Stopped by this location before I took my trip. This was the drop off location. Staff was friendly and very informative. There was 24 hour drop off service which was extremely helpful because I dropped the Auto Transport at 1am in the morning.DERRICK H.
Customer Reviews for Smallwood Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The office space could be been a little cleaner. However the ladies were very nice and helpful.krystal C.
Customer did not leave a comment.marta D.
Customer did not leave a comment.MARK W.
Great folks! Good equipment! Great prices!scott K.
App and website need to be streamlined. It took entirely too long for me to check in. I messed around with the website for almost an hour trying to complete my check-in. The app was much faster but froze alot.Shatia D.
Customer did not leave a comment.marcus M.
Customer did not leave a comment.john D.
Customer did not leave a comment.allison W.
Customer did not leave a comment.alan B.
Customer did not leave a comment.james R.
Customer did not leave a comment.tanika A.
I'm not sure what you guys can do to improve the service for the next customer but the prices were affordable and the representatives at this location were very kind and helpful. I like getting in and out fast and they helped me achieve this so I could go as quickly as possible.deshawn D.
Nothing..everyone was kind..sweet ....patient....best service ever!!!!!thank youdelacy C.
Customer did not leave a comment.elanora W.
Miss Wyonna is great to work and coordinate with. We have had the opportunity (at least 3 times so far) of renting a 10 foot, 15 foot and 20 foot trucks. Always there waiting for us as we pull up to sign contract, and with zero issues or complications. The presceen sign is great. She is always professional, informative, competent, and courteous. This has got to be the best Uhaul location we've had the pleasure of assisting us with our frequent moves!!!!!michael Y.
Customer did not leave a comment.joyce D.
Customer did not leave a comment.charles G.
Wyonna was the customer service agent who rented us the vehicle and her service was excellent. This was the third time we've rented from this location and we haven't had any problems. In the past, at other locations, we've arrived to pick up the vehicle, only to be told; either there wasn't a vehicle for us ( despite us having a confirmed reservation) or our reservation had been canceled. Wyonna is cheerful, helpful, friendly and knowledgeable.michael Y.
Customer did not leave a comment.WENDELL B.
Great staff, friendly fast and courteousrichard B.
Customer did not leave a comment.keisha W.
She was great,raymond I.
Customer did not leave a comment.raymond s. | Overall Experience
You need to make the return experience better not enough information when dropping off the truck.Ricardo O.
Thank you Excellent service from pick up to drop offmaria K.
Customer did not leave a comment.reginald B.
Customer did not leave a comment.Dale T.
Very cluttered no where to parkjerome L.
Nothing you guys were really nice and helpfulkalyha C.
Can I get a copy of the recipe pleaseKENDRA B.
The service was very good and the receptionist was the best. She was very polite and she provided excellent details to ensure my needs were met. The Van was clean and it was just what I needed.renaldo C.
Young lady at the desk was helpful, courtesy and professional.Donnell D.
All was well. The engine light came on while driving, a call was made and it didn't cause any trouble with driving. Thank you.LINDA K.
Customer did not leave a comment.Alisa S.
Excellent customer serviceTracey C.
Customer did not leave a comment.Michael Z.
Prompt service and friendly environment. Cannot recommend any improvement since everything went well.George M.
The vehicle's radio had the volume full blast when I started the vehicle. I was charged a full day rental when I picked the in town rate.Elaine R.
The young lady at the Smallwood location was very friendly and helpful. The truck was clean inside the outside was very dirty. The truck drove very well didn't have any problems at all.Malina M.
Nothing. Continue doing what you are doing.Clarence M.
Customer did not leave a comment.Wyonna S.
Guy who took off the hitch at drop off, was amazing. Dude needs to get a raiseLevi S.
Very polite and fast very good service.Monte B.
Be more upfront with â€œtotalâ€ cost. Include everything.William S.
You guys were awesome! The process was easy fast and efficient.rayna S.
Great customer service.Andrew C.
The service at this location is exemplary! I will recommend this U-Haul to all of my friends and I will be using this location again! Thanks guys for an excellent moving experience! -Todd BrooksTodd B.
Im sure this survey is for the On Oct 31 rental. They did pootly for the Oct 30th rental for the reservation for 15 foot truck. they did not have anything available to accommodate me.. Then I was sent to a location that was no longer in business. I then looked for other locations on my own to get a truck. I was fortunate to find one close. They did not offer the $50 guarantee for not having the truck. I went back the next day to rent the cargo van and had no issues.Francine P.
Need to stay open later.George H.
I don't know why it was so much more, i was told it was $19.00 and came up to 37.00.patricia W.
Great service....Easy dropoffGuy M.
Customer did not leave a comment.James C.
Customer did not leave a comment.Stephen F.
Customer did not leave a comment.WAYMON T.
Make sure the tires is good before customer ðŸ‘Œ take itwilliam T.
Customer did not leave a comment.Edward G.
excellent customer service, Great people!devon M.
Customer did not leave a comment.Erica W.
Customer did not leave a comment.David M.
Location was closed at the time of drop off so I'm unable to provide a more definitive response.BRENDA E.
Customer did not leave a comment.Wayne W.
Your manager and staff at this location was so helpful. I can not begin to say how helpful the manger, she was kind, understanding and very professional. Our move was going as planned and she went over and above to make sure, that herself and staff made it as less stressful as they could. As long as she is the office manger at this location, we will only rent from her. GREAT SERVICE AND GREAT PEOPLE. THANKS for being so helpful...... The ReynoldsThomas R.
Written drop off instructions for the return of equipment after hours.garrett R.
The truck was in good shape and clean when I picked it up and the staff was very friendly and helpful.Michael B.
Customer did not leave a comment.Onuora E.
Customer did not leave a comment.Benjamin S.
Customer did not leave a comment.Thomas L.
Just keeping doing what you are currently doing. The staff was very professional. They was training a new employee and walked her through the whole process with efficiency. From the time I walked in to leaving with a trailer only took about 10 minutes.JUSTIN G.
Customer did not leave a comment.Stephen F.
They must not cheat when I took key n checked the mileage was 60587 but u guys charged me 60585.shiva S.
Customer did not leave a comment.caryle B.
Excellent serviceRhea F.
Customer did not leave a comment.Ken R.
Customer did not leave a comment.Shannon K.
Always great servicePauline O.
Great - in & out in just a few minutes with excellent supportChris P.
Customer did not leave a comment.DOMINIC A.
The two people I dealt with at this location were beyond helpful and definitely went the extra mile to help me make everything work out during a very stressful move during a pandemic. I would suggest that anyone in the Waldorf area that needs a UHaul goes to Smallwood Storage.kameron D.
friendly and capable staffdonald S.
We had an issue with the trailer but the dealer was efficient in helping us and making us whole. Mistakes happen everyday but the important part is how people handle it.Jeffery H.
The location should loose franchise. The said Monday to Friday 8-6. I show up at 8am no one was there. I call the cell number posted the guy answer with no name. I ask where is the person working here, he reply we open from 9 to 5pm. How would the public know that with no sing posted. He said unhook trailer your self and leave it there. That is a great liability for uhaul. Personal injury etc. I will never go back to that location periodNEWTON E.
Customer did not leave a comment.harvey E.
Wyonna was great. She called me and was extremely helpful in confirming my reservation and making sure my rental was ready to go. Very happy with service and response.Gilbert M.
Customer did not leave a comment.Kristy D.
Great staff!!!!! Thank you guys for the smilesMichael G.
It was an awesome experience.Harvey W.
It was an easy return transition after business hours. The on call representative was very helpful.Nathaniel H.
I want to clarify my rating. The customer service at this location was GREAT. The young woman at the counter was friendly and helpful. My rating is strictly a reflection of the vehicle. The cabin and cargo of the van rented had a foul odor that was impossible to suppress. When I got the van home and wiped it down with disinfectant and cleaner and sprayed it down with Febreeze. It helped improve the smell and also gave me piece of mind that I wasn't coming into contact with COVID germs. I think the interior of vehicles needs to be throughly cleaned between uses.Sara L.
Always professional and courteous.MICHAEL G.
Maybe try upgrading the Safari browser experience. I had issues with my pick up when I used that specific browser. I had to switch to Google Chrome to accomplish the pick up and return.Cody D.
Customer did not leave a comment.Kelly C.
Customer did not leave a comment.Christine P.
Customer did not leave a comment.Ronnie K.
Customer did not leave a comment.Amelia M.
Customer did not leave a comment.joseph F.
Customer did not leave a comment.BRANDON S.
Nothing, you have very friendly employees with excellent customer service. ThanksJuan C.
Van was not as clean as I anticipated; however, it was clean enough to rent. Staff was extremely courteous and professional; very accommodating.Thony E.
Customer did not leave a comment.Wyonna S.
The truck was pretty dirty when I got it.Regina G.
Will be using your services in the near future. Thanks.michael j. | Overall Experience
I had a great experience with Smallwood self storage. the space was clean and always accessible. The staff was always pleasant and willing to help. i will use them again if the need arises.Jeanne H. | Overall Experience
I reserved this storage facility online and when I called the day before I was supposed to move in, they didn`t know anything about my reservation!CHRISTINA G. | First Impressions