Customer Reviews for Solo Storage Howard St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Solo Storage Howard St

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

BRANDIE S. on

Rating:

Customer did not leave a comment.

Denise B. on

Rating:

Customer did not leave a comment.

Rob A. on

Rating:

When I made the reservation for the truck I gave my credit card #. When I sent my worker to pick up the truck they would not give him the truck because they needed the credit card. They can take it over the phone for the reservation but not when you are there to take the rental???

Raymond G. on

Rating:

Customer did not leave a comment.

Jason Z. on

Rating:

Great staff. Very helpful and able to answer all my questions.

LuAnn B. on

Rating:

I would recommend this location because the woman who was working there was very pleasant and helpful. But because your mobile return app was not working properly when I returned my rental, i was charged $20. Which made my checking account overdrawn! I am NOT a happy renter. Then when I called the number provided, I was transferred to several different people who claimed they were not the correct "department " . When I finally got the correct department, they could only submit a claim to get my money returned. Hopefully I never have to rent from uhaul again. It was a horrible experience!

John R. on

Rating:

Staff was friendly, knowledgeable, quick and helpful. Over all a great experience.

Amy W. on

Rating:

Store was closed in the middle of a day when I tried to pick up vehicle. Had to wait an hour for someone to return

Kimberly P. on

Rating:

Customer did not leave a comment.

Matthew E. on

Rating:

Customer did not leave a comment.

Jeff C. on

Rating:

Customer did not leave a comment.

LYLE W. on

Rating:

Good job

Darren Z. on

Rating:

Sorry I never end up getting the storage unit but the price and size was good.

Selena S. on

Rating:

Customer did not leave a comment.

Shannon C. on

Rating:

I paid $392 for 11 hours of use for a ten foot truck. I think the cost is very excessive. There should be a day/ mileage included plan. That is what I had last time. I will not be using uhaul again.

john l. on

Rating:

Customer did not leave a comment.

Jason L. on

Rating:

Customer did not leave a comment.

Julius T. on

Rating:

Customer did not leave a comment.

marleene b. on

Rating:

Keep on smiling. You're great. :)

Kim S. on

Rating:

Customer did not leave a comment.

david d. on

Rating:

Read the previous notes. I'm not going through it again.

John M. on

Rating:

Customer did not leave a comment.

Sal V. on

Rating:

Change program I will never rent again from u haul!!!! Corporate team is NOT customer friendly very uphappy with your team. What a very disappointing group. Sorry but I've been in customer service my entire life, never seen or have been treated like I was.

CHRIS M. on

Rating:

Customer did not leave a comment.

Britt B. on

Rating:

Customer did not leave a comment.

Timothy T. on

Rating:

Customer did not leave a comment.

THERESA C. on

Rating:

It is nice.

Wayne T. on

Rating:

it was so easy to rent the trailer from this uhaul location and the person at the counter was super nice. thank you.

keith p. on

Rating:

Still waiting for a refund on the dolly i never took. Otherwise great.

Dennis Y. on

Rating:

Customer did not leave a comment.

Don M. on

Rating:

It was easily located and the young lady was very helpful from the beginning thru the whole ordeal

Tammy T. on

Rating:

The lady that was there on Friday night went above and beyond! I pulled in as she was in her vehicle to go home and she went back in so I could pick up the keys instead of using the online feature. She was very friendly, professional and kind!!!

Michael G. on

Rating:

Customer did not leave a comment.

Helen S. on

Rating:

Customer did not leave a comment.

Lynne B. on

Rating:

Customer did not leave a comment.

Martha R. on

Rating:

Customer did not leave a comment.

JOE R. on

Rating:

Backwards way of doing paperwork

WALTER J. on

Rating:

Nice facility very secure and clean

MORGAN Y. on

Rating:

Very helpful, clean and in a good location. One of the big doors is broken but it was just a little inconvenient.

BRENDA K. on

Rating:

Had the unit for over a year. When I didn't lock the unit up correctly they called me the day I had opened it. Always gave good advice and recommendations.

ROBERT G. on

Rating:

Service was excellent and I was greeted with a smile.

GILLIAN B. on

Rating:

Super clean facility, managed by a very capable, positive, and organized proprietor, who was helpful and efficient.