Berry good service
Floyd F
Customer Reviews for Smokey's Enterprise LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was incredibly helpful and friendly!
Kathryn DMr. Smokey is a very nice, helpful man!
Brian LI rented a truck from a location that was closest to my home and Uhaul moved the location twice before I picked up my truck. When I picked up my truck, the milage and gas level were both wrong on the app so I had to call in. The first representative was very nice and helpful. However, the back of the truck was clean but smelled like cat urine. Then on returning the truck, the app would not work again. It was tring to say I ttraveled 810 miles instead of 29. I again had to call in. This representative was also very helpful.
Ronald WAlready responded on another email for pickup.
Donald LDid not have and could not locate the moving dolly that I had reserved. I took the small dolly based on them agreeing to add a day to the term going from four days to five. Rather than doing the extension on the trailer and the dolly he only extended the dolly. I was subjected to additional days charge on trailer at drop off point. Thank goodness Teresa there straightened this out.
Donald LWe went to 3 different locations before I found this gem. They were the it ones in town to hang the size I needed and customer service was great.
Kristyn AExcellent.everything great 👍
Osmin VIf you could make the backup camera stay on all the time it would assist greatly with driving as the rear view mirror is useless.
Lorene SThe facility wasn’t in very good condition. The Gentleman that took care of us was great!
Kevin WSame service
James HReservation had a “no equipment assigned” error, so it was necessary to call for customer assistance. Spoke with two different people in customer service, and they were incredibly helpful and effective.
Don LRemodel office
G FLoved my experience in its entirety. Great customer service, renter traded out the initial vehicle when he realized that it has an issue. Overall great experience, vehicle was updated, very clean and well kept.
TAMMARA CI have no problem with the drop-off location, the attendant there was friendly and very helpful. However, U-Haul's web site and reservation system are a disaster; they were very confusing and error-prone for both me and the attendant.
Gerald KThe customer service is amazing and very professional.
Bruce WDidn't see any need for improvement. Everything and everyone was 5 star rated
mia bSmooth experience with no issues.
Blaine HSystems for checking in equipment need to be modernized/updated.
Thomas TExcellent Customer Service, Friendly and Professional Staff. Also, convenient hours and location as well as reliable & dependable equipment.
rignia mEvery time I use this location it’s always a problem for them to refund my deposit and I have to call customer service. This is the worst location on Tallahassee Florida
LAKYSHA BOutstanding customer service
Floyd FNothing. Mr Floyd and his wife was very fast and friendly.
Lisa MLocal staff were ery friendly, and accommodating and helpful with drop-off.
Brian DDidn’t allow me to come in but had me call and speak to them at pick up. Bizarre. No one there at drop off during business hours.
Heather FNothing everything was good.
Jason GThis same thing happened in Springdale, Arkansas with the beginning of our trip - when I reserve a truck online, I seem to be sent to the most random locations, rather than larger, more efficient locations with more availability and people on duty who work there in the office daily. Most of my experience has been good overall, but I'm done reserving a truck online because I don't trust where I will be sent to pick up and/or return a truck. I will say that the gentleman who helped me at Smokey's did rectify the incorrect billing quickly and professionally.
Ellen RNothing. All went well
Laurie RAlways a pleasure renting from Smokeys
douglas wAlways great and pleasant to rent from this location
KENNITH CFast service, Good Customer Service, Owner is Great!!
Kareem MLet us come in
Brenda RWe were not informed that our reservation had been moved. Very disappointed with this rental.
Steven NWorst experience I had with a Uhaul rental. Rude, non-responsive, and he charged me twice for a single van and refused to answer my calls.
behshad mEasy as pie and I was end and out ! Thanks !!!!
alhph mI was not informed until i got to location that id have to download google chrome, fill out paperwork, then activate liason services. I was an hour late getting to my move because of all the delays? Requiterments. Thank goodness they finally allowed a manual overide to get me out of the parking lot.. got Maui many emails from uhaul mostly advertizements.
John HThe mobile check out system was really bad. It took me almost an hour to check the truck out, in the dark and cold. I was confirmed for one location but had to pick it up at another location which was inconvenient. Communication at the location was poor and I was overcharged for the rental. It was a very frustrating experience.
Debra RExcellent customer service.
MARK HUHaul made me run around all over town to find a place that would take the rental trailer. I went to 3 different sites, spending $$ on gas, 3 hours of my time, etc and was told there was nothing they could do but would triple charge if i was to drop it at one of the locations that they initially told me I could drop it. I am owed compensation!!!
Sean RI rather not comment because it was unpleasant when I got there for the rental but taking it back was ok just bad experience overall
Cynthia rClose the location down
Terrence CNo personnel at this location. Door was locked. Big dog barking inside. Phone number on door. No answer. When person did show up we had to go through the registration process THREE times. It took over an hour. I am not comfortable taking pics of our drivers license on someone's personal phone!. Had to rent an appliance dolly because they didn't have the dolly we reserved.
kenneth sExcellent customer service
Floyd Fnone
Lorenzo GThis is a somewhat small facility be carefully of sending large (long) vehicles to this location if the are picking up additional trailers or car carriers.
ralph gNothing, everything was great.
Stevie TStaff was nice, but the trailer was awful! We had to replace both tires before we could even begin our trip. One had a nail in it (been there a long time) and the other tire had tread issues. U-Haul roadside service though was wonderful. Sent Westside Tire at midnight to change and replace tires.
Debra G4 good
Wade BPromise delivered! I am a return renter at this location. Highly recommended.
Traki TThe place is in a great, accessible location. It has a useable 'drive-around for entry and exiting [if they leave it unblocked]. The contact number left was manned, and a reasonable time for her return was met. The explanation and offer to just leave the equipment for subsequent email confirmation of its return was clear and successful [I just prefer face-to-face, for the assurance that my equipment return will be properly credited and acknowledged- but that's my personal quirk]. The site is really quaint, fruit-bearing pecan tree and all, and could be much more inviting with a moderate investment of time in some minor maintenance of the 'grass' and re-arrangement of the other, non-U-Haul equipment on site. Thank you, Smokey's!
Gregory BGood Service.
Thad F