Customer Reviews for Simply Self Storage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Simply Self Storage Inc

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NAYRA D. on

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The equipment was well maintained but not so clean. However, everything worked out just fine. There was an extra fee applied that should not have been debited, but the manager has already ordered the refund - which I am waiting from u-haul still.

Theresa H. on

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Train the staff better on how to use the software or get better software or hardware. It took us a whole hour of waiting for the lady to figure things out. And we were the only people there.

Randall A. on

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Fantastic service, everything went seamlessly!!

Konrad K. on

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Customer did not leave a comment.

Dirk V. on

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When collecting the car lot of delay because PUS device for cards was not working. I brought the car back 1 hour earlier (23 hours instead of 24) and employee Eric was okay but an U-Haul manager (white Toyota Camry hybrid / Asian looks) very rude and fully customer UNFRIENDLY. he locked the office door just when I wanted to enter and told me to phone his staff by the number on a sheet on that door. What a disaster.

Joelle B. on

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Was nice once I approached but I had to engage

neil P. on

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Customer did not leave a comment.

clive M. on

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The truck was clean inside the cab and box. Outside was covered in bugs. Not really an issue but looks ugly.

Jason D. on

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The front window was dirty. Lots of bugs and bird droppings. The cabin of the vehicle also smelt strongly of smoke.

Wesley P. on

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Truck was ready for me when I arrived and check in/out was quick and as quoted.

Stefanie B. on

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Friendly, knowledgeable, helpful. Thank you for greeting us with a smile, the guy helping around the office was so nice too ??

Scott S. on

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The truck had to ABS light on and the dealer was unaware.

Juan Jose A. on

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Max C. on

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GARY B. on

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GARY B. on

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MARILYN R. on

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David L. on

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Cary W. on

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WIlliam G. on

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Aly D. on

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Your rep had no idea on how to process my reservation. The price I was charged was not the price I was quoted. Very disappointed!

Seyyedhamid R. on

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Antony B. on

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EMMETT T. on

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Lower mileage rates ;) Smooth sailing, great experience thanks.

Gleb N. on

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You provived a truck exactly when needed. can't ask for better than that

Claude G. on

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Raffy S. on

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Great people nice and helpful

Seelan K. on

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Excellent customer service provided by Armand.????

Irene C. on

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Better understanding of insurance - cargo, driver etc. location wasn’t a u-haul location but storage company not a full U-Haul company. Any specific questions wouldn’t be answered by representative.

Michael M. on

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I'd like to start by saying that U-Haul is a great service - it served the purpose of moving. However, I am dissatisfied with a number of thing and would like to request a call from a managing staff. I incurred unnecessary expenses due to unavailability of equipment I requested. Firstly, I ordered a 20 foot truck because of the amount of my belongings. I was given a 26 foot truck instead without any prior warning or a heads up. The 26 foot truck was far too big for my stuff so I had to purchase straps to secure my things in place. It was also inconvenient for loading and unloading. Secondly, the larger truck has a higher gas consumption so the management's decision to give me a larger truck cost me extra gas money. Lastly, I was charged for gas. When I picked up the truck, there was 226k to empty. When I dropped it off, there was 230k to empty. I don't believe I should have been charged. The extra charge day was caused by me having to clean the dirty truck and dealing with loading the truck on a busy street, the 6 feet make a difference. Please call me at 780-804-5442 to discuss my experience and a partial refund. Thank you.

charmain P. on

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Have more accessible parking for big trucks. We had to park our 26’ truck on the toad as there was no parking for a vehicle of that size in their parking lot