Customer Reviews for Smart Stop Food Store
(U-Haul Neighborhood Dealer)

54 reviews

15121 Memorial Dr   Houston, TX 77079

(281) 617-1883

Location Hours

  • Mon-Sun: 12 pm - 8 pm

Services at this Location:

Contact Us

(281) 617-1883

15121 Memorial Dr
Houston, TX 77079

Services at this Location:

Location Hours

  • Mon-Sun: 12 pm - 8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Folu A. 
Rating:
3.0

Better communicate the online pickup process as the location is not a great one to complete this (language barrier, physical barriers, etc.).

Keven G. 
Rating:
3.0

The transaction took a long time, but the guy was nice and helpful. I feel he was doing the best he could to be thorough and accurate. He was very helpful.

samantha B. 
Rating:
5.0

Customer did not leave a comment.

DYLAN F. 
Rating:
1.0

The truck smelled of smoke, the location failed to include blankets I ordered, seemed to have no understanding of what I ordered. I had to go find blankets during the move from another store. They did not have the insurance I asked for and re-asked me questions that I had answered when I filled out the online form. In addition, the truck alarmed on the right front tire being low despite multiple attempts to add air to the tire. I won't rent from this location again.

James B. 
Rating:
5.0

Nothing everything went well.

Chris C. 
Rating:
5.0

Drop off was after hours. Dropped keys in the provided slot.

NAUSHAD A. 
Rating:
5.0

Customer did not leave a comment.

MUDASSAR K. 
Rating:
1.0

You overcharged me by 3 days; this is fraud and will be reported as such. 1/2 gas tank.

FELIX B. 
Rating:
4.0

Customer did not leave a comment.

Terry H. 
Rating:
1.0

Absolutely atrocious service. I could not communicate with the person working at the store. The truck I reserved did not even start, and we had to upgrade to a slightly larger version which the manager said would not cost me extra, but of course I was charged extra. My total bill is over double what I was initially quote. Horrible experience and will not be using these services again.

Samuel P. 
Rating:
5.0

The attendant was very clear about the instructions and extremely nice

Johann C. 
Rating:
3.0

Customer did not leave a comment.

Gabriel F. 
Rating:
5.0

Perfect

KALIAH N. 
Rating:
4.0

Customer did not leave a comment.

KEVIN O. 
Rating:
1.0

This was the worst experience I have ever had with U-Haul and will be disputing my charges. I waited almost an hour to get my truck and had to do all of the paperwork over again even though I had completed the online check in to expedite the process. The cashier was more concerned with checking out his customers than taking care of me and asking several confusing questions I already answered online. He needed to write down the contact info for 2 people other than myself and couldn't tell the difference between where I was currently living and where I was moving too. The truck had only a quarter tank of gas and once I completed my two trips I stopped on my way back and filled the tank back to the qtr tank. The new cashier was too busy with customers for the return and told me just to put the key in the return box. I was marked as returning the truck with 1/6 of gas and then charged for 4 gallons of gas at $15 and a $30 gas fee! The math behind this would tell you that the truck has a 64 gallon tank which is laughable. This was a bug scam and I will be taking it up with u-haul Corporate…what a joke!

Doug B. 
Rating:
1.0

Very unhappy with my experience and y'all will be hearing from me ASAP.

HANNAH G. 
Rating:
5.0

Customer did not leave a comment.

terry M. 
Rating:
4.0

Good customer service

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

LATOSHA M. 
Rating:
5.0

Customer did not leave a comment.

CANDICE O. 
Rating:
2.0

The cargo space of the truck was still very dirty and the brakes were HORRIBLE. This truck needs to be serviced and felt unsafe to drive.

Michael T. 
Rating:
4.0

The clerk was a little hard to understand. I wasn't too happy about doing more paper work at the pickup location after thinking I had completed every thing on line.

BRUCE M. 
Rating:
1.0

The representative this time Angela was very rude she gave my truck away knowing we were on our way. And then charged my car twice ! Ms. Rachel was wonderful very helpful

Ashley J. 
Rating:
1.0

Brakes were terrible could have caused several accidents and the truck was filthy on the inside .

Edana P. 
Rating:
1.0

Horrible service even worst communication. Left with a hidden fee to pay back.

Trenton L. 
Rating:
5.0

Every thing was perfect and five stars professional

SIXTO OLEIDO H. 
Rating:
1.0

Have the equipment that was reserved

CEDRICK W. 
Rating:
3.0

Truck needed severe cleaning before being rented. The inside of the cabin was dirty and had an unpleasant smell.

JORGE F. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
1.0

This was the absolute worst experience I've had renting from U-Haul. I live in a metro area with l with at least 10 U-Haul dealers within 8-10 miles and somehow no one had the auto transport I needed, hard to believe, but I went 20 miles to this place to pick it up. The run down gas station had one attendant attempting to operate a store, help customers, manage vendors and check in new inventory as well as manage my rental. The attendant was not that familiar with the rental process and phoned someone to help. (Now all the customers are staring at me since they now cannot check out and pay for their soda) Even though I completed the online check in prior to arrival, I was asked to go thru it all over again in person, so much for COVID protocols....after an hour of being onsite I hooked up the trailer myself, after requesting the keys to another U-Haul box truck so I could move it out of the way to access my trailer. This process took so long that the U-Haul link to inspect the trailer expired before I could even get to the trailer! Once I was able to inspect the trailer, I noticed it did not have a license plate! Again I go in the store, wait in line behind people buying gum and soda to let the attendant know about the license plate. It was clear he had no idea what to do so I ended up taking the trailer with a half rotted paper tag that expired in 2019.

Ryan T. 
Rating:
1.0

Poor communication with the employee. No conformation apon delivery. Employee was rude and short when dropping truck and trailer off.

Kenneth F. 
Rating:
1.0

Customer did not leave a comment.

Brenda L. 
Rating:
2.0

I reserved to pick the truck up with my cell phone but the facility was not prepared to do this tule of service. It took 30 minutes to get the truck and it is not acceptable. A training is needed to this location.

YASUSHI A. 
Rating:
2.0

Guys wasn't helpful, was trying to run gas station,

edward C. 
Rating:
5.0

Customer did not leave a comment.

EMAD Y. 
Rating:
5.0

Equipment in good shape, ready when I arrived, easy check in and check out. Great experience!

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
4.0

Customer did not leave a comment.

Harriet B. 
Rating:
1.0

Customer did not leave a comment.

ASHLEY Y. 
Rating:
2.0

Customer did not leave a comment.

Juan B. 
Rating:
5.0

Make sure the truck has gas. It was practically on Empty.

jonathan M. 
Rating:
3.0

Good local it lit is small.

John L. 
Rating:
5.0

The online part was very difficult and confused when it was time for pick up. Marquita was the rep that called me and my references. She was rude with a noisy background. She was so abrasive and abrupt that my references initially said they didn't know who I was due to her delivery. When I spoke with her I was disappointed and uncomfortable as well. I expected much better from Uhaul.

Cuyler E. 
Rating:
4.0

i appreciated that there was someone present to accept the keys, check the truck, etc.

Godlove Z. 
Rating:
5.0

Customer did not leave a comment.

GENARO L. 
Rating:
5.0

Customer did not leave a comment.

JOYCE E. 
Rating:
5.0

I was charged $14.00 for insurance I NEVER signed for.. I am disputing the $14..

MAX ELLISON M. 
Rating:
3.0

the truck was not well maintained (break was not good enough and so much noise be the driver door)

alnima D. 
Rating:
5.0

Good Service thank you so much

Edward A. 
Rating:
5.0

Customer did not leave a comment.

dominique M. 
Rating:
3.0

U-Haul Contract 22821375, As I mentioned in my previous respond, the Dolly and Blanket I ordered were not in the truck. I reported this in the form when I return the truck. I see on my bill I have still been charged $10 for the dolly and $10 for the blankets. Not sure why this is not removed from the bill.

Henning H. 
Rating:
5.0

Customer did not leave a comment.

Jian Y. 
Rating:
5.0

Customer did not leave a comment.

BRUNO V. 
No reviews have been submitted for this location.

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