Roy and Manny provided probably the best customer service I've experienced in my life. They went above and beyond to make sure we were as taken care of as possible. 11/10.KEVIN R.
Customer Reviews for Smart Storage Warehouse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kyle M.
After the box was unloaded, it took a week to get it picked up. It sat in the driveway for a week.Debbie B.
Store was Nobb Hill in Yakima WA. Employees couldn't figure out where my container was, drove to Yakima 2 days in a row to be told they have no updates on my container or where it is. Get a call next day saying whoopsie it was here the whole time, no one checked it in, sorry. Unloaded container next weekend. A month later I'm charged a storage fee. Spend three weeks on the phone getting issue resolved that I do NOT have any storage container there, it was emptied out. Takes a month to get refund. Now here we are in June and I get charged again!!! How are your employees not confirming if someone actually has a storage container or not??? Did they not see that last month I was refunded the amount and â€œassuredâ€ that this account was closed?? I'm never going to use this location again as I can never speak directly to the store & the employees appear to be inept at their jobs. Luckily this time I spoke with Janice, a manager, who actually stepped up & made sure this issue was resolved. Considering canceling my debit card so this store doesn't have the ability to charge me next month, I have a feeling this is not over. Worst moving experience considering I have moved across country 2 times prior, this time being the worst & the first time using uhaul container shipment. Once again- this location was U-haul Storage at East Nobb Hill, Yakima WA.Brittany F.
Good directions to this U-Haul location in Benton City, Washington. Polite and efficient staff completed the rental process and sent me on my way, in short order. Vehicle was clean and fully operational. Best experience I've ever had in years of dealing with U-Haul!WILLIAM LYN F.
Manny was incredible helpful and great to work with!Garrett W.
Location employees were fine. The entire reservation and pick up process with U-Haul was a complete fiasco. I will look for other rental companies next time. Location lot is small for those not used to operating large vehicles in small spaces.Brent K.
once again Manny was great!ROBERT B.