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Paige R
Customer Reviews for Smith Fencing & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location on Google maps is incorrect so it does not recognize you're at the right location. Sat on the phone for 30 minutes trying to get the combination because it said I wasn't at the right location. They had manually unlock it and tell me the code. This is not the first time at this location this has happened. U haul needs to fix it.
PARRIS WWe were exhausted from the move. All this lady cared about was her self. We kept it a day longer than expected. She was more worried about herself and whoever was going to check it back in. She never answered the phone when I called.
George RHelp customers when y’all are at fault when y’all’s equipment fails to work. Still waiting on a call back from upper management
Miguel SI shouldn’t have been locked out of the system even if I picked up the truck 30 minutes later. Especially when the location was moved to somewhere farther than the original pick up location.
William TWorst place I ever been to and been renting U-haul for numerous years
RICHARD RTHIS DROP OFF LOCATION ABSOLUTLY TERRIBLE!!!! LOOKS LIKE A DESERTED JUNKYARD. NOT TO MENTION A COMPLETE HORRIBLE EXPERIENCE. AFTER ARRIVING THERE I HAD TO CALL AND SEARCH FOR ANYONE THERE!!!! THEN THE WORST PART SOME EXTREMELY STUPID EMPLOYEE THAT WAS PULL ING OUT OF THE BUSINESS AND SAW ME WALKING AROUNG AN PARKED THERE...….LOCKED ME IN THE PARKING LOT!!!!! YES LOCK ME IN!!!!! MY HUSBAND WITH THE UHAUL RETURN HAS ARRIVED BY THEN JUST MINUTES LATER AND WAS LOCKED OUTSIDE THE GATE!!!!!! COME TO FIND OUT THIS PLACE CLOSES EARLY ON SATURDAYS (NO ONE OBVIOUSLY TOLD US) WAS ON THE PHONE WITH UHAUL DURING THIS WHOLE ISSUE FOR A LONG TIME!!! MY HUSBAND ACTUALLY CALLED THE POLICE. THE BUSINESS OWNER DID EVENTUALLY SHOW UP. VERY VERY POOR BAD EXPERIENCE AFTER OTHER U HAUL ISSUSE BEFORE THAT! PLEASE REMOVE THAT DROP OFF DESTINATION FROM YOUR LIST!!!!!
Ifrael aWonderful location for drop-off! Thank you very much.
Barbara MMore selections.
Kenneth AHave Office personnel available, close contract immediately - waited 2 days to check in, was initially charged late fees, Mobile app not working in rural area
Jeffrey SArduous process for pickup without personal on site.
Jessica ZCharge way too much for mileage!!
Alfredo DThey explained how I was to use the trailer, checked the lights, had the paperwork ready. I've never had a rental go faster and the service couldn't be any more accommodating with both pick up and drop off.
ROBERT LThe woman who helped me was very friendly and made sure i had no questions unanswered.
jason wDropped off after hours so parked in lot next to trucks with more than half a tank and I picked it up with half a tank
JANET KVery friendly!
Kimberly JExplain how the car tow dollies wheel staps are to work. Took a long time to figure them out thank you Rick B.
rick bnothing
Greg MThe U-Haul map is wrong. on their web site. I chose the Westville site for pick- up, and the website suggested another location. I drove to the office for excellent service. She made sure that the size was correct for my needs. She walked me to the unit, making sure all was ready,and she explained details. Great service.
marlyn rgenie was a life saver
Kathy DWas very helpful
Myron KNo issues at all
Peter MThis location at Smith Fence in Westville is AWESOME! They made sure that renting a trailer was simple and easy. Why own one when Uhaul keeps them ready to go for pocket change.
William MThe clerk was very helpful and friendly.
MICHAEL HThis was a good experience and I would do business with them if I need to in the future.
Excellent experience! Thank you
Jonathan Mdo not charge mileage! We only went to town to pick up a new bed & back home & it was $30, on top of the rental chage of $20, & the insurance of $14. Why wouldn't our vehicle insurance cover it if there was an issue? Don't recall paying for all these extras in the past.
Carl LWe dropped the UHaul off after-hours on a Saturday. The problem was that there wasn't a clearly marked DropBox for an after-hours Key Drop-Off. When we called the UHaul customer service center, the helpful customer service rep found that their computer system stated that the next available time to drop off the keys was the next day (Sunday) between 11-1 pm. However, when we called at 11:15 AM the following morning, to confirmed that they were open, we found that they were closed. So we had to make another special trip to drop the keys off on a Monday. Other than this issue, our experience with UHaul was good.
Shailee PVery confident and was convenient to my storage facility.
Robert HDelightful people. Very helpful.
Debra RWasn't open to drop trailer due to security gate. Need to have a way to get ahold of business owner or emplyees when not open on Sundays. Owner did see me when he drove by and stopped to help.
James MThey were fast and the item was waiting for me when I arrived.
David Sall good
Ralph LUhaul had me return the trailer 12 miles outside of my home when it could have been blocks away.
Vernon BTheir online system did not work and they had to call in the reservation after i had already made it earlier that day. N took about 20 extra min
brett o