Customer Reviews for Solution Insurance Services
(U-Haul Neighborhood Dealer)

716 reviews

10855 SW 72nd St #7   Miami, FL 33173

(305) 553-4588

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 8 am - 1 pm
Special Operating Hours
  • 7/4/2022: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(305) 553-4588

10855 SW 72nd St #7
Miami, FL 33173

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 8 am - 1 pm
Special Operating Hours
  • 7/4/2022: 9:00 am - 1:00 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Pedro P. 
Rating:
5.0

Customer did not leave a comment.

Ernesto R. 
Rating:
5.0

Customer did not leave a comment.

Manuel Ubau M. 
Rating:
5.0

Thanks Ibis!! Nice customer service!!

SENIA M. 
Rating:
5.0

Very nice

rolando T. 
Rating:
3.0

Clean your vehicles and maintain them.

Joseph G. 
Rating:
5.0

Open early

Luis Z. 
Rating:
1.0

Customer did not leave a comment.

Freddy G. 
Rating:
5.0

Excellent!!!

Ana B. 
Rating:
5.0

Customer did not leave a comment.

Rafael P. 
Rating:
5.0

Customer did not leave a comment.

MARIA T. 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

The store location and staff is excellent. A+ to how friendly they are. The equipment however, come on guys. I feel like this falls more on Uhaul rather than Solutions Insurance Services. The trailer had 2 tires that were below 14 PSI and one of them was 4 PSI!! Had to pull off and pay for filling all tires to 55 PSI. Not cool.

CHRISTOPHOR P. 
Rating:
5.0

Everything was excellent

Eddy D. 
Rating:
3.0

Check the oil pressure! However, all of the personnel are very nice.

Stanley W. 
Rating:
5.0

Customer did not leave a comment.

Alan N. 
Rating:
5.0

Customer did not leave a comment.

Alexander V. 
Rating:
3.0

Not the best looking location but it is a shared office and it works. The person at the U-Haul desk was very nice and got me going right away. The truck was fine.

Christopher H. 
Rating:
5.0

Very good.

Rene M. 
Rating:
5.0

Nothing Great Service

Stephen D. 
Rating:
1.0

Not allow someone to make a reservation for a truck that is not available. For the customer service reps to do a better job accommodating a customer. This was the worse experience I have had with UHAUL and it will be the last. I have been a customer for several years and I have never seen a situation handled so poorly.

Andrew S. 
Rating:
2.0

The app is completely useless and 100% garbage. The second time I've had to use it and it's only gotten worse. I spent about 45 trying to check out the truck with the mobile app. The truck was clean but something is wrong with the engine or transmission. Makes more noise then a 700lb person with sleep apnea. I had to drive with a finger plugged into my left ear, the level of noise was deafening. The truck fights to get into the next gear. Takes awhile to get into higher gears, which kills your gas mileage. I had a nightmare returning the truck. I spent hours, overall almost 5, between calling customer service, being transfered to their 25hr customer service. Waiting for roadside because I was so out of it, loopy that when I finally did get someone to tell me how to return the truck since the app wouldn't work I forgot the key in the ignition and locked the door. I got the $16 safemover insurance that covers theft or truck or damage but not a locksmith... so I had to spend $100 bucks to get the keys out. Then this location fails to check the drop box for the key the next morning and then tries so nail me for a locksmith and an additional $300 in bogus erroneous charges. I will never use this location again. If I use uhaul again, I will do it during business hours and never use this app that must have been created and code written by Helen Keller

Michael R. 
Rating:
5.0

They should fix the broken tail light that has been broken since the last 3 times I rented the pick up. They should also the rear view camera which is not working.

MANUEL F. 
Rating:
4.0

Customer did not leave a comment.

Joseph R. 
Rating:
1.0

The truck had damage , dirty and extremely hard to find in a very very dark place that you do not have any safety

VAISSEL A. 
Rating:
1.0

Extremely slow service. Staff late to arrive resulting in delayed rental adding time and stress to an already busy day. Windshield gasket was barely hanging on and unless closed in door it flapped around in the wind which was really unsafe. Staff didn't care and I was staying local and late so I survived. In back of truck at start of rental were 2 pallets, cardboard and bunch of plastic wrap. Had to take more time to properly dispose of trash. Really poor experience all around

Brett W. 
Rating:
1.0

Arrived to a makeshift office storefront and was told my truck wasn't there - after a couple minutes it was found. The truck provided to me was very old and with a quarter tank of gas, so I immediately took it to the gas station where it wouldn't turn on after attempting to fuel. I don't recommend this location at all.

natalie K. 
Rating:
5.0

No issues

Frank A. 
Rating:
5.0

Customer did not leave a comment.

ricardo P. 
Rating:
3.0

Customer did not leave a comment.

ANTONIO B. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

JUAN N. 
Rating:
5.0

Very happy with their service. Great customer service.

LUISA B. 
Rating:
5.0

Very accommodating and helpful.

LUISA B. 
Rating:
5.0

They are always very helpful. I will keep renting from this location. Thank you!

LUISA B. 
Rating:
5.0

Customer did not leave a comment.

JAVIER C. 
Rating:
5.0

More equipment.

ALICIA G. 
Rating:
5.0

No improvement needed, the customer service was excellent and I was very happy with the whole experience. Thank you.

RONALD J. 
Rating:
5.0

Our experience was a pleasant one.The representative explained the process well and was very pleasant. I wish the uhaul signs were visible from the street.We drive around for a bit

GERMAN C. 
Rating:
5.0

Customer did not leave a comment.

ZOHAILA P. 
Rating:
1.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Gracias por su servicio y su profesionalismo, bendiciones.

Silvano P. 
Rating:
5.0

Customer did not leave a comment.

Tahily B. 
Rating:
5.0

They are awesome, very accommodating and helpful. Will not go anywhere else to rent a truck!

LUISA B. 
Rating:
5.0

Friendly staff and very helpful, will come back next time

DISLAISIS A. 
Rating:
1.0

WORST Customer Service EVER !!!

RODRIGO P. 
Rating:
5.0

Customer did not leave a comment.

Maria E. 
Rating:
3.0

The van inside was not cleaned.

Orlando V. 
Rating:
5.0

Customer did not leave a comment.

pedro S. 
Rating:
5.0

Thank you

David P. 
Rating:
4.0

The customer service was excellent...however truck is in need of maintenance (long breaks). The agent was very friendly and received feedback very well.

Silvana T. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

VICTOR V. 
Rating:
1.0

Charged me incorrectly the women did not know what she was doing

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

Marlene F. 
Rating:
5.0

Customer did not leave a comment.

Lilian F. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
3.0

This is the only Uhaul location near me, so that is why I would recommend it. Otherwise, the trucks aren't clean. The AC came in and out. No power locks or windows in the trucks.

JENNIFER U. 
Rating:
4.0

Customer did not leave a comment.

HUMBERTO M. 
Rating:
1.0

I had the truck back in the same shape just the way I picked it up and they charged me an extra 69 dollars idk if it was time the location is in a very busy place and a few minutes late should have costed me $69 and I put a half of tank in the back in the truck before return. I need this to be looked at and want my money back

Dylan G. 
Rating:
5.0

Mr. Pete is the best, helped me with personalized attention and his dedication to the customer is exemplary!!! Thank you!!!

MARIO G. 
Rating:
5.0

Service was excellent vehicle was on hand when Required. Will certainly rent again !!

JOHN Z. 
Rating:
2.0

The truck was not clean inside cabin or truck , took video if inside truck when I rented and still I was charge $25.00 and make me responsible for that, I demand the immediate return of my $25,00 dollars and expect your company to to this Agent for fraud to a client

REINALDO T. 
Rating:
5.0

Very professional people's.lots of extras rental nessesity very clean placed I highly recommend it

REINALDO T. 
Rating:
1.0

One of the inside floor panels was a little loose but we didn't think anything of it until we got to my house and starting going inside and out of the truck moving my stuff that it got worse and I twisted my ankle on it a couple times because it kept dipping in lower. The truck was also dirty when we got it

chariss H. 
Rating:
1.0

Customer did not leave a comment.

JOSEPH O. 
Rating:
1.0

They are getting a one start review for making me feel like a Karen in writing this review. We rented the truck and furniture pads. We returned the furniture pads, yet they continue to charge us $75 for “missing” furniture pads, which we returned and a $30 late payment fee. Which we are late on paying because every time I've called they either don't answer, say they are busy or put me on hold for 10 mins and then hang up on me. And I'm sorry but I am in no position to be giving away over $100 because if other people's incompetence.

MICHAEL M. 
Rating:
1.0

Most awful experience We had to go to 3 locations to get the truck we had reserved since 6/15 We got billed for 3 days of rental plus fuel charges when we only kept the truck for less than 24 hours

Simon B. 
Rating:
1.0

The place was very dirty and awful. Just getting the keys was like cracking a detective case which is very inconvenient when you are in a rush. Other branches are good, but this one could be much more user friendly

SAVAN T. 
Rating:
5.0

Customer did not leave a comment.

Arthur A. 
Rating:
4.0

i have been in business for many years first they told me they will closed at 5 and there were going to be there when i came nobody was there told me to leave the keys in a box outside nobody check anything i fuel the truck full loader when i see my invoice 18 for gasoline came to speak to the owner and they told my that they check and it was one line before which it is not true,please if you can send me prove with the pictures you have,thanks

ADOLFO T. 
Rating:
5.0

nothing that I can think of.

FRANK F. 
Rating:
3.0

We had to sign the contract up front, and pay up front for an estimated amount of mileage. The estimate was for 50 miles. The official overall distance that was traveled equals only 45 miles. We deserve a refund. Thank you.

MICHAEL T. 
Rating:
3.0

Customer did not leave a comment.

Ricky W. 
Rating:
3.0

Fix the broken A/C.

Rich C. 
Rating:
4.0

Customer did not leave a comment.

DAYROL C. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

ALLAN G. 
Rating:
2.0

The incorrect truck was reserved and it cost me more money. The agent made no attempt to get truck, other than show me the number to look for at the end of the a long way behind the shopping center. Truck had been standing unused for a long time and visor broken and limited visibility while driving. Not a good experience.

EDWARD D. 
Rating:
3.0

Customer did not leave a comment.

CHARLES C. 
Rating:
4.0

Customer did not leave a comment.

TODD E. 
Rating:
5.0

Customer did not leave a comment.

STANLEY W. 
Rating:
4.0

Customer did not leave a comment.

Ernesto N. 
Rating:
1.0

Have the Uhaul ready to be picked up. Have someone available to connect the uhaul. Have items necessary for a Uhaul connection to a vehicle in stock. It's not the customers job to do your job or to maintain your stock.

KASSANDRA S. 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ G. 
Rating:
1.0

Over charger my account

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

REINHARD C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

WENCESLAO O. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO Z. 
Rating:
5.0

Great people

CHARLES D. 
Rating:
5.0

Good

McLowlly S. 
Rating:
3.0

This location was fine, but the original location Postal Annex in Miami, FL was absolutely horrible. The employee running the store at 10am was so incredibly rude. He opened the door, looked at me and asked “Is there something i can help you with?” and I told him I was there to pick up my U-Haul with which he replied “I don't have internet. There's a sign on the door if you hadn't read it yet. I can't help you or anyone.” He had such a nasty tone of voice and offered no solution beside to call U-Haul themselves. Also when returning the truck the instructions were backwards, I would suggest revising it so that way the first step after parking the truck back is to take all the photos needed THEN state to return the key in the box.

Alanis R. 
Rating:
5.0

Customer did not leave a comment.

DEBORA G. 
Rating:
5.0

Kevin gave us an excellent customer service. Thank you

EDUARDO G. 
Rating:
5.0

Customer did not leave a comment.

jose P. 
Rating:
1.0

They are charging me extra for items i did not use. I tried calling and the seame person keeps answering saying that they will call me back. 2 days later still haven't heard from them.

derick S. 
Rating:
2.0

Customer did not leave a comment.

MADELAINE F. 
Rating:
5.0

It was very good

LELLANY C. 
Rating:
5.0

Great staff, family run, smooth easy transaction.

JOHN C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top