Customer Reviews for Sinclair Gas
(U-Haul Neighborhood Dealer)

Rating:

1.0

Truck was filthy, smelled like cigarettes had personal belongings in it. The owners were rude, short, did not know what they were doing. I will never go there again.

Rating:

2.0

Called in early and said running late, he did not enter notes. Was almost canceled by corporate. Told him I had special rate and he said no all the same truck dirty and not full of gas. Pick up was at a gas station

Rating:

4.0

Good customer service

Rating:

5.0

It took over an hour to get a trailer I booked on line!

Rating:

2.0

We picked up the 26 ft truck and it was on Empty, ok, that's alright but the truck was in bad shape, very thin tires and it was dirty inside the truck. We came back with more gas and the right time, but they charged us a $50.00 missing/damage fee. The truck was in the same condition when we came back and even cleaner! they over charged me last time and I will not rent from them again. They don't speak english well either, hard to understand them. please take the $50.00 charge off! we rent from your company often for shows, but from Oakdale Liquor , which is a great place to do business with. Thank You, Linda Ellinwood

Rating:

3.0

He was an asshole

Rating:

3.0

The attendant upon delivery was not helpful at all. Did not check the truck when I dropped it off. I believe his English skills were very low. That is the reason it was lack of communication.

Rating:

2.0

The store clerks were not very helpful, had problems taking pictures of drivers licences, we were told there is NO MILEAGE CHARGE since a one way rental. Moving blankets were filthy & even WET. I had to search another uhaul truck loaded w/ blankets & rear door open to weather. We received NO copy of contract that the Oakland Uhaul said we should have gotten. Then waiting for over 20 min for help sitting in truck as the sign states to do. Then told there is going to be mileage charge. Uhaul seems to not explain charges on purpose, or their employees are just that bad.

Rating:

5.0

Great customer service thank you

Rating:

2.0

Employee want me to drive between other vehicles to park my self , they be available to park the returns , they know better their space

Rating:

5.0

All ok

Rating:

2.0

expensive

Rating:

5.0

Checking out and returning was quick.

Rating:

4.0

The location is great. The truck is poor condition. Runs great but the cab is very worn down.

Rating:

1.0

He w as not happy to take the trailer off he had a lot of trouble removing t

Rating:

2.0

Was after hour return nobody to help return and no clear area to drop trailer.

Rating:

3.0

This was not the confirmed dropoff location, so the clerks had no idea who I was, English was not their first language so I was very concerned that they understood what was going on. I went to the original confirmed dropoff location and was asked to drop off at a different location because his lot was full. I chose the drop off location based on the walk distance to my mechanic. Changing the location added about a mile to my walk.

Rating:

1.0

Not nice and told me to help him I’m 73 he wanted me to take the trailer of the hitch with him I was backing up the trailer and was mad because I wouldn’t listen to him when I was about to back into another trailer. I had to tell him that I was going to hit the other trailer and he finally said go forward and I’ll move the other trailer.

Rating:

1.0

When I picked up the uhaul I gave them a credit card different from the one that was used to make the reservation. They did not verify the info after that and I discovered that the email was wrong. We corrected that. As soon as I opened the van door I gagged as it had a horrid smell I opened the back and someone had either vomited or urinated and it had mostly dried. There was also trash on the floor. After much disagreement about who's responsibility it was to clean this he went out and did that but left most of the dried substance on the floor. Then on delivery, he took the key and did not go check anything, I insisted that he go make sure the tank was full and the unit was clean so I didn't get a bill later. I asked for a printed receipt, and they could not provide that. Said was emailed but when I asked to see the email address it was till not corrected form pick up. They also charged the wrong card, not the one I gave them. No responsibility, no apologies, very rude & incompetent. If I had any flexible time line or other option I would of walked away.

Rating:

2.0

REFUSED TO GIVE ME A RECIEPT, TOOK MY PAPERWORD AND REFUSED TO GIVE IT BACK. TIGHT ACCESS TO THE LOCATION AND HARD TO TURN AROUND. WOULD GO TO ANOTHER LOCATION.

Rating:

4.0

Clean inside, and wash exterior.

Rating:

1.0

These men intentionally tried to ripe me off. I originally made my reservation online and was given an estimate for the rental. When I arrived to pick up the truck the men told me the price would be double what I was quoted. I looked at the Uhaul app and it was giving me a different estimate than it had before. The man said he didn’t know why, but this was the price available. After I was done using the truck I contacted customer service. I was told I had been charged for a two day rental even though I had returned the truck before my 4 hours was up. The lady on the phone could see my pick up and drop off times and knew I was telling the truth. She refunded me what I was owed. These men are scammers and intentionally tried to over charge me.

Rating:

1.0

I brought the Van back with a little more gas than when I picked it up. The guy said that it was low and charged me $36 + dollars for gas. I an now going to file a Complaint with DOT as well as investigators with the DMV. This location needs to have consequences for ripping people off.!

Rating:

3.0

I rented a car trailer. The traps that go over the tires were worn. One strap had obviously broken and was unusable. Unfortunately I did not discover this until I got to the location 45 minutes away. Luckily I had brought some extra traps that I was able to use. If hadn’t had those straps the trailer would have been completely useless. Location advised but I did not get the impression it would be addressed.

Rating:

1.0

First and foremost the truck was parked behind the building in a very narrow alleyway. I was handed the keys and was told “here you go”. I had to ask the clerk to get the truck out for me. The truck was absolutely filthy! Upholstery was torn, seat belt was broken and to top things off the truck was E! I called back to complain and was told the man who checked me out was no longer there. I will NEVER use this location again! Customer service was terrible.

Rating:

3.0

They are better off running the gas station and their store at that location. That person at the store location can't do three jobs at one time run a gas station and the store and the U-Haul. The driver side and the passenger side was dirty on the floor dry dirty mud floors.

Rating:

1.0

Trucks were dirty and the clerk asked me to move the other trucks out of the way so I can pull the one I rented out. Check engine light was on and he said it’s ok then when I asked for furniture dolly that I already paid for the clerk replied it should already be in the truck but it wasn’t and I showed them. They then proceeded to tell me that they didn’t have any extra and contact customer support.

Rating:

2.0

The pick up location laptop wouldn’t load the uhaul website. The clerk and I had a communication barrier. I had to call the 1800 uhaul number and luckily the representative was able to complete my transaction for the truck over the phone.

Rating:

1.0

Neither men working spoke English well. They weren’t familiar with the Uhaul system so it took them an hour to rent a trailer for me. I had already done the registration online. The 6x12 trailer’s lights were spliced so I had to switch to 5x8. I felt like the men were talking about me in their native language. When I came to return the trailer another customer was scolding them far shady business practices. Overall a terrible experience.

Rating:

2.0

I believe I was overcharged by 1 day. I will call corporate to confirm

Rating:

4.0

Good experience. The employees are still learning English but they got us processed and all went well. They are honest. Truck worked good.

Rating:

4.0

Truck was a mess with soda or who knows what all over the outside of the truck, near the drivers door. The inside was not clean either, the air didn’t work at all. There was less than a 1/16 of gas when I started the move. I was only going a short distance, I said 25 miles, but still the tank was basically on empty! When I rented the truck, I really couldn’t understand what they were saying because their English was very broken and so difficult to understand. This was my first time ever renting a uhaul. The truck worked out amazing and did more than I could have expected. The condition and communication was a different story, truck was very dirty and they didn’t seem to care to much about the customer. If I had to travel more than 10 miles, I would have been super irritated with no air conditioning. The fan didn’t even work to blow any air at all, let alone cool air. Not acceptable for a business to rent a truck in this condition. Hope this message gets to someone who cares and wants to succeed with their business.

Rating:

3.0

Truck had no a/c and rented out in 105+ degrees Brakes sounded like medal to medal and dragged when got heated up.

Rating:

3.0

The facility needs to be a little more attentive to their customers. Waited for an hour for them to complete their return check in. We were the only ones there.

Rating:

2.0

Side view mirrors were so dirty , I couldn't see anything behind me or to the sides. It was near 100 degrees all day and the air conditioner only blew warm/hot air, no matter what setting. When turned the truck in and mentioned this, he said in broken English, "yes it doesn't work..." The cab was dirty beyond acceptable. The rep, didn't speak English very well and didn't give me any instructions, etc. He simply handed me the keys, I had to guess which 26 ft truck was the one I had the keys to. The truck served its purpose, out of desperation and lack of other options we had to use this uhaul facility. Will NEVER use them again, nor will I ever recommend them to anyone.....

Rating:

2.0

I booked to pick up with the mobile app to avoid an in person visit. It was not ready and the truck was parked so close to another truck, it was almost impossible to move. The truck was extremely dirty as well and looked as if it hadn’t been washed in a very long time. Even when dropping off at my final destination, the gentleman there informed me they hardly get washed anymore because of the way the new service model works. Aside from a dirty truck and being able to pick up the truck via the mobile app, it was just fine. The truck drove great, no performance issues, and I was very impressed with the upgrades to the Uhaul trucks over the years and since the last time I rented.

Rating:

1.0

This location was horrible,l located at gas station in the middle of a town with burns and gangsters in the streets , unsafe location , truck was dirty not even washed or clean. Uhal is known for service this wasn’t up to expectations but it’s all that was available.

Rating:

1.0

1. Provide physical receipts upon resumes to 2. Immediately close out contract when finished 3. Have better communications with customer

Rating:

1.0

Make sure the truck that is being rented to someone is working properly.

Rating:

2.0

Truck was NOT at right location and created a big delay. I rented a utility dolly and there was NOT one at new location so it made my moving very difficult. Truck was parked at an angle so gas gauge read 1/4 full and when I started driving it was actually closer to 1/8. I would like the $50 guarantee. This was not a good experience

Rating:

1.0

Owner giving me a hard time returning the truck when schedule department told me I could return the truck at Manteca but rather forcing me to return at his place. If not, could charge me $1000. Called schedule department about this issues. Bad customer experiences when harassing me or picking at me.

Rating:

1.0

I was given the uhaul with zero gas. It would not start. They MADE me buy $20 of their gas to put in a canister and transfer that to the truck just to start it. The truck had several damages not documented that I had to update and submit and the truck it's self was dirty. By far the worst experience I have ever had with u haul. I will NEVER pick up from this location

Rating:

1.0

I do not understand the english to agent

Rating:

1.0

Truck was very filthy inside and out, bad smell coming from interior. Cups and bottle caps behind and sides of seats. Windshield so dirty could barely see out of it. Picked truck up at 8 am, went and immediately starting loading it. By time we left it was around 1pm and already 102 degrees. The air conditioning did not work at all. My poor 2 year old baby drenched in sweat and screamed the entire hour and a half drive to our new house. Worst experience ever after loading in the hot sun for hours to get no relief from cool air conditioning. When called to tell them the air conditioning did not work on the truck I was told “drive it at night or earlier in the morning” extremely poor customer service. This will be the last time I use U-haul.

Rating:

1.0

There was absolutely no gas in the vehicle, the gas light came on as I left the location. My thoughts are since this Uhaul station was attached to a gas station they were wanting me to put gas in there. The attendant was rude and was watching videos on his phone during the interaction.

Rating:

1.0

Truck was completely filthy inside and out. Front windshield was really dirty , could barely see out of it. Truck was not cleaned out prior , the back had a lot of dirt and strong smell of marijuana. Ac did not work at all and lock for the back door was not working

Rating:

5.0

I was extremely satisfied with my Uhaul for this move. I rented last year and the one then smelled like stale cigarettes, wasn’t clean, and drove horribly. The one I rented yesterday was clean and well-maintained. I was extremely satisfied with the vehicle and I’ll definitely use Uhaul again in the future!

Rating:

1.0

The guy who helped at the counter did not talk or explain details, not knowledgeable and charged me for an extra day. Did not make my reservation correctly. Horrible service!

Rating:

5.0

They were very nice and was very very helpful Thank You

Rating:

1.0

No fuel in the truck. I don’t know what I was charged, was supposed to receive an E-Mail telling me what I paid. I am still waiting

Rating:

1.0

Customer service was HORRIBLE. Waited a very long time, the person helping me was taking customers while leaving me a the the computer for about a hour straight. After taking my rental home he called back the next day and did my reservations wrong. I had to re-do my reservations and double charge my card. Customer service was not help. Terrible experience!!

Rating:

1.0

They know nothing about the equipment, so don't go there expecting for some assistance.

Rating:

2.0

I was over charged. 1.I used the truck for 2 days charged for 3 days use. 2. I was charged for 3 days use of a dolly. There was NO dolly in the truck nor any moving blankets.. I have 2 dollies of my own and 24 moving blankets.

Rating:

1.0

The pig tail for the lights was damaged. I was told, it is good. I had to buy the wiring before making a 300 mile trip. Insurance was added to my rental with out asking me if I wanted it.

Rating:

2.0

Expected me to hook up trailer

Rating:

3.0

The gas tank was almost empty the person running the uhaul service did not help direct or help me back out the truck.

Rating:

4.0

We had to keep jumping the truck every time we tried to start it up.

Rating:

1.0

He didn't even put the correct city for the drop off location. The customer service wasn't acceptable. Didn't print out my invoice and the gas didn't match what was in the computer system.

Rating:

1.0

U-Haul very inconveniently changed my drop-off location 3 times on the morning I was to return the truck and immediately catch a flight out of SMF. I would have missed my flight had I not danced with U-Haul over an hour on the phone trying to get someone to change my drop-off location so I wouldn't miss my flight. And no compensation for all that. Pathetic.

Rating:

2.0

My rental was already rented out, the U-Haul had no gas and it was filthy! Not recommending.

Rating:

5.0

Everything was good.

Rating:

1.0

These people charged us for an extra day even tho we had the truck only 22.5 hours. Charged us for gas we already replaced the fuel we used . Shifty business practice. Filed a CAF COMPLAINT. Requesting a refund of bogus charges on my card on file !!

Rating:

2.0

They did not speak english!

Rating:

1.0

i returned the unit on time on saturday. but they charged me for an extra day saying ireturned it sunday

Rating:

2.0

The Kansas location was excellent in every way!! Oakdale, not great at all.

Rating:

4.0

When I was filling out information for the rental, the clerk specifically said no additional insurance and gave him my insurance information…hours later, I returned the truck and the additional insurance was charged to me in my final statement. The clerk tried to remove it, but could not! Finally, the clerk had to call them and now they (Uhaul) is issuing me a refund! It was a bit of a hassle and it should have been avoided! Scott-Oakdale, Ca.

Rating:

1.0

you can get some honest people to represent your service. I had to argue my bill which was about 50 dollars too much. there was no gas in the tank and i had to put in $15 but was still charged fuel, also a $14 dollar charge for a dolly was on there and there was not a dolly in the truck. we used our own dolly. horrible experience.

Rating:

1.0

This representative in this location speaks very poor English, his communication was poor, he wasn't able to explain anything about the contract, or the vehicle, and kept asking me to give him information for another person wither family or friend just so he can fill up the information in the system, he asked me those questions while talking on video chat with a group of people, who listens to our conversation. The car was parked with the head of the truck facing a wall. I expected for the truck to be parked propoerly for take off

Rating:

2.0

Clerk just said "ok" when I told him I dropped the trailer off.

Rating:

3.0

The place where I p/u the truck was ok , the reservation through the website was a big dissatisfaction total failure, after scheduling a reservation and even talking to a representative on the phone the truck wasn’t reserved for me the day I set it and the place where I and the representative had schedule it. When I call the place the shop or store to let them know I was in my way to p/u the truck he told me did not have anything scheduled and did he have any trucks to rent when I told him I had the confirmation number and email he went totally rude and unprofessional telling me that was not his problem and he didn’t care . Called the reservation number and they told me they have change my date of p/u like I supposed to the moving went they want. Had to loose 1 day of work to finish my move. I don’t say don’t use this company no more but definitely they won’t be at the top of my choices they suck!