Very polite and professional
Roger McCarty
Customer Reviews for ACI Investment Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Every thing was in order!! Diane was amazing and very thorough and helpful!!!
Debbie ThompsonDo not offer them movers to help them, and telling the customer to do not give out ur payment code to them until the job is finished and u were satisfied with their work. The 130.00 was taken from my account the same day I was told about the movers, which I canceled their service, due to the movers wanted more money.
SHIRLEY CARROLLExcellent drop off experience
Sheli KoontzSeamless visit. Thank you.
Ben StevensSuch a easy experience and a wonderful staff! From the reservation to the Pick up and return! This will be my go to U-haul provider, always!
Elizabeth WeirNothing; the woman who checked me out was fabulous; very nice, friendly, and professional. They say first impressions go a long way; my first impression was that this is a great place. I would rent from there again if I need to.
Thomas SanbornSales associate was very nice and helpful.
Jeffery LewisI was returning the truck and had gone through 90% of the steps to do it on my mobile device when a member of the staff showed up asking me for the key and said it'd be "faster" if she checked me back in. I told her she could proceed. She noticed I was waiting around and told me I could go. I told her I wanted confirmation that the truck had been acceptable upon return (from cleanliness and fuel perspective) and she seemed bothered by this? I would not return to this location or recommend it, simply due to the personnel's attitude/demeanor.
Sean CraftAppreciate the great customer service.
Andrea ShawBest location we have used out of 10+ rentals while moving. Very helpful and friendly stalk. Easy drop off process and large parking lot for space dealing with a large truck! Are using them exclusively now!,
Mary Ellen LannomAwesome drop off location!! They make it so easy to drop off!! They have a large parking lot so easy to drop off larger trucks! Staff are really nice and very helpful!! Our favorite go to location!,
Patricia YoungquistNa
Larry WilhiteOnly possible thing is to have a dolly available.
BONNIE PETTYVery nice lady.
thomas townsendQuick and simple drop off process. Very convenient location for us. Staff made it easy. Prompt receipts for return. Plenty of space for dropping off larger trucks.
Patricia YoungquistLocation was very easy to get to with a 26’ truck. Staff was very competent and made the process simple. Quick and easy!! No issues like we had with returns at another place!
Patricia YoungquistOutstanding customer services very happy with this business will use again if needed.
Peter BerteEverything was perfect
Jeffrey Yogi Stephensgreat service and good value moving experience.
Jay TuckerGreat experience. Truck was spotless and ran great! Would highly recommended!
Carolyn JonesTalked with Jasmine on the phone for drop off assistance and she was extremely helpful.
Thomas ThetfordPaid for 50 miles. Did the math and we drove about 70. They charged us for 61 additional miles. When I called about it, although the woman was polite, they still sent me on a wild goose chase with another phone number instead of fixing the problem themselves. So in conclusion, they took money from me.
Ryan HollisEverything was handled quickly and efficiently.
Allan ArnetteWhen I made the reservation I stupidly assumed I would pickup the truck and trailer in the same location...quite a suprise to not know that I would have to go to a different location to get the trailer. When I picked up the truck, I was told I did not have a specific drop off location, just a city. I was told I should call when I got in to Clarksville to arrange the drop off location. When I called to 800 number to let them know where I wanted to drop off the truck, they told me I could not drop it there. U Haul is not customer service oriented on the corporate side. Most retail locations are great, but customer service seems lost on the corporate employees.
Brad SutekIt was our first time renting from this company and location and we couldn’t have asked for quicker, more efficient service! The lady working the front desk was kind and informative. We give this place a 100 across the board, and would highly recommend it.
Sherry JennetteManagement very helpful and understanding.
john jasmerNothing. Super friendly and helpful with moving needs.
amber lewisThe representative was very helpful and welcoming… This is the second time I have rented a vehicle from this location…. Great Service….
Hugo JacksonThe whole experience was perfect! Can’t get much better!
Bradley WallaceCleanest U-Haul truck ever! Great service! Would HIGHLY recommend!
Carolyn JonesVery smooth and easy experience!
Steve EstepI rent from this location weekly. I really wish it would save all my information so I don't have to redo it every time. Besides that, the two employees I deal with are great! So helpful and very friendly. They really make the process as easy as possible for me.
Brandon SmithThere is no need for improvement, the service is very good and fast.
Jerry TaylorEasy pick up and drop off.
Daniel PlascenciaWas surprised they had the uhaul available at the last minute. Uhaul was very clean and drove great!! Lady was really nice too!!!
Taijarae MillerThe lady that took care of me was very nice and went thru the process of everything very thorough
Eric JohnstonWas double charged.. lady put on insurance without asking, and I reserve saying without insurance.. lady reversed the payment $673 and charged me all over again for $610, was over drawn in my back account… had to ask family and friends for help on fuel and food, due to u-haul double charged, takes 3 days for a reversal to come back to bank account…!
Robert Tillison JrGreat customer service from Jasmine.
Candice AustinPerson at counter was absolutely wonderful kind and professional!!!
Crystal PapkeNothing to improve at this location. They are great! You need to improve your website and make it easier for routine customers. The 24/7 share thing doesn't work for us. Having to do the license thing and payment thing everytime is a hassle, especially when your website crashes or freezes. That's why this location is so good. The employees there are very patient and helpful.
Brandon SmithFast and friendly customer service!
kimberly barnettrental went great management was great
BOB BENOITExcellent! 👍🏽
NYDIA DAVILAThis is more a review of corporate policy than location. The equipment was fine. Apparently I chose a different return facility than the storage location and the storage location wouldn't accept the return without a large fee, but whatever. The biggest complaint that is so dumb is me returning the truck TWO DAYS EARLY and not getting any money back. Sure, it's in the contract, but that is dumb and unethical. I use it two days, but pay for 4. Unethical.
Joseph LarrewI have dealt with 3 different associates the 3 times that I have rented a truck, everyone of them were professional yet personable and I received excellent customer service and the product (trucks) were in great shape as well. Thank you all for the goid experience, because it is rare in this era.
melissa warfieldGreat experience!!!
DAVID KRAUSEThe lady in charge was wonderful. She went over and above to help us when we picked up the truck. It was raining very hard, and she met us with an umbrella. She was so pleasant and very helpful. She was a great representative of U-Haul
Jane Micol