Customer Reviews for Smokers Paradise of Swartz

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Smokers Paradise of Swartz

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Candace L. on

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Customer did not leave a comment.

priscilla o. on

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Customer did not leave a comment.

robert r. on

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Don't sell people with broken gas caps and no as he said there was a quarter of a tank there was only an eighth

TYLER J. on

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I dropped this trailer off the same day. Here we are a month later and I’m getting threatening mail, calls, and emails saying that I’m being charged the price of the trailer and reported for theft - all because the person at the drop off location never checked my trailer in.. after I went in and talked to him and made sure he knew I was leaving it and got the ok from him. I should file suit against uhaul and involved parties at this drop off location for emotional damages and distress, as I have been harassed for payment for a trailer that I do not have. And it was over $100 for a pull behind trailer that was only used 3 hours to move a lawnmower. ridiculous. I will never use uhaul again. This has been the absolute worst situation.

queshia b. on

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Inform people that even on a one way, you will be charged extra miles.

Jennifer D. on

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The location was fine BUT: 1) I reserved a p/u truck but when I went to pick it up, they didn't have a pickup. The only truck available was a 15 ft. box truck, which was very inconvenient considering our driveway, yard, and weather conditions. 2) the trucks gas tank was on empty when I picked it up. Therefore I brought it back with 1/8 of a tank of gas (more than when I picked it up). We were going to be charged $21 to bring it to 1/4 of a tank so I had to go put gas into it. That was unfair that I had to spend more money on gas that I didn't get the use of. Noone told me about the rule concerning the 1/4 of a tank. 3) we were charged a $15 fee for the use of furniture pads. We did not use furniture pads. In fact, we didnt move any furniture, only boxes. 4) I extended my reservation by one day and was told by a chat representative on your website that that there would be a $38.59 flat charge. Instead we were charged $19.95 plus mileage. I won't be renting from uhaul again anytime soon. Thank you.

Susan S. on

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Customer did not leave a comment.

Rick H. on

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The personnel at this location were very friendly and very polite. However seemed a bit disorganized. They had difficulty getting the key out of the lock box. Disclosed was the fact that the truck had a patch on one of the corners which might result in water damage to our contents should it rain. It was the only truck from which to choose. It was raining a lot, but luckily we had no leaks. Was also surprised that the truck was not gassed but don’t know if that is typical. Again the personnel were very nice. Just not very efficient.

sharon j. on

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Deborah M. on

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Took a while to get truck when arrived at location due to attended having to assist other customers... Finially got through with Rental process printer wasn’t working so couldn’t get print out of contract... Got keys go out to check miles and gas level truck has 3 miles to empty .... No gas in truck and dirty inside.... How can this location improve treat all customer the same? When I return the truck attended made sure to come out ... Should have done the same with Previous customer ....

riley e. on

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