No naElijah T.
Customer Reviews for Sincere Kutz Barbershop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bonnie T.
This was an after hours pickupFloyd R.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.Rachelle F.
I Had a flat took 3 to 5 hour for the tire to get fixed. I had to go to work by the time it was fixed. took me extra convincing to be able to use the rental an extra two day because of the length of time it took to get fixed. I was charged for it and I was not suppose to be.shenna R.
Customer did not leave a comment.Emily D.
Customer did not leave a comment.Isaiah H.
Website said the hours are 11:00 - 5:00. I assumed I had to see a real person, so completely rearranged and cancelled part of my schedule since I couldn't go until 11:00. When I got there the place was abandoned, all closed up. I left the truck and went through the drop-off process using my phone. I could have done that any time that day, or even the night before. It would have been nice if I have been made aware of that ahead of time.CATHERINE C.
No one was available at the scheduled pickup time. I had a set timeframe in which to make my move, the inconvenience of an unreliable pickup location definitely stressed any arrangements I had made. Called several times to this barbershop with no answer. Definitely would not choose this location again. Uhaul should reconsider the of this agent.robert O.
Have detailed instructions on where to park the U-Haul and where the key drop box is located. This is a sketchy location and does not feel safeGrant H.
The location was a boutique, not at all what was expected.Michael M.
Name of drop-off location incorrect. Telephone number to drop-off location incorrect. Unable to reach a customer serve rep for hours. Left the drop-off location very concerned about if the truck was received and if my account would be credited correctly.TERRY Z.
Bring an umbrella, we arrived and it was raining so it would be helpful to have an umbrella. Everything was well lit.heidi M.
Tessa was extremely helpful. She went beyond the call of duty and provided excellent service!TODD I.
There was no one to help. Just a box and website with instructions. It was very confusing. Also, I never received my receipt for the trip, even though the system said I would receive one. Can you please send one to me.JUSTIN G.
Mobile checkin would be fine if your website wasn't so terrible. Every time I use Uhaul, your website is the worst part of my experience. Shoving unwanted/unneeded services and items during checkout would be one thing, but a system that is incapable of locating exactly when and where vehicles are available (one would argue the primary job of the site) until after you've gone through all of the steps is consistently aggravating. Just type in the truck you need, location, time, all the misc. items you never asked for, then 'whoops! A truck isn't available there!'. Have a better system, please.Cole B.
Customer did not leave a comment.Gunnar K.
Customer did not leave a comment.MICHELLE R.
Great customer service he didn't have what I needed at his store but he took the time and went and got what I needed. I gave a time when I would be there last minute and he was prompt and very professional. If there is any need for unsullied equipment I highly recommend this location with out a doubt.stanley S.
Customer did not leave a comment.Joshua M.
No customer service or anyone availa8to troubleshoot. Initially app did not work. Had to go through website to locate reservation and proceed with check in process. Also location name has changed, which is not updated with Uhaul.Shana E.
Customer did not leave a comment.Ty M.
It was just a drop off box. I dropped the key after I locked the truck also called Skyland Tusc. Location to let them know alsoJames F.
Zac was very nice and professionalTawanda O.
Very helpful and friendlyzachary C.
No one was there even though they weren't supposed to be closed for another hour and the phone number listed was not accepting calls.Julie H.
Customer did not leave a comment.Nicholas T.
They were very nice and accommodating. I was late picking up the truck and they called to check on me anf then updated my rental time because I was having car trouble. Thanks!!!!Brianna H.
Customer did not leave a comment.zachary C.
I paid for moving Pads and a dolly, but they were in the other truck there, not the truck they had for me to use. No one at this location, so I couldn't get the materials I needed. I still have yet to receive a refund. I will not use Uhaul again. Terrible customer service. USE RYDERJackson K.
First off, this was not my preferred pickup location. After driving extra miles to this location, I arrived to find it closed. I had been given no information about how to retrieve the keys from the lockbox. I had to call U-Haul support, where I was on hold over 15 minutes. Finally someone answered to walk me through the pick-up procedure. The entire process, from my arrival, took nearly 45-minutes. I was standing on the sidewalk, in the rain, the entire time. I have previously rented everything from carpet cleaners to airplanes. My experience with U-Haul was my worst ever.William N.
My reserved location didn't have the vehicle i needed and I was forced to drive across town to pickup at this location.Louis L.
Customer did not leave a comment.SHAWN G.
The keys were not left where the mobile pick up said they would be, and the drop off location had all gates closed and locked even though they wanted you to park the truck on the lot.Sebastian S.
Customer did not leave a comment.zachary C.
Customer did not leave a comment.zachary C.
The customer service was beyond what was expected. I greatly appreciated the service during a hectic move.Katy M.
they charged my card 2 times , changed my contract after the fact , i spoke to traffic, and management , both said that id get a refund and that was a week ago and still no refundBrian P.
Customer did not leave a comment.Keisha M.
Customer did not leave a comment.Brian I.
Super Friendly and helpful.Mark S.
Customer did not leave a comment.BOB H.
Customer did not leave a comment.Thomas R.
I was charged for a full day for being 30 mins late. I picked up at 2:15pm returned at 8:45. The loaction closed early so I wasn't able to let them know I was running late. I stopped and refueled to the appropriate gas level and eas still charged $69 for fuel. I have used Uhaul for 20 years and have never paid more than $110 and that's for full day usage. My total invoice is for $165.Brandy B.
Great customer service. In and out very quickly. I definitely recommend this place.David A.
A lady helped us on our first visit. She was awesome. The second visit we encountered a young man who could have cared less about helping us. Just sat there and pointed in the direction of the type boxes we wanted. I wouldn't want anyone working for me who was that lazy.Phillip G.
Customer did not leave a comment.Trissa C.
Customer did not leave a comment.elizabeth K.
Please check the air conditioner in the truck. Other than that I received great service. Dianne is very friendly which is a huge plus in customer relationsLINDA R.
Jay was great!!! He was very helpful!! Keep up the the good work!!Beverly W.
Zack was fast!Gwendolyn H.
Nobody was there for drop off. I had to call customer service for help.Alfredric C.
After giving sufficient notice that you request a rental truck and give a location, the customer should not be left wondering if they will have there request or have to wait till the day before to find out. Also with sufficient notice given the pick up location as well as return should be close to where requested. Too many variables and added stress with this transaction.David N.
good communication, convenient. Allowed me to get a truck/equipment an hour before the opening time.Norris W.
Person on site had to contact another by phone to get questions answered.Tom S.
Customer did not leave a comment.Travis B.
Zack was amazing!!tom D.
I did not use this site.Charles T.
Have someone on site that we can actually interact with other than the barber. Be given some type of paperwork indicating what we are renting, how much fuel is in the truck, the mileage, etc. Will not use this site againTracey R.
Have clear hours of operation, and be available during those hours.DARRELL E.
I rented a trailer and Zach was awesome to work with! He went out of his way to make sure my rental went smooth and that it was everything was expected plus MORE!. I will definitely consider in the future renting from UHaul at this location at 2107 Meridian St Ste B Huntsville, AL 35811dennis B.
Nothing nothing everything was wonderfulRita L.
No one is at this location from U-Haul. Guys in the barber shop told me to call a number to rent unit.Michael G.
More visible Uhaul sign out front.EDWARD J.
It was at a barber shop and the person who checks in the U-hauls was not there on Sundays so the very nice barber (he helped as best he could) helped me but then the person in charge of the U-hauls charged me an extra day.Allie M.
I've been using u haul for over 30 years, this was the worst experience ever. The bad part is I was 4 states away in Alabama, I live in Texas. I got to the place in a barbershop, she didn't have the size truck I reserved, instead of a 20 ft truck, I got a 20 ft truck. She went in the reservation and cancelled my 20 ft, and made a new one for 10 feet. I had a price for one way, and she tried to charge me for a daily rate and for the miles. I had to argue with her and tell her I had a one way rate. I was quoted a rate for the 20 ft and ended up paying more for the 10 ft, instead the price I was quoted for the 20 ft. She told me the trucks don't come in 20 ft. I call the reservation number and the lady told me she had cancelled my orginal reservation and made a new one. Well I ended up leaving half my son's stuff in Alabama in a classmate, hoping it's safe. I was told they would give me a storage unit to put the stuff that couldn't fit, I called repeatedly the number gave me, NO ONE knew what I was talking about!!!! I'm just very upset.jeanette lambjeanette L.
Customer did not leave a comment.florence D.
Make sure that they know what they are doing, they charged me for a outta town move when in fact I was moving in town now I have to wait days to get a refund and I have no money in my account!Pamela B.
I dropped off the auto transport the same day that I picked it up in Conyers and was charged an extra day for it. I was told that it would be checked in at the same time I dropped the truck off a few hours later. I don't understand how the truck was checked in on time but the transport wasn't when the transport was dropped off first. I want my money back on the extra day but I will never go back to this drop off location again in Huntsville. The Conyers location was great and I had used them several times.Heather W.
Get a new location the place was very unorganized the place smelled of smoke and weed the people inside refused to come out and help me load the trailer on the back of my truck I was very unhappy and would not recommend this location the place was very tight where the had the trailer I had to get to and I barley could get it out please contact me if you have any questionsMichael M.
It was a barbershop. The person that actually ran the U-Haul part of the business wasn't there. No help unloading the trailer. I was charged an additional $28.64 for some reason. Crappy service! I won't recommend it to no one. I won't use it again.Ken J.
Nothing but great things to say, experience was excellent and professional.Chelsea I.
I went to three different U-Haul locations because no one called and said my appointment location had changed. None of my info processed even though I entered everything online and created an account. The Meridian manager was friendly, but the whole experience was unprofessional and unorganized.Rebecca M.
Very friendlyLeslie H.
Customer did not leave a comment.Allan F.
Customer did not leave a comment.Daniel S.
Great customer service!! Very friendly and professional!! I will definitely return to this location for future U-HAUL rentals!Samuel W.
Customer did not leave a comment.gregory B.
Customer did not leave a comment.Kaitlin F.
Friendly People taking care to get you in and out as quickly as possible.Melanie S.
It was at night and seemed like it was in a bad areaAlex F.
Customer did not leave a comment.Zachary C.
Customer did not leave a comment.joseph J.
My auto transport was not attached correctly and came off less than five miles from where i picked up the truck. I was left in the street for nearly an hour while i reattached it in traffic and missed my appointment to purchase a vehicle.matthew S.
Customer did not leave a comment.Judy M.
a complete updateSandra F.
I was originally scheduled to pick up the truck on Friday. When I arrived at the agreed-upon location which was on Jordan Lane in Huntsville, I was told that my scheduled pickup was for the next day, Saturday. This was obviously not correct because I know when I was moving. I had a confirmation number and a text message from the company stating when I was supposed to pick up the truck. When I arrived at the Jordan Lane location and was informed that I was a day early I was also told that they did not have a truck for me. Thankfully, they found a truck at the Meridian Street location. The Meridian Street location is an empty office. Literally, there is no furniture in it and there was the most clueless employee in the history of mankind sitting in it. He tried at least five times to verify my reservation with the tablet that he was working on. After about 45 minutes of him attempting to try to confirm my truck reservation he finally called a manager who took my information over the phone. I was given no printed contract or any information whatsoever. I had no idea what I was going to be charged nor did I know when it was going to be taken from my credit card. I was given no instructions on how to return the truck after hours. I have rented from U-Haul in the past. This was by far the most miserable experience ever. The truck operated fine and I was able to finish my move. I then looked on my bank statement and noticed that I had been charged two separate times. I was not informed of how the charges would take place and I was surprised to see that on the first day I was charged a little over $200 and then interestingly the next day I was charged another $41. There was no explanation and I still have received nothing in writing and no documentation whatsoever to support the charges or to justify them. At one point after I had picked up the truck I called the U-Haul corporate office. I wanted to know if there was any way I could get any documentation as to what my charges would be. I spoke with the lady who did email me the contract. But had I not contacted her I would have not received anything.anthony G.
They had an extremely hard time connecting the trailer up. Then we we got to the location to turn it in we could not disconnect from the trailer. The ball was stuck in the trailer hitch. An overall awful experience.glenda C.
Customer did not leave a comment.GLENN W.
It was a bit confusing as to where to park for dropping off.Darlene W.