Customer Reviews for Smoky Mountain Mercantile

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Smoky Mountain Mercantile

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Joseph M. on

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kristin L. on

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dennis R. on

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CRUISE CONTROL NOT FUNCTIONAL.

shyanda B. on

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Paul B. on

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Very helpful, thorough in explaining the process, and courteous to my needs. Came through in a remote location in my time of need. Absolutely incredible customer service.

Jim S. on

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Arlene K. on

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ralph W. on

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Very helpful and frendly

coy H. on

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Ronnie C. on

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No issues

Harry O. on

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The people where great. Very nice and friendly made the moving experience a little less stressful.

Fred T. on

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Great place to rent from for all your U-Haul needs. Very friendly and professional service.

william P. on

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Kyle and art were super friendly and very professional. Great experience

addiel C. on

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Great customer service very nice and willing to help. Deff. Rent from this place again

tom D. on

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It would be nice if the trailers had more tie down hooks higher up on the walls.

Fred T. on

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I rent trailers at this location several times a month and I highly recommend Smoky Mountain Mercantile to everyone needing to rent a U-Haul. The owners are friendly and service is excellent.

david H. on

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Site Manager very nice and helpful

Gary B. on

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Greg G. on

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pam W. on

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Very satisfied

jessica W. on

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acoya L. on

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The truck desperately needs breaks. It sounds as if they were metal on metal. It was clean and the people at the rental location were very nice and helpful.

tammy B. on

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Very nice people that rented it out

Leo S. on

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The owners are the best people ever. Very quick getting us into the Uhaul and explained all costs with perfection.

Robert T. on

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mike B. on

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dwight L. on

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robert B. on

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kevin P. on

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Kyle and her team are always willing to get things done and have uhual ready when needed Thanks

Preston P. on

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richard S. on

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Rented a tow dolly the ratchets where nearly unusable due to lack of preventive maintenance and sitting in wet weather. This could be a huge problem for anyone that is not mechanical and needs to be addressed.

lee L. on

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2nd time I have rented from them. Very helpful and friendly

Samantha A. on

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Customer did not leave a comment.