

Archit D. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Great customer service. Would use UHaul and this location again without question.

John C. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Very friendly to work with

LINDA V. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

I was charged an additional $5 but was not given an explanation why. Please advise

Kathleen P. 
Rating:
4.0

Customer did not leave a comment.

MOLLY S. 
Rating:
3.0

Customer did not leave a comment.

Ragavendran S. 
Rating:
3.0

I requested a different pick up place. But apparently they did not have the size equipment I needed. So I had to go to a different location. The price was 26 dollars more than I was originally was going to pay. Plus it was a half hour from our house. The drop off location was also along way. There was a closer location. I m glad we did not go over our allotted miles.

VIRGENA W. 
Rating:
5.0

Customer did not leave a comment.

OSCAR R. 
Rating:
5.0

Customer did not leave a comment.

JOAO CARLOS R. 
Rating:
5.0

Great service!

MI S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Rented a 26' truck and the vibration was horrendous making the 250 mile trip on the highway grueling. My ribs were sore.

Vicky B. 
Rating:
5.0

Customer did not leave a comment.

TAMMY S. 
Rating:
4.0

Customer did not leave a comment.

DIANE C. 
Rating:
5.0

Unbelievable service. You do not have a better location. Fantastic people!!!

MARK N. 
Rating:
5.0

Not a thing unless you want to go with me and help me load and unload

GARY K. 
Rating:
5.0

Glad to know this place is here for future rentals. Was not aware of it before.

CHRISTOPHER W. 
Rating:
3.0

I wasn't happy with my experience this time. The charges were excessive for a 3 hour van rental to move a dresser. There never was a dolly in the van that I was charged $14.00 for and I noted that on my return and was still charged.

Laura L. 
Rating:
2.0

Difficult to find.

KYLE B. 
Rating:
5.0

Great location for after hours. Plenty of parking and not much traffic.

Benjamin B. 
Rating:
4.0

It took me 12 minutes to get an approval after I went through all the processes online. It just seems a little too long. I'm not sure why it took that long but I rented a van from this location before and it took a similar amount of time. You would think you'd be able to get an approval within a minute or two. Other than that this location and the vans I've rented are great.

Stephen R. 
Rating:
5.0

Whole experience was great. Thanks for letting me do the registration on-line so it was easy to pick up.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
4.0

Customer did not leave a comment.

ERICA M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Advise it takes 30 min to check in virtually as personnel are not available on Sunday's. Customer service was wonderful in adjusting for this issue in my case.

Tiffany D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

I love that you offer labor on your site. Trying to pay the Labor was really hard. Making that easier would be very helpful.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR M. 
Rating:
3.0

We really didn't think the truck had been cleaned, there was trash left in the truck

STEPHEN S. 
Rating:
5.0

Nice guy, very efficient.

mark M. 
Rating:
5.0

Very easy to deal with for pickup

Brian M. 
Rating:
4.0

At the time I chose to pick up uhal requested the documents to approve my reservation. Why don't you ask for it first? It took almost one hour to get approved. One hour of the time I rented was sending documents you could have requested before.

Jeferson N. 
Rating:
5.0

Customer did not leave a comment.

Jimmy H. 
Rating:
5.0

Very efficient!

Ed M. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
1.0

Customer did not leave a comment.

Dharmin P. 
Rating:
5.0

Always easy transaction. Love the owners of location.

Constance G. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

Arafat A. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Filemon N. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Return process frustrating. Took 40 mins to check back in. Finally had to call phone number and got the help I needed. It would not recognize my IPhone location which was at the drop off point. She did a great job trying to help.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Lois J. 
Rating:
5.0

Well run company. No waiting.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

Kaitlin N. 
Rating:
5.0

Customer did not leave a comment.

Suraj G. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Discount

GABRIEL P. 
Rating:
5.0

Customer did not leave a comment.

MAJED A. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Micah D. 
Rating:
4.0

The facility was fine. My one complaint was the 10 minutes or so that it took me sitting in my car in the parking lot of the location trying to finish up the online contract and payment for the 10 foot truck that I rented for one day. I kept having the website go back to the beginning page, if I am not mistaken. I finally figured out that the one decision page I got to needed for me to pick the statement listed in very small print at the bottom of the page. I spent 17 years in post high school education, pharmacist, Ph.D., M.D. I became frustrated because I could not figure out why I could not complete the process. Your website needs to have the selection be more obvious.

Stephen W. 
Rating:
5.0

The location is in middle of nowhere. Otherwise it was easy to rent and to pick up

William M. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
4.0

I had ordered some moving pads but they didn't supply me with any. I asked to be removed from my bill but it wasn't. I think the 24/7 program is good but more instructions are needed. I wasn't clear on what was needed until I got to the pick up location. Truck was clean and in good shape. Would use it again.

Stephen C. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
2.0

Very nice guys, but they set up the auto transport wrong and didn't tie down the tire straps tight enough. I didn't realize until I arrived at my destination that they were not properly secured. Luckily nothing happened, but it could have been a bad accident had the car rolled off.

Kevin T. 
Rating:
5.0

This location is clean and easy to access. The employees are nice and easy to work with. Would recommend it to anybody.

dave K. 
Rating:
4.0

If a dolly is reserved, please have it pre-loaded in the truck for the customer. The rep forgot to give me mine and I drove away. I wound up completing the move without the dolly that I paid to rent. Otherwise, outstanding service.

Dale F. 
Rating:
5.0

Good service.

Clarence B. 
Rating:
5.0

Customer did not leave a comment.

Diana M. 
Rating:
3.0

billing for mileage was 10 times actual miles

John D. 
Rating:
5.0

Customer did not leave a comment.

Noriko M. 
No reviews have been submitted for this location.

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