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Lisa Allen
Customer Reviews for Simply Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy in and out. Efficient.
Walter BurnetteTHE FACILITIES WERE CLEAN AND WELL MAINTAINED BUT THE TRUCK NEEDS ALOT OF MAINTENANCE THE STEERING WAS LOOSE AND THE IGNITION WAS HERD TO USE HAD TO PLAY WITH THE KEY TO GET IT TO TURN
Michael WaltersFast, friendly staff. Clean vehicles. Van was great, saved $170 delivery fee from. A furniture store by renting a Uhaul van from this location instead.
TIMOTHYPATRICK STARRINFirst Class
Russell VoshellGreat service..NO COMPLAINTS
Angela GardnerCompletely unsatisfied with rental. Very unpleasant service. Would like a general district manager to reach out for complete refund of all uhaul services. Will be making a corporate complaint and disputing all charges. Very bad customer service
Scott MorseExcellent service and hospitality! Thank you!
Lindsay LaughridgeThe customer service was great
Antoine TynesExcellent service and friendly staff was very helpful
Kenneth BoxNot Applicable
Frank SOLOSKYVery very nice well kept facility with helpful polite staff !!!
George HigginsExcellent customer service!
Matthew PuryearNun
Ryon RobertsThis appears to become my preferred location. Great job, guys!
SERGEY ZHITARGreat experience but is was very difficult to accelerate in the truck-once I got going it was okay.
Lesley Washingtonfantastic
Richard YentesPatrick and Doreen were so helpful and kind.
CECELIA ANSTEADStaff was excellent
Gregory LabelleQuick in and out. Nice secure facility.
Glenn MiznerI want to thank Doreen for all the help with the rental even though we returned it the same day and couldn't take it. She is an amazing person my daughter and I couldn't thank her enough ❤️
Patrick DonnellyI got charged double than what was agreed scam
Mary TaylorAlways great customer service
Ebony SingeltonHad no contact with the facility or staff. Used drop box.
Sheila JonesI think you guys got it all figured out such a great team
TYRONELAVELL WALLACEWell maintained and equipped place.
SERGEY ZHITARI can't remember her name but the manager at the store was very polite and help me with the process of online check. She was very professional and I wish more people would care about their jobs like she does with customer. She's a hall of famer in my book good job
James JenkinsAfter hours drop off
William M McKechnieGreat service!
Kerry SinclairDouble charging a card after already paying for the uhaul.
Ciarra HarrisThe location is good. But there is Not ample parking space for Uhaul equipment, and customer vehicles. The focus is more on the storage business, and less on space for Uhaul equipment. The staff was very nice for this busy location.
John TrimbleThe manager of the operation came out to make sure I knew how to properly attach the trailer to my truck. When I pulled in, he walked out of the office and help me uncouple it. Frankly, I was shocked by the current customer service.
Mike WagnonGood experience
Mark AmmermanAmazing customer service, would use them again!
Brian FiorentinoWish the vehicle had cruise control for long trips
ALEX DELASALASgreat experience
David TigrettSuper helpful service! Thank you!
Shane BaizaPlease be sure U-Haul the company has a drop off that is convenient for the customer when you’re doing an out-of-town pick up drop off. I ended up, happened to return my equipment to the same facility. I picked it up which was a huge inconvenience. Due to bridge, tolls, and driving distances.
Jerry KellamI did not get his name, however the person taking care of me great. He made the process really easy
Earl foxThe staff was very helpful and thorough. They took their time in explaining the hookup of the trailer.
Linda CillaPicked up the 5 x 8 trailer and found out that the lights didn’t work. They had no other trailers to take so I personally had to rewire the back lights in order to safely drive it on the road. The employee help me check the lights are they were all working. But when I went around the back of the trailer, I found out that half of them were not.
Jerry ContinoRented me an auto transport with flat tire so that when I loaded my car the trailer popped off of my hitch gouging my plastic rear bumper. The response was call uhaul and I said storage place is responsible for tire inflation so will my rental insurance cover my tow vehicle? Well a case is in process with insurance adjuster coming out to assess, stay positive!!!
Rich WessonMade reservations on line but still had to wait 20 min to be waited on.
William EdwardsThe vehicle was disgusting. It had mud all over it. The inside was dirty the seats were ripped and torn The driver’s door was hard to open and close the clip for the wires. It was broken to the visor kept falling down in front of you. This is the worst U-Haul vehicle I have ever rented in my life was not very happy with it when returned to the facility found out that, reverse light on passenger side did not work and I have been driving around with parking light to burnt out. I took pictures of the vehicle if you would like to see the condition of this vehicle when they gave it to me
Mark DepolloFriendly quick and reliable
WESLEYNEAL STYRONGreat service on a very short order request.
Timothy Piro