Customer Reviews for Solo Storage Howard St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Solo Storage Howard St

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NANCY M. on

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It was all good.

CHARLES R. on

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Vanessa Nichols provided excellent customer service, was friendly, and helpful. Will look to this location for all my future Uhaul needs.

Niki T. on

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Niki T. on

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Sandra Z. on

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1st time customer and We were Very Impressed! Thank You!

Shane J. on

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Jerry C. on

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Wolf V. on

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NANCY M. on

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It was all excellent.

Mario M. on

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When returning vehicle we should not have to wait for them to go outside. Drive the truck back to the front of the store, wipe it down and place the 'rent me' sign back on the window. I understand the inspection and fuel check but not the rest. This should be done when there is no customer.

Kenneth D. on

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You can’t improve anything at this rental place. Everything went nice and orderly everything was clean, professional, polite, and knowledgeable.

Mark V. on

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Jennifer P. on

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Very helpful, referred us to a Nearby location for a size that was more suitable for us. No hassle and very friendly. Thank you!

Kurt V. on

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Everything was as I expected; quick easy pickup, no hassle dropping and the young lady behind the counter was very proficient, professional and friendly. The rental experience was a good experience for me overall.

Kim L. on

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I dont know.

Lori J. on

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everything was great

Jason R. on

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I rented the UHaul with being told that it was going to be open till 5 on Sat. I was done at 3:50 and showed up to recieve the rest of my money back but they had left early and closed down until Monday. The truck i rented was very poor maintained. The brakes were bad and was definitely not easy to drive.

Beverly M. on

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Would have preferred to rent from U-Haul on Krafft rd since that was closer.

William S. on

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Stephanie M. on

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Joseph F. on

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I was lied to about being able to return the truck after hours, but on the designated day. I was charged an extra day even though I was sssured that that would not be the case. You have lost a future customer and one who will discourage friends and family to rent elsewhere.

Jeremy M. on

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Customer service was exceptional. Keep it going. Would definitely use this location again

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I did not want to be at the rear of the building with no CART available to utilize.

Amanda B. on

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paige l. on

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Jeanne V. on

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Jeanne V. on

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Vanessa was amazing to work with and even stayed a few minutes late to help us.

Vincent P. on

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The employee who took care of my reservation was very uninformed and couldn't be bothered not to be on Facebook.

Michael J. on

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Mark F. on

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Corshay C. on

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RHONDA M. on

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I was quoted $104. Called back and was quoted $114 and told rates change daily (!) Picked up truck and charged $127. Told me to call corporate. Tried that today & on hold for ten minutes. Sent email. No response.

Robert C. on

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HAROLD T. on

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doing fine.. the ford transit seems more driver friendly, comfortable than the dodges

TOM M. on

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The young lady wqas very helpfull and was willing to work with our situation.

Patricia P. on

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chris g. on

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Fill gas tanks to full

adam z. on

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Christina B. on

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Vanessa is WONDERFUL! I had to rearrange some things and she worked right along with me to get it done! I will always recommend her place for any and all moving needs! Shes the BEST!

David G. on

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MACDONALD D. on

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They are very friendly and helpful !

Benjamin P. on

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Bonnie H. on

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Kathleen J. on

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Don S. on

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Carla S. on

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Timothy E. on

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She went above and beyond.

Eric H. on

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Patrick G. on

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Customer service was great.

Brandy M. on

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Both ladies were very nice and informative!!

joe b. on

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Very pleasant experience overall.

jaime w. on

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James L. on

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Staff was very friendly, professional and fast

Carrie N. on

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First of all they didn't do any kind of inspection on it when I left then I returned after hours and they are trying to say I damaged it. That is bs.

Amanda M. on

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I didn't catch her name, but the employee who rented the trailer to me had exceptional customer service skills. Extremely friendly, warm,and welcoming. She made it a great experience.

Paul M. on

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Friendly and professional. Great experience.

Jessica K. on

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Quick and efficient service.

Haran S. on

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Laurelie W. on

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Robert R. on

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Terrible customer service by the lady, and she gave me the worst trailer in the lot to take cross-country. Horrible experience!

Faith M. on

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The person working was very rude and not friendly at all. She should not be working there.

Christopher P. on

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Bill B. on

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Mike A. on

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Wayne T. on

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James W. on

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Craig W. on

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Martin B. on

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Very great customer service she was friendly and very helpful I will definitely recommend using this location again to anybody. I

Taras W. on

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The U-Haul rep was very helpful and courteous.

Nathan W. on

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The tow dolly i rented was not maintained at all.Drivers side Fender was loose & passenger side ratchet hardly tighten down. But people were nice.

JIM L. on

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Bruce M. on

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Vanessa is a huge asset to your company

Michael S. on

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The clerk was quite rude.

Verlin C. on

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Eugene V. on

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steve p. on

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Curt N. on

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Very easy for drop off. THANK YOU... all around great experience.

Verlin C. on

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Peter B. on

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Very friendly and knowlegable on equipment.

al p. on

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randy a. on

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Melissa T. on

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STEPHANIE W. on

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Everything is fine even the receptionist was great.

Kristen U. on

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Very helpful staff. All the conditions and instructions were explained very clearly. They even had the truck all warmed up for us!

Mary Beth k. on

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Your lady that runs the Howard Street is phenomenal. Excellent customer service. Knowledge and understanding of what we needed. Very friendly and pleasant to deal with. We will be using this location again when we need u-hauls.

David A. on

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eric o. on

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Even in a snow storm, the crew came through with quality service

Laura B. on

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Richard J. on

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JOSEPH M. on

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Erinn P. on

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The self check-in system has some glitches. I was unable to input my username and therefore could not login on my phone. The store I was at was closed at this time. A friend was able to login on his phone, but could not complete the check-in procedure either due to outrageous memory requirements. After speaking with 3 people I had to get a truck at another store. After moving, I refueled and dropped off the truck. THEN I checked my receipt and saw a $15.60 fuel charge. UNACCEPTABLE. Not only was extremely unconvinced, as were the people who took their free time to help me. I was also lied to on the phone, and charged with bogus refueling fees. The refueling fees need to be removed immediately.

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Very friendly and knowledgeable, answered all my questions.

tammy s. on

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everything was great ..If wanting to improve anything ..Probably throw in a Dolly with the rental of tha U haul !!!

Brandy M. on

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Vanessa is Great!!

Robert P. on

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Receptionist was very nice and accommodating

Rebecca K. on

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The Uhaul truck was in good condition and I was charged as expected. No complaints there. However, the girl that runs this Uhaul center is very standoffish and uninformative. Kind of ruined the experience.

Debroah D. on

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Have more trucks on hand. Wanted a larger truck or trailer. None were available. PUT CD PLAYERS IN YOUR TRUCKS. PEOPLE DRIVING HOURS AND DAYS WANT TO LISTEN TO AUDIO BOOKS.!

carl b. on

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ALEX S. on

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Staff was extremely friendly and helpful. The trailer was in great shape and towed flawlessly. I will definitely be back for any future rentals!

David L. on

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No problems, it was all good! Thanks.

Paul M. on

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Went to pick up location in Emmett MI at the right pick up time. Was told we don't have a truck for you. Was told to drive 20 miles away to pick one up but I only had 15 minutes to get there before they closed. When I arrived they also didn't have the right sized truck and I had to take the 26 ft truck which used a ton more fuel to run. Never got an concession for fuel usage or extra miles in final price. Lady at Port Huron was kind, helpful and quick. The guy at Emmet MI was the complete opposite.

Verlin C. on

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Service was excellent and I was greeted with a smile.

Kelly w. on

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lady was very nice and helpful place was very secure and clean

inspireing s. on

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The woman was very helpful.the storage place was very clean and well maintained. I would definitely recommend this storage place to others.

Gillian B. on

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Super clean facility, managed by a very capable, positive, and organized proprietor, who was helpful and efficient.

David W. on

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The process was easy and quick to setup.

Robb A. on

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The owner/rep was very nice and tried to find another storage unit place that was what we really needed. Instead of just selling us what was available. We are appreciated that.

Paige R. on

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Good service. Nice employees.

kimberlee m. on

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Reservation was lost and when I called to inquire I was transferred to 3 different people and left on hold for very long amounts of time

Henry S. on

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Will consider renting here should the need arise in the future.