Customer Reviews for Solo Storage Howard St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Solo Storage Howard St

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James W. on

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Craig W. on

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Martin B. on

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Very great customer service she was friendly and very helpful I will definitely recommend using this location again to anybody. I

Taras W. on

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The U-Haul rep was very helpful and courteous.

Nathan W. on

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The tow dolly i rented was not maintained at all.Drivers side Fender was loose & passenger side ratchet hardly tighten down. But people were nice.

JIM L. on

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Bruce M. on

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Vanessa is a huge asset to your company

Michael S. on

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The clerk was quite rude.

Verlin C. on

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Eugene V. on

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steve p. on

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Curt N. on

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Very easy for drop off. THANK YOU... all around great experience.

Verlin C. on

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Peter B. on

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Very friendly and knowlegable on equipment.

al p. on

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randy a. on

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Melissa T. on

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STEPHANIE W. on

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Everything is fine even the receptionist was great.

Kristen U. on

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Very helpful staff. All the conditions and instructions were explained very clearly. They even had the truck all warmed up for us!

Mary Beth k. on

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Your lady that runs the Howard Street is phenomenal. Excellent customer service. Knowledge and understanding of what we needed. Very friendly and pleasant to deal with. We will be using this location again when we need u-hauls.

David A. on

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eric o. on

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Even in a snow storm, the crew came through with quality service

Laura B. on

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Richard J. on

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JOSEPH M. on

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Erinn P. on

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The self check-in system has some glitches. I was unable to input my username and therefore could not login on my phone. The store I was at was closed at this time. A friend was able to login on his phone, but could not complete the check-in procedure either due to outrageous memory requirements. After speaking with 3 people I had to get a truck at another store. After moving, I refueled and dropped off the truck. THEN I checked my receipt and saw a $15.60 fuel charge. UNACCEPTABLE. Not only was extremely unconvinced, as were the people who took their free time to help me. I was also lied to on the phone, and charged with bogus refueling fees. The refueling fees need to be removed immediately.

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Very friendly and knowledgeable, answered all my questions.

tammy s. on

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everything was great ..If wanting to improve anything ..Probably throw in a Dolly with the rental of tha U haul !!!

Brandy M. on

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Vanessa is Great!!

Robert P. on

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Receptionist was very nice and accommodating

Rebecca K. on

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The Uhaul truck was in good condition and I was charged as expected. No complaints there. However, the girl that runs this Uhaul center is very standoffish and uninformative. Kind of ruined the experience.

Debroah D. on

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Have more trucks on hand. Wanted a larger truck or trailer. None were available. PUT CD PLAYERS IN YOUR TRUCKS. PEOPLE DRIVING HOURS AND DAYS WANT TO LISTEN TO AUDIO BOOKS.!

carl b. on

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ALEX S. on

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Staff was extremely friendly and helpful. The trailer was in great shape and towed flawlessly. I will definitely be back for any future rentals!

David L. on

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No problems, it was all good! Thanks.

Paul M. on

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Went to pick up location in Emmett MI at the right pick up time. Was told we don't have a truck for you. Was told to drive 20 miles away to pick one up but I only had 15 minutes to get there before they closed. When I arrived they also didn't have the right sized truck and I had to take the 26 ft truck which used a ton more fuel to run. Never got an concession for fuel usage or extra miles in final price. Lady at Port Huron was kind, helpful and quick. The guy at Emmet MI was the complete opposite.

Verlin C. on

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Felicia P. on

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The girl who waited on me was awesome!!!

Ron S. on

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Sorry can't remember the girl's name that rented the truck but I would use this location again because of her. She was so wonderful to help us. Thankyou very much !

Ken W. on

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Part way through the trip I noticed the tire tie down bar was loose, someone had installed the wrong style of bolt .

Craig B. on

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very good customer service!

CHERYL L. on

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Sara J. on

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The price at the pick up site was no where near what was stated on line. The lady was rude and unprofessional,when you work with the public you should have a good attitude or choose a different profession. I will not be renting from them again or recommending this place to anyone. I will be going back to the u haul in Marysville MI 48040 they are polit, and professional.

Brandon M. on

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Not your fault, but I could not checkout with the app. I ended up having to just return my key to the key box because it wouldnt let me take pictures of the "cleanliness" of the truck, yet wouldnt let me move on without doing so.

Jacob D. on

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William H. on

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I picked it up with 3/4 tank dropped it off with just under full tank picked it up clean dropped it off cleaner. Was told it smelled like marijuana when no one on my family has ever touched the stuff. Was charged the cleaning fee regardless of it bein detailed. Rather dissatisfied with this location.

KRISTE C. on

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Explain more clearly when to return and how in order not to get charged for another day.

Austin B. on

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Jim V. on

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super friendly and helpful staff

Verlin C. on

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Raymond W. on

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Vanessa, the contact person was extremely courteous and helpful.

Julie K. on

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Cory C. on

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Very good experience!

Paul B. on

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The lady at the counter really knew her Job. She was very pleasant and efficient. The open traIlwer worked super over the 700 mi trip.

john d. on

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Vanessa is awesome!

DEMETRIUS J. on

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The prices to rent the U-Haul are too expensive charging per mile and the rental fee is too expensive especially when a family is trying to move their household

William B. on

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Truck was clean and in good shape. The lady who helped me when I picked the truck up was pleasant and efficient. Unfortunately, she was having computer issues that caused myself and a few others to wait about 15 minutes. I would definitely rent here again.

Jeff H. on

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Daniel K. on

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I am VERY unhappy that I was FORCED to pay $11/day in insurance for the van I rented, when I specifically declined the insurance when I reserved online. The store said that unless I produced a copy of my auto policy, I had to buy the insurance. My auto policy does not cover rentals, but the credit card I used DOES!! This $22 should be refunded to me ASAP!

Verlin C. on

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mark k. on

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nothing

Verlin C. on

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Michelle B. on

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nancy n. on

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Chris P. on

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The woman that took care of me was absolutely amazing, I don't remember her name unfortunately but she in and of herself made the experience outstanding in every way imaginable. I wish I had her and 100 more just like her on my payroll. You can't ask for a better customer service professional than that! Kudos hope you pay her well or I might offer her a job!

Mark B. on

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I was very pleased overall.

JAMES N. on

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HAROLD T. on

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Verlin C. on

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KEN H. on

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Easy parking of the 26' truck was great. Had an issue with the expected drop-off location but the staff took complete care of it for me. Very helpful and nice location.

Rob M. on

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As long as Stephanie and Vannesa are helping your customers, don't change anything. They are great at their job. They were both a big help. Thank you ladies!

Verlin C. on

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MATTHEW A. on

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Verlin C. on

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Great experience as always!!!

Thomas C. on

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nancy c. on

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WAH C. on

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christopher d. on

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When i called the call center and requested the cargo van which was advertised for 19.99$ I was given that price. Then when I went to go pick it up at the store I was charged 40 dollars because the vehicle was "leased" even though it said clearly on the side of the van "rent me for 19.99" from now on I'm going to make sure that the price advertised is the price I get.

teddy A. on

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The lady was very helpful and pleasant. I would recommend other to visit this location. The information she gave regarding EZ Pass was incorrect. Fortunately I called EZ Pass before traveling and received the correct information.

William W. on

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David D. on

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Miguel B. on

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mark M. on

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Very friendly service!

Athena H. on

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Staff was very nice and helpful

Verlin C. on

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PANG H. on

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Love the front desk ladies! They rock at their work and they're super friendly. Price is great as well.

Vicky M. on

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Verlin C. on

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Christopher B. on

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Lady up front was awesome and very helpful!

BRUSWISCK C. on

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HEIDI M. on

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Super nice attendant!

PATRICIA G. on

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Verlin C. on

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Robert B. on

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This place is amazing. An the staff are top notch professional but total people person.

Julie A. on

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They were wonderful, helpful and supportive. Thank you for making my moving experience smooth and convenient.

Desiree C. on

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Scott B. on

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Another great rental, clean, excellent front desk manager.

JONATHON S. on

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vicki s. on

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Eric O. on

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Excellent service, even helped lift the trailer onto the hitch.

Harold N. on

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Service was excellent and I was greeted with a smile.

Kelly w on

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lady was very nice and helpful place was very secure and clean

inspireing s on

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The woman was very helpful.the storage place was very clean and well maintained. I would definitely recommend this storage place to others.

Gillian B on

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Super clean facility, managed by a very capable, positive, and organized proprietor, who was helpful and efficient.

David W on

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The process was easy and quick to setup.

Robb A on

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The owner/rep was very nice and tried to find another storage unit place that was what we really needed. Instead of just selling us what was available. We are appreciated that.

Paige R on

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Good service. Nice employees.

kimberlee m on

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Reservation was lost and when I called to inquire I was transferred to 3 different people and left on hold for very long amounts of time

Henry S on

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Will consider renting here should the need arise in the future.