Close this location. Everything about this experience at this location was stressful and unprofessional. It took two calls to corporate customer service to correct issues with this location. This location's phone number doesn't even work. I have rented equipment from UHaul over 30 times and this was by far the worst experience. Based on the many reviews of this location, many customers feel the same. This location does not represent the UHaul brand well.
Anthony E
Customer Reviews for Somar Multi Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Original location was closer. Staff at alternate location was very helpful
Edward MThe worst experience in 35 years of renting from UHAUL. Should be ashamed of this location and the deplorable service and condition of the van was disgusting. I will never go this place ever again. And now thinking about alternatives as I rent for my business often. If ever a discount should apply this was the time. JUST TERRIBLE EXPERIENCE
edward dSlow took 35 min to get truck
javan tn/a
Christopher CI turned my rental in after hours on Sunday May 8th approximately 2 -3pm...I used the return check in feature app/ online and key drop-off on May 8rh..On May 16th I receive a receipt saying I kept truck 8 days and checked ...First of all if they don't check lockbox everyday why do they have one..Secondly why does receipt say return May 14th but they check it in May 16th..Clearly they just randomly charged me because they don't have key dropff procedures in place. I wouldn't recommend this location to anyone
TANGELA GNot sure about this location. Someone else did the drop off for me
Gidget WMake sure they check the uhaul. It was super dirty filled with trash, soda spilled and a lot more I have pictures as well!
EUSEBIO MThe customer service was excellent and the agents were very helpful.
Peter Bhad to wait several minutes picking up and dropping off because they provide a different type of service in that business and unfortunately they had no dolly.
Jermel ZNo entiendo mucho el ingles,...pero el servicio estuvo bueno, me ayudaron a resolver mi problema. Gracias.
Maria SThis was not the original location where i was supposed to pick up the truck, at the original location i have tried to log in to my account for the pick up but i got this message that said that i had to call a phone number to continue, obviously no one picked up that phone for 45 minutes and when i left to Home Depot just before renting a truck there i called again and finally someone picked up. I lost 2.5 hours and didn't arrive on time for my scheduled business, this was a nervous experience and i do not think i will ever use your business again and will not recommend this to a friend. Daniel
daniel GAwesome service
Frank WThe owner of the location that assisted me was very nice, patient and willing to help. Thank you for your World Class Service!!
Lekesia WSmall location with long wait time. I waited almost 45 minutes to pick up my truck.
Dhaixa REvery thing was good, I would use that location again
eleanor wExcellent customer service.
Travarts FExcelente servicio
roger cMy uhaul experience was absolutely TERRIBLE! I booked my uhaul and got my confirmation more than a week in advance. I show up and it's 9 o'clock, and the guy who runs the store isn't even here yet (they open at 8:30). The. He finally arrives ten minutes later after I had to call him, and he tells me he doesn't have a truck for me. So I show him my confirmation email, and he finally finds my truck. The sad thing is, my truck wasn't scheduled to arrive until 10:40 pm. Now this is moveing day, I dragged my but out of bed way early, and now I'm told "sorry, I don't have anything for you." So he trouble shoots and tries to call some other Uhauls. Meanwhile he helping another customer. He stops helping us and get this other customer they're truck. Then someone walks in and wants to rent a 10" (the same size we reserved) and he gives it to them for the day! At this point I'm beyond frustrated. He keeps saying sorry it's not my fault, while I'm trying to just explain to him that I NEED this truck to move today. We finally find another store, which I have to return the uhaul to (originally I had reserved an out of town option but he couldn't find any). So I ended up running behind schedule 2 hours and I'm late to meet my new landlord (great first impression, right?). Never using uhaul again.
Megan DN/a
irma hBetter communication between the different locations.1 0
Lavon Sexcellent personnel staff and had a wonderful experience
EDWANN CThe agent did not do the inspection with me. The dolly that I ordered was not included. I was told that an extra 10 miles would be added at no charge, that was not done. There were no additional packing products that could be purchased. I would remove this location as an authorized pick up location. Uhaul rentals are clearly not the main focus of Somar Multi Services.
CHRISTOPHER Hthe inside of the truck is NOT 9'11". The lady on customer service said the total clearance is 10' but the inside is 9'11". We measured it and it was no where near 9'11"
ALIETHIA MExcellent service. Prices were better than other moving truck companies. They worked with. S and answered any questions I had. I would definitly recommend them to friends.
LUZ G