Customer Reviews for Some Place Safe Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Some Place Safe Self Storage

Overall rating:

Reviews without text are currently hidden. Show them

Michael S. on

Rating:

Customer did not leave a comment.

Francesco D. on

Rating:

The only thing I would suggest is don't lend out your vehicles with 1/4 tank or less. As a renter we don't know the ins and out of the vehicles or how fast they consume gas. After my first trip I didn't think I was going to make it to a gas station. Maybe just like a car rental. Have it filled to the top and demand it comes back fully filled. Designate the nearest gas station to avoid any charges on it not being filled to the top But other than that everything was perfect!!! Thanks a bunch for having the 26' truck that I needed!!

Ciara F. on

Rating:

Did the online check in ahead of time, and when we walked in the process was very quick. Our only concern was that the seat belt on the passenger seat was very wonky. At first it was stuck and wouldn't stretch out. Once we were able to pull the seat belt out and extend it, it got stuck again and was too loose. Other than that, the moving truck was clean and very convenient to use at a very reasonable price. Would use this service again in the future.

Giuseppe C. on

Rating:

Customer did not leave a comment.

LEIGH W. on

Rating:

Customer did not leave a comment.

Geena P. on

Rating:

There was confusion when dropping off my U-Haul truck, where I was expected to pay an additional $300 for dropping it off at this location instead of my "preferred" location I selected online (which I could not change online). I spoke with U-Haul office and they informed this location I would not have to pay the additional fee, but no one bothered to inform me and threw out my files!

Stephanie C. on

Rating:

Thank you so much for making my move affordable and simple! Stef

Renee O. on

Rating:

I'm not sure it has to do with the location, but we were overcharged for fuel and had to deal with the pain of calling in and pushing for it to be adjusted. That kind of put a damper on the experience. BUT that being said, the girl who helped us was awesome and let us come on the Friday night to get the key so we could take the truck early since it was available. Process was easy and staff were friendly and accommodating. I would definitely use Uhaul again - and from the Some Place Safe location.

Jim C. on

Rating:

Customer did not leave a comment.

Lisa H. on

Rating:

Customer did not leave a comment.

Liz B. on

Rating:

Customer did not leave a comment.

Warren S. on

Rating:

Additional signs pointing to the office location would be helpful. Your emails indicating that we could "on-line check in" to save time did not indicate that we had to check in on-line in order to pick up the vehicle at the time we had booked. A clearer message would be helpful, especially for first timers.

Vincent M. on

Rating:

Cut myself badly on a broken, sharp piece of plastic on the truck's door, twice. Really unsafe. Attendant did not come out of office to demonstrate or show the vehicle upon arrival.

PAUL K. on

Rating:

Both ladies I dealt with (pick-up/drop-off) were excellent. Friendly and efficient.

Michael S. on

Rating:

Folks were great - I reserved for Monday, then everything went sideways, and they happily switched me to Tuesday. A good experience overall.

Victoria P. on

Rating:

Customer did not leave a comment.

Lindsey T. on

Rating:

Customer did not leave a comment.

Ashley S. on

Rating:

Customer did not leave a comment.

James M. on

Rating:

Customer did not leave a comment.

Nichola M. on

Rating:

I did not like having to register in order to change my booking to another date.

Rosemary W. on

Rating:

Service was great - it was a bit hard to find first time round.

Liz M. on

Rating:

There were clumps of dirt and grass in the van. I had to pick up the dirt/grass clumps and throw them out so my items didn't get dirty. It was also very wet inside. I had to put down tarps to keep the wetness and dirt off our furniture. It smelled like wet dog inside the van.

Kayley D. on

Rating:

Customer did not leave a comment.

Lockie O. on

Rating:

New vehicle made available quickly, conveniently, and politely.

MARY C. on

Rating:

Customer did not leave a comment.

david S. on

Rating:

Friendly staff. Efficient sign out and sign in process.

Mary C. on

Rating:

I called to reserve a truck and advised uhaul I would be returning the vehicle after hours using the drop box. When I picked the truck up at 9:00 am I was told I needed to return the truck by 2:00 pm as the truck was rented out to someone else who would pick it up at 2:00. When I questioned why I couldn't have it till morning I was told it had to be back by 3:00 at the latest. When I returned the truck I was TOLD the other booking was just cancelled. What is that all about?

Robert S. on

Rating:

Customer did not leave a comment.

Carlos B. on

Rating:

Customer did not leave a comment.

Adriane S. on

Rating:

Customer did not leave a comment.

CHRIS L. on

Rating:

Customer did not leave a comment.

karen H. on

Rating:

Acquire more vehicles during peak weekends.

Andrew H. on

Rating:

I was extremely impressed with the entire experience.

Barbara B. on

Rating:

Customer did not leave a comment.

Randy C. on

Rating:

Customer did not leave a comment.

SAM j. on

Rating:

Customer did not leave a comment.

Liz M. on

Rating:

Customer did not leave a comment.

Lisa H. on

Rating:

Customer did not leave a comment.

Shelley W. on

Rating:

Only advice would be to warn out of town people of many road closures to get to this location.

Tyler F. on

Rating:

Wonderful, quick customer service, clean vehicle and clear, easy guidance on return. Very happy. Thanks.

william C. on

Rating:

Customer did not leave a comment.

Fraser H. on

Rating:

Drop-off was closed. I parked the truck, put the key through the mail slot and left

DONNA H. on

Rating:

We have rented trucks for our business needs many times from Some Place Safe Self Storage and every time the experience is fantastic. They are efficient, friendly and make the whole process so easy!

Pam S. on

Rating:

Customer did not leave a comment.

Gary R. on

Rating:

Customer did not leave a comment.

Leanne C. on

Rating:

Although, per the answer above, the vehicle was "clean" and "well-maintained" it did not meet my needs because there was no loading ramp. I have rented the same type of vehicle size in the past on many occasions and ALWAYS had a pull-out ramp. Needless to say, because I rented the vehicle for the sole purpose of moving my daughter, the lack of a ramp to load/unload furniture and appliances was a significant difficulty for us, as it was just two women and we were not able to life the big items up into the truck.

Susan M. on

Rating:

Very efficient process to register ahead of the arrival.

Peter S. on

Rating:

The rental price is so low compared to all the add-ons that it's deceiving. Also, the measurement of the gas gauge for returns is very inaccurate and subjective.

Jahn V. on

Rating:

Customer did not leave a comment.

Steven M. on

Rating:

Customer did not leave a comment.

LEIGH W. on

Rating:

Customer did not leave a comment.

Angela V. on

Rating:

Great customer service- very much appreciated!

MAREK L. on

Rating:

Customer did not leave a comment.

Sigita v. on

Rating:

Everything was great. Easy pick up and drop off. Very helpful staff. Equipment was ready for pickup on time. Thank you for a great experience and making our move so much easier!

Khem D. on

Rating:

Customer did not leave a comment.

sharon p. on

Rating:

Only complaint l.have is the inside of the van should have regular window cleaning as they were not and when you are driving against the sun shine the dirty windows only add too the danger of the drive....hope you can find time to address this concern...l had to stop at a station to clean the inside windows which did not chang the suns.positioning but did help.with the drive...overall experience was fine.

Michael P. on

Rating:

Need to put cameras in the parking lot. My car was damaged when I was moving. Not happy hit and run.

Jill F. on

Rating:

Great knowledgable friendly staff.

Terri B. on

Rating:

Great location! Great weekend staff.

Larry V. on

Rating:

Ensure snow is cleared so the requested vehicle which was prebooked is ready.

Nancy S. on

Rating:

I thought the service was great, vehicle was ready to go. no problems at all.

Veronica R. on

Rating:

Customer did not leave a comment.

Joanne P. on

Rating:

Pleasant experience. Needed a bigger truck at last minute, no panic at her end.(sorry can't remember name) Managed to give us what we needed after a bit of work, pickup of key and contract took maybe 10 minutes. Have rented here a few times now and same every time.

MICHELE G. on

Rating:

Nothing! Very efficient , friendly , service! Can't ask for more . THANK YOU

Glenda B. on

Rating:

Customer did not leave a comment.

Monique M. on

Rating:

The person at the desk was helpful and friendly. The service was fast. The cargo van was clean however, it had about 1/8 of a tank of windshield washer fluid and the drivers side wiper left two sizeable streaks right at eye level. I picked up the van during freezing rain and was disappointed that this hadn't been seen to as it could have been a serious safety concern. I was driving on the highway for over 200km. Good thing I checked the levels before I left. And I added some of my own windshield fluid. I told them when I returned and they were thankful. I feel they could have offered a discount for my trouble, the potential hazard and the cost of me buying washer fluid. They didn't. That was disappointing.

Douglas C. on

Rating:

Well organized and efficient. Friendly staff

Michael S. on

Rating:

Customer did not leave a comment.

Henry V. on

Rating:

Excellent service, equipment as advertised! Great value

Monica Y. on

Rating:

We were very happy with the equipment, the pricing, and overall experience. However we were disappointed with the curt customer service. We found the staff to be unprofessional on the day of pick up and didn't feel like we were treated like valued customers, but rather a burden to the employee.

Steve P. on

Rating:

The mirror on the driver side could not be adjusted. I had to move my head to get a better view behind me.

Methmet A. on

Rating:

Customer did not leave a comment.

Laura L. on

Rating:

Customer did not leave a comment.

JOHN P. on

Rating:

The equipment was not very useful extremely light duty and the 4 wheel Dolly didn't work because it was so cheap. Truck was awesome however lock on the back was siezed.

Iain B. on

Rating:

I received a call about 2 hours after dropping off the truck to ask when I was going to return the truck. This makes me nervous that I will be over charged or will be charged for late return.

Jean B. on

Rating:

The only thing I find unusual is that even though I request things like dollies or blankets, when I go to pick up the truck these things may or may not be there - these things go out on a first come/first served basis. They are requested online but not reserved.

tara r. on

Rating:

Customer did not leave a comment.

Lonah S. on

Rating:

Customer did not leave a comment.

Terry K. on

Rating:

Customer did not leave a comment.

Arnnie T. on

Rating:

Customer did not leave a comment.

Adrian A. on

Rating:

Customer did not leave a comment.

Glenn R. on

Rating:

My experience was great. Friendly, professional and efficient.

mohamed e. on

Rating:

Customer did not leave a comment.

SIMMER N. on

Rating:

The only place i would rent a vehicle from.

theresa m. on

Rating:

Nice all around customer service both in Guelph and while booking at uhaul.com

Ray R. on

Rating:

Was a little confused on the hours for the rental. Thought a day rate of 29:95 was a 24hr rental. It was flagged as a 9am until 4pm. Why?

david W. on

Rating:

Customer did not leave a comment.

Charles b. on

Rating:

Keep doing what your doing

DAN C. on

Rating:

Read the gas gauge correctly so that I don't get charged an extra $53

Donna S. on

Rating:

Customer did not leave a comment.

Chantal H. on

Rating:

Customer did not leave a comment.

justine w. on

Rating:

Customer did not leave a comment.

Miguel A. on

Rating:

Customer did not leave a comment.

patrick c. on

Rating:

I had to change plans several times and I found it a pleasure to deal with the very accepting staff. I had nothing that needed improvement so its a 10 out of 10

Cantrys R. on

Rating:

Reception was warm and welcoming. Very helpful. Hopefully we don't move again for years and years, but I appreciate the great service.

Arlene J. on

Rating:

I think it's rediculous that I got charged $25 plus tax because there was a water bottle left in the truck. The blankets were folded although there was a claim that they weren't. Way to gouge your customers! I won't be renting from here again!!

Debbie R. on

Rating:

Customer did not leave a comment.

John F. on

Rating:

Truck had a coating of some type of oil on the floor in the back. Tracked some inside within the first 5 minutes and ruined a carpet before realizing what happened.

Jarrod M. on

Rating:

When I dropped the truck off, they never came out to review gas level or KMs. I asked them to go look as I didnt want to be charged for something that we didnt confirm. Her response was "that's not required". My visa was charged for a amount later which was not discussed with me. I assume it was for using additional KMs, but again I am not sure.

Adam H. on

Rating:

Nothing. This was literally the best experience I've had to date with Uhaul! Great location!!