Customer Reviews for Smart Art Framing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Smart Art Framing

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lamont G.
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Customer did not leave a comment.

Bruce C.
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Customer did not leave a comment.

josh K.
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JOHN P.
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Customer did not leave a comment.

SCOTT M.
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Customer did not leave a comment.

Gwendolyn S.
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Bob is great.. He truly went above and beyond to make my experience picking up as well as dropping off my truck.. He stayed in contact he phoned me on the day the truck was supposed to be delivered and I was running just a teeny tad bit late but Bob was great the whole experience was absolutely excellent... I would most definitely recommend Bob at this location in Newberry South Carolina this was the most pleasant U-Haul experience I have ever had-bar none- thank you Bob you are absolutely great.

Leo M.
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Customer did not leave a comment.

BILL M.
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I reserved a specific sized truck five days in advance. The day before pick-up, I called the location to verify only to be informed by the U-Haul associate, "Oh, I was going to call you. We don't have the truck you reserved." After some frank discussion, the associate indicated that the closest truck was located 1 hour away. I had no choice but to get my wife to drive me to pick it up. Very disappointed in the process! RENTER BEWARE!!

Andrew R.
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Bob at Smart Art was great tot work with. He helped me get on the road with the equipment I needed as quickly as possible. I had originally made reservations for equipment with another location and they didn't have what I was looking for.

Emily G.
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Customer did not leave a comment.

Michael R.
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Only complaint I have is that the online checkout process was difficult. The website crashed on me twice while I was attempting to checkout at the drop-off site. I had to complete it after I got home, which meant that I was unable to take the requested pictures, since I was no longer at the truck. I returned the truck with more fuel in it than it had when I picked it up, and it was at least AS clean as it was at pickup, if not cleaner. My checkout still went through without the pictures, but I was concerned that there would be an issue and I would be charged the $20 "convenience" fee if it didn't. Otherwise, it was a smooth and easy experience. I would definitely rent from this location again, if needed.

nelva D.
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The location where I rented has always been Excellent. Fast, friendly service. The owner of the shop goes above and beyond to make sure all your needs are met. I would most deffinetly recommend to friends and family. Thank you

Nathan J.
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Customer did not leave a comment.

Tanya T.
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I was told the truck had 1/4 tank has inbit when I rented it but it was less then 1/4 tank of has in it. I returned it on 1/2 tank and nothing was refunded to me. My reservation was for 12:00 Noon and the store did not open until 1:45, I had to wait almost two hours before anyone showed up to open the store. This was not a good experience for me with UHAUL.

Ronald M.
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William C.
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Russell O.
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Very professional

dennis G.
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Russell H.
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Debra S.
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Have the equipment that was reserved and properly clean the equipment before renting it out. Also don't lie about the fuel level . My rental truck was on empty when the salesman said it was a quarter of a tank. Plus the truck was not cleaned prior to being rented to me.

Ronald S.
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Customer did not leave a comment.

Patti S.
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Location did not expect me as original pickup location was changed without notice. Truck was not cleaned after last use, gas was 1/4 full. Representative was helping a customer with picture framing needs so pickup took 45 minutes to complete.

randall B.
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Customer did not leave a comment.

thomas L.
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April R.
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Bob is very friendly, and goes out of his way to make sure you have a great moving experience! Highly recommended!

Brittney W.
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Bob is sweet he helped me out a lot

Allen P.
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Did not meet anyone when I dropped off as it was after hours. However I did receive a phone call with owner the day before asking if I had questions and offering any help he could give about how to find things etc

JEFFREY C.
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Bob is the very reason why we choose this location every time.

Wendolyn M.
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Excellent service very professional.

Candace F.
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Customer did not leave a comment.

Donald B.
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Kenneth B.
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No Comments

Olga M.
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Customer did not leave a comment.

Leslie M.
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Empty beer cans were found under seat of truck. Agent gave me the van on half of a tank and marked it fraudulently on full. My full refund was not given.

alejandro S.
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Customer did not leave a comment.

Vicki H.
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The gentleman was extremely friendly

Joseph R.
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martesse G.
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Julie B.
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angela B.
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Yes Mr Bob was a pleasant man, very nice to talk to. I don't understand why my fee was more than it should have been.

ROBIN R.
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Customer did not leave a comment.

tim B.
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Very helpful and friendly

rebecca R.
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Customer did not leave a comment.

Phil A.
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William G.
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Friendly agentq

Sara M.
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Customer did not leave a comment.

mac M.
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dealer was helpful and courteous, enough said.

Troup P.
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Customer did not leave a comment.

Keith C.
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Had to wait an hour for someone to arrive. All of my supplies I had ordered (blankets, boxes, appliance cart) were not available and I had to drive many miles to another town to get them and then u-haul charged me for extra miles.

larry B.
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Customer did not leave a comment.

brittany E.
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Great customer service

Kevin R.
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Haley S.
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John N.
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Great service at pick up and drop off points. I could not have expected more.

Sam K.
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This was the location in Newberry SC on Main street, the owners name is Bob. I expected that renting the truck would be one of the biggest headaches of my move. I WAS WRONG! Bob was very friendly, intelligent, and sociable he answered my questions and offered suggestions and really made the whole experience very pleasant. I cant say enough good things about this location.

Nyasia W.
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The location was closed when we dropped it off

Bruce C.
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Customer did not leave a comment.

FLORENCE H.
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The location is great, my service was good and friendly but I feel it need more than one person working to speed up the customer service process.

Karin W.
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Bob Lamb goes above and beyond to service his customers. He has been our UHaul dealer for years. He is excellent!

Roberta S.
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Poor and not organized

BRYAN D.
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Nothing

Marsha M.
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No problem

Adia C.
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Customer did not leave a comment.

Claire W.
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CLAUDIA W.
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HORACE B.
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Dropped of on Sunday afternoon. Didn't see anyone

jjeff S.
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Customer did not leave a comment.

Brian S.
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Chad M.
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I'm still appalled that the guy running this place tried to convince me to move on Saturday because it fit HIS schedule better than Sunday, since he had to attend church. How dare he! He should never be allowed to do such a thing. Furthermore, being that an online reservation allows for 24/7 pick-up, he shouldn't be allowed to attempt to deny that service because he doesn't know how. He should have been professional and learned how to follow through with services offered by U-Haul. Also, the truck had a missing pad, was filled with roaches, smelled of smoke in the cabin and was sitting on 1/4th a tank of gas although this man put in the contract that there was half a tank of gas. I'm disgusted to use U-haul ever again because even those I reached at the main 1800 did not follow through with providing excellent customer service in an attempt to save the customer experience. The information emailed to me also did not have a delivery time readily noticeable, so I did not know of a 9am drop off time. This company made my moving more stressful than it should have ever been. On the day of drop off, I was reached and asked if I could return the truck not at the nearest location to me, but much further down the road! Absolutely disrespectful! I was offered a 25% discount for my troubles, but that was not applied to the final bill, so who knows if I will actually see the $35 I was told I would receive. At this point I do not trust U-Haul and will never use this company unless it's my only option, nor will I ever recommend your services.

Cheryl T.
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Great, friendly atmosphere! Very helpful to us who were moving to SC and had no idea what to expect!

Iyeshia L.
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PLEASE HAVE PERSONNEL GO OVER ALL PROCEDURES AS FAR AS MILEAGE BECAUSE HE DID NOT ADVISE ME THAT IF I WENT OVER MILES I WOULD BE CHARGED. I WAS FINE WITH THE MILES AMT UNTIL WE HAD TO DROP THE TRUCK OFF, SO I WAS CHARGED. HE ALSO TOLD ME I HAD TO TURN THE TRUCK IN WITH 1/4 TANK OF GAS, WHICH IT WAS ON A LITTLE MORE THAN THAT, HOWEVER, OTHER LOCATION STATES I NEEDED TO PUT IN HALF A TANK OF GAS, WHICH IS UNFAIR BECAUSE I SHOULD ONLY PLACE IN WHAT I WAS GIVEN...NO MORE NO LESS. OVERALL VERY DISAPPOINTING.

reginal C.
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Customer did not leave a comment.

Brian L.
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Robert C.
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eric L.
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laurie M.
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mickey S.
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I could not have been happier with my interaction with this location. I definitely will recommend this location to everyone!

nicky S.
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The proprietor at this location is the best as it comes friendly polite I live in Spartanburg but I am planning on paying another visit to him and his wife. God bless them.

Amy F.
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Customer did not leave a comment.

Kevin W.
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Sam L.
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Joshua C.
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Cecil R.
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Truck was VERY dirty. Reported it to dealer. He shrugged his shoulders, may no effort to correct, and made no note of such. He was late opening. He did NOT tell me how many miles were included, nor anything about a charge for additional miles. He did NOT do a walk-around of vehicle, nor did he ask me to do so. This man is a decent older fellow, but he is NOT a good representative of U-Haul. This is not the first bad experience I have had with him. Last time I rented from him, he did not show up NOR call. Had a note on door that he was not coming in that day, and sent all customers 30 miles away to Chapin SC. I do not feel I should have been charged the $17.54 for extra mileage when I was not even told of a mileage limit AND when I got a dirty truck!

Earl D.
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The owner called my wife to see if we needed any help. That was great. Thanks

Robert W.
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Customer did not leave a comment.

Lisa D.
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Dropped while establishment was closed. Therefore no input other than plenty of room to park the vehicle

Deanne B.
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Customer did not leave a comment.

thomas C.
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All good.

CLAUDIA W.
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Very satisfied

Joni W.
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Special thank you to Bob. He demonstrates the true meaning of the customer service.

James P.
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Very concerned gentleman that I not be charged for the equipment I reserved and didn't get.

David M.
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sometimes hard to get a hold of the manager

shawn W.
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i was told that i will be charged 50 cents per miole and when i checked out the location told me that im being charged 79 cents per mile. i will rent never rent again and post this on social media. i got the truck for my business because mine was in the shop. never again and the world will know how a local business was treated.

Billy M.
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Customer did not leave a comment.

Rusty C.
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Customer did not leave a comment.

ELAINE W.
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Like location and personel

ELAINE W.
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Just keep on doing what you are doing being good and courteous to your customers

Amy T.
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Customer did not leave a comment.

David L.
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Extremely customer friendly. Called the day before truck was due back just to see if everything was going ok and if there was anything he could do for us.

joel E.
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The voice outgoing message said, "...away for a few days, we'll be glad to help next week." Any outgoing message for a business should state the specific dates. Not, "next week"

No reviews have been submitted for this location.

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