Customer Reviews for Solution Insurance Services
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Solution Insurance Services
Barbara M. on
I did a night online pick up and there was very poor lighting. also, the location of the truck parking was very far from the door. the return was more scary because I had to walk far in the dark creepy back alley to return the key.
Ruben P. on
i reserved this truck via mobile pick up and it was the biggest mission ever the key was not were it was suppose to be and the information details of where to pick up the truck/key was not correct/specific at all. I will not use this service again i rather go to a store and rent it directly with someone the mobile pick up is not a good option for customers.
Mauricio C. on
I have extra chargers that I’m having trouble with.
Octavio D. on
Everything fantastic.
Edgar V. on
The truck cabin was dirty. When we opened the cargo area, the dolly we had rented in our contract was missing. Since we picked the unit after hours we had to go next day at 8am to retrieve a dolly. The person who attended us, Pete, said he had no Uhaul dollies available Ana after a bit of debate, he reluctantly lent a Dollie they had for their store use. Later that day we had to call 800 Uhaul service to extend our reservation for 1 additional day. The experience with the 800 representative was excellent and had no issues at all. However, the next day when we returned the truck to the facility, the experience was far more worse than the first one. We returned the truck between 1:45 pm and 2:00pm, Pete didn’t want to check the truck return condition or close the contract. He made us take the dolly out of the truck and bring it to the store, park the truck in the designated area behind the shopping mall, and drop the box in the night depository. He said he would send us the receipt by email at the end of the day. What happened was that we received a bill for 3 days of use stating that the truck was delivered on Tuesday Dec 3 at 8:07 am, when instead it was dropped off Monday Dec 2 at around 2 pm. The miles ridden and gas consumption were correct but the amount of days were incorrect. After numerous attempts of reaching Pete, he assured us that it was an honest mistake. That he would credit my card for the 3rd day. As of today we’re still pending the credit back. We had to contact Uhaul directly and open a case because Pete is missing in action. As I final note, we were able to locate him but he referred us to his boss and said he could not do anything. Bottom line, stay out of this location for doing business. I have rented many times with Uhaul before and had no issues at all.
Benito V. on
Pete is awesome!
jaime E. on
Fast in and out.
isidro G. on
You deserve a better facility!!!!!
Barbara M. on
Excellent customer service!!!!!
LANE M. on
Young gentleman there Sunday morning was the best representative of any businesses I’ve been around
Pablo R. on
Send new equipment and dollies to this location.
Lindsay K. on
The guy working at the location was very nice, thorough and made sure everything happened without any issue at all.
Juan L. on
Truck was not inspected, horn was not working, electric panel not working and lights in tow were not working either, transmission slipping, gas tank cover detached and hanging beneath the truck. Trip delayed several hours due to these issues that road side assistance wasn’t able to fix.
michel C. on
The best location
Diana C. on
Great service, I would gladly recommend this Uhaul office.
CAROL Q. on
We used for 1 day and they charged us 2 days
jill H. on
The car was parked a quarter mile away and it was filthy. The tail light was not working and I got pulled over by the police for the tail light . When I called them to tell they said they had not checked the car before they gave it to me .
dudley R. on
Very easy and professional interaction.
tony N. on
The truck was showing a warning light. The location and the service at the site was very good.
Yairelys Z. on
All is súper good in this place
Frank L. on
It was a very simple process from start to finish, Javier was excellent, will definitely recommend and use this location again. Thank you....
Victor L. on
Truck was perfect, location was easy to find, staff was extremely helpful!
Mike M. on
Not only did I find the truck totally a mess in the back, but after driving just 4 miles for my entire rental period, this location charged me $11.25 for gasoline. I have photos of the dash prior to renting and then after and the gas gauge did not move. I tried am calling the location and after keeping me on hold for 15 minutes, they refused to pick up the phone each time I called after the first time. I will never recommend u-haul again not will I ever rent a u-haul truck again.
Daniel G. on
The truck had garbage inside.
Robert N. on
Keep doing exactly what you’re doing. The service girl was prompt, courteous, attentive and professional, both at pick up & return. More companies should provide this level of quality!
Jorge S. on
Very nice and friendly service!!!!
pete S. on
nice service
pete S. on
good people
pete S. on
great service
Mark C. on
I was given a drop off location that was not accepting the truck. I had to cLl uhaul customer service and drive an additional few miles and ended up paying excess mileage because of this.
pete S. on
great service enjoyed move.
Jaime S. on
Uhaul truck wasn't ready at 8:30 am as scheduled. I couldn't understand what employee was saying. very broken English.
JOSE D M. on
Directions were a bit sketchy
Yuri M. on
A very customer friendly location, makes your moving experience a good one....
Johnathan N. on
Everything was great except for the gas was not full as indicated by sales associate. Other than that everything was great. Thanks
harry K. on
The whole transaction was very easy.
Elizabeth M. on
Rude staff Had issue with truck locked 30 minutes after pick up and was treated like shit by the staff. Did t answer our calls hung up on us once and questioned whether we even rented truck from them, 40 minutes after pick up!! This location should have franchise revoked As a small business owner I would fire this staff on the spot Disgrace to UHaul!
KATIA A. on
N/A
Claudia G. on
They charge me $30 more than I was supposed to charge. They lied on the miles and gas. I returned the truck with gas and they put the miles more than I used. I have pictures
HERIBERTO B. on
Customer services very professional and explained terms clearly.
jaime E. on
Everything was fine. The truck was 19 miles new. Incredible.
brian M. on
Not a dame thing! Good job easy to pick up hassle free...
VICTOR LUIS P. on
What I did not like was that I spent a little time because the keys had been lost and they charged me another day
sandy G. on
El servicio excelente y los camiones nuevos