Customer Reviews for Solution Insurance Services
(U-Haul Neighborhood Dealer)

Rating:

4.0

i have been in business for many years first they told me they will closed at 5 and there were going to be there when i came nobody was there told me to leave the keys in a box outside nobody check anything i fuel the truck full loader when i see my invoice 18 for gasoline came to speak to the owner and they told my that they check and it was one line before which it is not true,please if you can send me prove with the pictures you have,thanks

Rating:

5.0

nothing that I can think of.

Rating:

3.0

We had to sign the contract up front, and pay up front for an estimated amount of mileage. The estimate was for 50 miles. The official overall distance that was traveled equals only 45 miles. We deserve a refund. Thank you.

Rating:

3.0

Fix the broken A/C.

Rating:

2.0

The incorrect truck was reserved and it cost me more money. The agent made no attempt to get truck, other than show me the number to look for at the end of the a long way behind the shopping center. Truck had been standing unused for a long time and visor broken and limited visibility while driving. Not a good experience.

Rating:

1.0

Have the Uhaul ready to be picked up. Have someone available to connect the uhaul. Have items necessary for a Uhaul connection to a vehicle in stock. It's not the customers job to do your job or to maintain your stock.

Rating:

1.0

Over charger my account

Rating:

5.0

Great people

Rating:

5.0

Good

Rating:

3.0

This location was fine, but the original location Postal Annex in Miami, FL was absolutely horrible. The employee running the store at 10am was so incredibly rude. He opened the door, looked at me and asked “Is there something i can help you with?” and I told him I was there to pick up my U-Haul with which he replied “I don't have internet. There's a sign on the door if you hadn't read it yet. I can't help you or anyone.” He had such a nasty tone of voice and offered no solution beside to call U-Haul themselves. Also when returning the truck the instructions were backwards, I would suggest revising it so that way the first step after parking the truck back is to take all the photos needed THEN state to return the key in the box.

Rating:

5.0

Kevin gave us an excellent customer service. Thank you

Rating:

1.0

They are charging me extra for items i did not use. I tried calling and the seame person keeps answering saying that they will call me back. 2 days later still haven't heard from them.

Rating:

5.0

It was very good

Rating:

5.0

Great staff, family run, smooth easy transaction.

Rating:

2.0

I've rented from this location before. The guy is dry, barely communicative, and gives one word answers to all questions. This is incredibly weird and awkward. The inside of the truck had layers of dust. Uhaul, as a company, is also the worst. I called for road side assistance and the answer I got was that they couldn't help me. This was after being on hold 20 minutes. I got locked out and had to spend $80 on a locksmith. I hate the location I rented from and this is the last time i rent anything from Uhaul.

Rating:

5.0

Leave it be … if it ain't broke, don't "fix" it! Your agent was the kind of guy you want, right where he is, doing what he's doing..

Rating:

5.0

Kevin provided excellent Customer Service

Rating:

1.0

Unprofessional staff. Dirty and disorganized office. Staff used curse words when talking to customers. Overall uncomfortable experience.

Rating:

5.0

Muy buena atención y sobre todo comunicación. Excelente 👌

Rating:

3.0

The truck was great, but this location is a mess.

Rating:

3.0

While it was open on sunday and that was convenient, the truck was DISGUSTING. The AC worked well but it was filthy dirty outside and inside with trash and sticky dirt all over the van. The seat felt so gross.

Rating:

4.0

Took a few minutes took get approval

Rating:

2.0

Really bad service. Bad aptitude and did not have some items that I reserved with 2 weeks in advance. There is a very long walk to pick up the truck from their office. Besides I had to go thru a long process even though that I already registered and paid everything onlIne.

Rating:

5.0

My previous experience was terrible due to the person i dealt with at the location but the gentlemen i worked with on this occasion was extremely professional and polite. I was just not able to complete the drop off forms from my phone, the app said i didn't enable location services but i did.

Rating:

5.0

Been doing business there for Years, Highly Recommend

Rating:

4.0

The mobile checkout did not work and we had to go inside the office and redo our reservation. The UHaul site was not working so it took much longer than expected.

Rating:

1.0

Terrible customer service and unclear communication. I got to this location, after flying in with an associate, to pick up two 26' trucks I had reserved over the phone. I had to wait 45 minutes to pick the trucks up because the kid working that day was at lunch, which made me miss my scheduled pickup time with the City of Miami for equipment I'd purchased. When he finally got back he waited to tell me until I about signed my contract that they only had one truck available for me. They found another truck for me 25 minutes away that I had to Uber to, which further delayed my pick up time. Advice for the next customer is don't pick up UHaul's at shady insurance spots in a strip mall.

Rating:

4.0

More customer service agents

Rating:

2.0

Me cargaron $10 dólares por gasolina y yo regrese la gasolina donde mismo me la entregaron. Tengo pruebas de fotos. El contrato decía que la gasolina estaba a mitad y cuando yo prendí el camión estaba por debajo de la mitad, tomé una foto y cuando entregue el camión le volví a tomar otra foto como prueba de que lo dejé en el mismo lugar.

Rating:

5.0

Everything good, keep it going

Rating:

3.0

Staff was very friendly and helpful.

Rating:

3.0

Cleaner office and friendlier staff. The vehicle was unlocked when I got it and not very clean.

Rating:

1.0

I was overcharged by one extra day and an extra 10 miles. My total charges were supposed to be like 73.00 and they billed me 152.00. I'm now trying to get my overpayment back from Uhaul.

Rating:

5.0

Excelent service

Rating:

2.0

I did a night online pick up and there was very poor lighting. also, the location of the truck parking was very far from the door. the return was more scary because I had to walk far in the dark creepy back alley to return the key.

Rating:

1.0

i reserved this truck via mobile pick up and it was the biggest mission ever the key was not were it was suppose to be and the information details of where to pick up the truck/key was not correct/specific at all. I will not use this service again i rather go to a store and rent it directly with someone the mobile pick up is not a good option for customers.

Rating:

3.0

I have extra chargers that I'm having trouble with.

Rating:

5.0

Everything fantastic.

Rating:

1.0

The truck cabin was dirty. When we opened the cargo area, the dolly we had rented in our contract was missing. Since we picked the unit after hours we had to go next day at 8am to retrieve a dolly. The person who attended us, Pete, said he had no Uhaul dollies available Ana after a bit of debate, he reluctantly lent a Dollie they had for their store use. Later that day we had to call 800 Uhaul service to extend our reservation for 1 additional day. The experience with the 800 representative was excellent and had no issues at all. However, the next day when we returned the truck to the facility, the experience was far more worse than the first one. We returned the truck between 1:45 pm and 2:00pm, Pete didn't want to check the truck return condition or close the contract. He made us take the dolly out of the truck and bring it to the store, park the truck in the designated area behind the shopping mall, and drop the box in the night depository. He said he would send us the receipt by email at the end of the day. What happened was that we received a bill for 3 days of use stating that the truck was delivered on Tuesday Dec 3 at 8:07 am, when instead it was dropped off Monday Dec 2 at around 2 pm. The miles ridden and gas consumption were correct but the amount of days were incorrect. After numerous attempts of reaching Pete, he assured us that it was an honest mistake. That he would credit my card for the 3rd day. As of today we're still pending the credit back. We had to contact Uhaul directly and open a case because Pete is missing in action. As I final note, we were able to locate him but he referred us to his boss and said he could not do anything. Bottom line, stay out of this location for doing business. I have rented many times with Uhaul before and had no issues at all.

Rating:

5.0

Pete is awesome!

Rating:

5.0

Fast in and out.

Rating:

5.0

You deserve a better facility!!!!!

Rating:

5.0

Excellent customer service!!!!!

Rating:

5.0

Young gentleman there Sunday morning was the best representative of any businesses I've been around

Rating:

5.0

Send new equipment and dollies to this location.