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raul s
Customer Reviews for Somis General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check out took to long. Use mobile check out but still operator input to release. So why have the mobile app.
Eduardo BGreat customer service. Friendly.
Carol JThis was so incredibly convenient! The woman at Somis General Store was very pleasant, both on the phone and when we dropped off the keys.
Jill SEfficient and easy.
Russ WWindshield could have been cleaned (was a little dirty), but otherwise nice rental.
David CSuper fast and friendly staff i will comeback for more business at this location Sam and Gigi were great and answered all my Questions thanks we appreciate you
MONICA Athe service was quick and hassle free
Barbara BEasy, Fast and very helpful guy i will use this location again
Rick SOwner was not on premises. The cashier had to call him to finalize the reservation. Reserved a utility dolly which said it was in stock but didn’t have once we got there.
Ashley KFriendly, polite, and very easy to pick up and drop off. Best customer service I’ve experienced from a u-haul center thus far, and I rent uhauls about 4 times per month.
DUSTIN SHelpful people, and quick.
Oreste NSuper fast and tied everything up for us!
Virginia NWhen you do all the work for your return by yourself, there really is nothing to rate.
Bruce CSam was so knowledgeable and kind. He made this uhaul rental experience one I will never forget because he was so kind after I had called over 5 places that were so rude.
Ashley MVehicle needed a cleaning but other than that was good.
Moises RCurrently, I'm in the process of filing a dispute with my credit card company over being inappropriately/incorrectly charged for an additional day + other charges by the drop-off location (despite returning the vehicle the same day - 6 hours after picking it up). No rental contract was ever provided (nor any receipt for the credit card charge) at the pick-up location, nothing was signed, we were not given the opportunity to mark any pre-existing damage of the truck, indicator of current fuel level, or any other important information. No inspection was done upon return either. Gas will refilled to the best estimate of the level it was upon check-out, but since no documentation was provided - there was no way of knowing exactly what that was. I was simply told that we were good to go, and once again, no receipt or rental contract provided documenting anything. In addition, when I called u-haul last night about the wrongful charge of $89, I had to wait nearly 30 minutes to speak to somebody who provided no solution to the problem and told me I'd have to wait 48 - 72 hours to hear back from somebody who wasn't even a supervisor. In fact, I was told it would be the very person/location who fraudulently charged our credit card in the first place. A lot of good that's going to do! Extremely dissatisfied with U-Haul's service and will make a point to use somebody else the next time a need arises.
Rich CThe webpage to return the truck crashed several times and was difficult to use.
Peter SThe ignition switch was broken, or near broken on the van that I rented. The key would not turn and I had to try it many times before the key would turn and start the engine. This was actually a dangerous situation. Get it fixed!
David SThe pick up location was very convenient. It would of been helpful if someone was there when the vehicle was returned, since I was still responsible for it during the time that it was parked.
Clifton BWell he wasn't overly friendly, but he was quick!
Scot MNo improvement necessary!! Very fast, efficient and friendly customer service!! I will definitely recommend this establishment to my family and friends who are in need of renting a Uhaul!!
Lisa WSam was great! However, the truck wasn't ready until 330 despite the reservation for 2pm. This was frustrating since we already had to move our pickup from a different location which was meant to be at 11AM, so we lost 4 hours of daylight.
Daniel KUhaul charged me $28 for insurance ... I didn’t order insurance
KEVIN K