Staff was great, friendly and understanding.
Malissa D.
Customer Reviews for Skidaway Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful, friendly people have use this location twice. And would recommend them again.
Melissa M.I rented a U Haul from this location and now being charged a large sum of money for damages that occurred before renting. This is unbelievable
Makarius R.Richard is excellent at solving problems.
Princess A.Notting
Vanessa C.You stole two hundred dollars from me on a fraudulent miles charge. I'd like it back.
Timothy F.Would be better to wear a mask to protect customers from COVID 19.
Francis V.Not a thing. Patrick was amazing. At 72 and my first time for
Robert G.I was not told that they did after hours fee , lack of service information and I will not go back there at all.
Tierra B.Very friendly and knowledgeable team at this location.
David F.The 24/7 is not as easy as the website makes it sound. I had to wait almost 15 minutes to have someone respond to the information that I entered. I also tried to call the 1-800 number and got put on an endless hold. It is much easier to go to a facility that is open and deal with a human.
Geoffrey J.Overall,, I had a very good experience. Checkout was quick and customer service was great. The only negative being the fact that there weren't enough blankets to fulfill the order. It was explained to me that they were in the process of replacing dirty/worn blankets. The truck was clean and in good working order. I will definitely utilize this location again for a local move.
Joel C.Stay the same. Good service and good ppl.
lonnie L.I was disappointed that checking in online didn't work. We then had to go into the office and despite the fact we were required to wear masks no one else in the office was wearing them. Then, it took them half an hour to do the paperwork and give us the van, which only gave us 1.5 hours of our 2-hour rental time to use it. Finally, we had ordered a dolly but when we arrived it was broken so they charged us for the bigger one even though it wasn't our choice. When we returned the van, it took a very long time for them to check us out. Once again, despite the fact it could have all been done online. A very unsatisfactory experience.
Frank L.Friendly service rep inside when I picked up the key
Katherine H.Use this store as a model for others
Pat R.Need take the pads charge off. The truck didnt have them
Travien B.I'm sorry I did not ask for a break in the price when I only needed a small vehicle. I had to pay 39.99 for two days because they are not open on Saturdays. The van I asked about sat in the same place as it was on Friday when I had to pick up a 26 foot truck. I don't think that is good business. Why couldn't I pick my truck up the day I needed it if the van was going to be picked up the day I returned the truck?....Saturday
Dwight C.They owners were very professional. However, the centralized IT system failed miserably and we had to re-write the contract.
Robert C.So far My overall experience went Well,No problem.
Jackie Y.The service is awesome. Every run smoothly. The operator was Kind, fast, a perfect gentleman. I have no words to thank you! I strongly recommend U Haul!!!
Ricardo M.I was impressed that this lil “mom and pop shop was as kind and professional as all get out. What a remarkable and delightful connection. Thank you.
Craig L.Excellent experience, great store
pat R.Personnel was very helpful in my return. Very friendly and nice place would recommend highly!!!
Rebecca G.The customer service was excellent.
Sonja L.super easy experience. the access to the vehicle in the early morning hours was easy and literally took 3 minutes. i'll definitely use uhaul again.
Edward M.The location was closed and the mobile check-in would not work. I did not interact with any staff.
Sarah D.Personnel great ... neighborhood not the best ... location convenient ...can,t really change neighborhood
John K.The gentleman behind the counter was very attentive and efficient. I appreciated his professionalism, especially when moving is such a hassle.
Stephanie S.very satisfied
Jeffrey D.Clean, fast, friendly and professional. I'd call it a model for a smaller, neighborhood UHaul store.
Robert C.Excellent
Roger O.They were closed when we dropped off.
Louise A.He was very helpful. He accommodate to the fullest. Thanks
Valerie P.Common customer courtesy
Ardrina R.Check the uhauls before lending them out . The one I rented had urine in the back everywhere. It made the trip difficult as we had a lot of trouble with the stench. It was really bad. And y'all charged me a cleaning fee .
Christy M.I pulled in 15 minutes before closing in the rain and the staff was cheery, easy check out!
Helen O.I pulled into the lot at 3:07 pm Monday, during normal business hours and there was no sign about being closed, when they would return or any direction. I did not want to continue to drive the truck and couldn't take the keys as they would not be able to move it so i put them in the drop box. At 9:00 PM that night i received a charge for after hours drop.That just wrong.
Brian B.I dropped off during non business hours.
Keith R.I was told to call the number when i arrived at the location, they were closed and I had no means to fill out the form from my mobile device, so I got slammed with a $20 verification fee.. WTF haul?
Jeffrey S.The agent who checked me out was awesome great attitude willing to help and very professional
Daniel N.