Customer did not leave a comment.Travis K.
Customer Reviews for Sound Advice
(U-Haul Neighborhood Dealer)
Hattiesburg, MS 39402
Services at this Location:
- Mon: Closed
- Tue-Fri: 8 am - 5 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 4/14/2021 - 4/15/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Provide assistance hooking up the trailer. No one came out to help. I could not lift it high enough to put it on the ball. I went and asked for help and was told someone would come and help. After waiting 30 minutes, no one came to help so I raised it with a jack and hooked it up.V Wayne L.
My husband went to drop off the trailer. The guy was not friendly. He kept asking him if he was sure he was at the right place. He kept saying that they had been closed for 2 weeks. He finally find the reservation information and then told him to go park the trailer. When my husband went back to the office, the door was locked. He finally found the guy again and he asked for something indicating we had delivered the trailer as expected and on time. He just told him that something would be emailed to us. We have never had a bad experience with U-Haul before, but this experience may prevent us from using U-Haul ever again.sandy L.
Customer did not leave a comment.Kenya B.
First of all, it was supposed to be a mobile pickup. I got to the location and my vehicle was still not assigned. They were wrapping up for the day. When the guy came to the door, he wasn't wearing a mask. He even made a comment asking me â€œDon't you hate these masks?â€ Out of the 3 workers there nobody was wearing a mask. I'd like to think it's because they were closing but I highly doubt it. Finally after the oldest guy called someone and took my ID (which he didn't need because I was supposed to do a mobile pick up) and asked for my partner's ID, he realized he didn't need either of those things. Finally he handed over some keys. I got to the vehicle (unlocked) and tried to crank it only to realize he gave me another customer's PERSONAL keys to a completely different type of car. Then, we had to go back up to the door (after they were closed) and wait another 10 minutes in the heat for him to give us the U-HAUL keys. I'd suggest choosing another location if you can for sure where the employees are a bit better trained.Abbigail S.
I have no complaints. Owner was very friendly and helpful.Crystal W.
I booked a truck less than a mile from where I was moving to. That way when I was done I only had one more mile to pay for. This was 10 miles from where I was staying but was in between there and where I was picking up my things. I drove the 10 miles only to find out that my truck wasn't at this location. It was 8 miles back towards where I came from. I drove there frustrated that I just burned my time and gas. Now I was going to have to drive the truck 16 more miles at $0.99 / mile. I get to the location only to see the truck was parked in an extremely tight space that it took 10 minutes to get out of it safely. The app was being finicky as I was in a cell signal dead zone. When I approached the first employee of the facility for assistance, he rudely informed me that uhaul no longer rents truck from there. I said my app specifically sent me here and is telling me to pick up the exact truck number as what was sitting in his parking lot. He continued to be rude until another worker came out and helped me finished getting the truck. Also I rented a large dolly so I could move my VERY HEAVY freezer safely. There wasn't one in the truck and the facility didn't have any. All of these issues added 45 minutes to my day and made me 15 minutes late for the movers who were helping at the end of the move. If there was an actually practical alternative to uhaul, I would never use it again, but alas there is no real choice.Robert S.
Customer did not leave a comment.Gary C.
The rental location was excellent. I did have an issue with a lock being placed on the back door of the truck. I called the customer service number and was basically told sorry there is nothing we can do. I then reached back out to the rental location and they handled it very quickly. Very happy with rental location but very disappointed in lack of concern from customer service.David H.
The website did not work correctly on my mobile device. I had to download the app the get it to work. You should recommend that customers get the app or fix the location problem for the browser (it said I was not allowing location services, although I was, and I even tried on two different devices).Blake H.
Customer did not leave a comment.wendell C.
Great experiencerandall S.
Customer did not leave a comment.PATRICK K.
Customer did not leave a comment.Kim M.
Nothing. Service was greatKenneth M.
My original designated dropoff place in Brunswick would not accept my rented large Uhaul truck nor tow trailer I brought to their location because their parking lot area was too small and could only except small trailers and small trucks. So they sent me to Uhaul By the Sea in Brunswick and I drove to that location to dropoff truck and they didn't offer storage. So I couldn't unload the Uhaul truck there. So they sent me to Savannah Uhaul storage 73 miles north of Brunswick. I arrived at that location and the staff was very nice and accommodating. I am a senior and 68 1/2 years old female, drove all the way from Prentiss, MS in the uhaul truck by myself, and had to deal with the frustrations of not knowing where to take my Uhaul truck, nor where to unload my belongings. This was a horrible experience for a senior woman to go through. I am an excellent driver, but enough is enough! I was tired and upset, and had spent a lot of money for renting the truck the tow trailer, and buying gas and driving for 2 days, and having to back track north to Savannah. ????ella M.
The young lady that checked me in was so helpful and pleasant to work with. I thought I had done the pre check in but it had not completed successfully. She was more than helpful in completing my transaction and got me on my way quickly even though the lobby was closed due to covid-19 restrictions. This was a great experience and very convenient.michael C.
Customer did not leave a comment.Alison B.
No communication allowed due to Covid, I understand that. Trailer hitch was not on blocks nor a stand making it near impossible for one person to pick up and connect to alone. The workers refused to come out to help. Has always been a rude business to deal with, not just UHaul.Jimmy T.
Customer did not leave a comment.tracy J.
Customer did not leave a comment.chavis P.
Customer did not leave a comment.crystal H.
Customer did not leave a comment.Abbey B.
Customer did not leave a comment.Jennifer T.
Helpful in hooking up trailer to my truck.Kelly B.
Excellent experience! Kind and knowledgeable staff that made everything easy.MATTHEW W.
Long wait for assistance.David G.
No hassle. Vehicle was clean and ready to go. I even called and changed the size of my truck at the last minute and they accommodated me with no issues. Literally, was in and out in 5 minutes.Jamesia M.
Customer did not leave a comment.Joshua L.
The truck we got was filthy. I had the employee to look at it so she could see how bad it was before we left so she knew it wasn't us.dianne H.
I had problems with the truck shutting down a few times and it would cause my gas mileage to drop to 8 miles per gallon. Also I pd in full when i returned truck yet the 53.00 that i was told was just being held until I returned truck yet I have not had it put back onto my Visa. I want to know whyshannon S.
Since their primary business involves auto sound systems, I suppose it might be difficult for them to turn down the volume inside the shop. Still, a little less volume would help the experience.William P.
Needs a little better parking area.Ricky S.
Customer did not leave a comment.Angela B.
Perfect experienceJAMES Y.
Customer did not leave a comment.michael M.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.Jessica L.
I did not receive a phone call the day prior to my pick up as it stated when I booked it nor did I get my $50 that uhaul guarantees me for not receiving a call the day before.Benjamin L.
Customer did not leave a comment.MICHELLE B.
I was told the vehicle needed to be clean and full of gas on return (just like I was picking it up). But the gas was not full and the vehicle was not clean inside or out. The windshield was full of bug splatters, so when I was doing the check-in, I missed a chip in the windshield. I am not sure if I'll be charged for that, but I had purchased the insurance. When spending almost $700 to rent a vehicle, it would be nice to have a clean vehicle with a full tank. Otherwise, the service was fine.Theresa V.
Customer did not leave a comment.christian O.
Customer did not leave a comment.TERRY C.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Mark T.
Easy drop off!Jeffrey H.
Customer did not leave a comment.Jonathan H.
Customer did not leave a comment.Tommy S.
The equipment was in excellent condition, but the customer serAshton T.
Go out of businessScott C.
Nice location and very helpful staff personnel.brett B.
Customer did not leave a comment.adam B.
Customer did not leave a comment.will F.
Customer did not leave a comment.Jeanenne D.
I just wish they would have had a bigger parking lot for the return.Kaye P.
Do NOT rent from here. I picked up at 0821am and returned at 5pm. They accepted the return and told me they would â€œsend the invoice to my email tomorrow morningâ€ as the computer was â€œshut downâ€. The next morning when I went to review the emailed invoice they charge me for not only a full days rental but for two consecutive days ! Disputing the charges was a nightmare... I called Sound Advice of Hattiesburg, MS (the rental dealer site) to review the charges and after literally 20 minutes janiyah (one however you spell her name), the uhaul representative (the exact one I RENTED FROM THAT MORNING), denied the charges and said she â€œdidn't know whyâ€ I was calling. Again, after approximately 20 minutes (or longer) she finally agreed to return a portion of the money taken from me for the 2 day rental I was charged however she would not give me an estimated time for reversal nor would she say when to anticipate the invoice. She then abruptly hung up on me. To UHaul- there are plenty of educated well-deserving individuals whom need jobs. Why would you waste your time, effort or pay on someone who clearly poorly reflects the company such as Janiyah. NikkiNikki H.
Customer did not leave a comment.Kenneth G.
Customer did not leave a comment.robert D.
The location was perfect, but uhaul didn't provide them with all of the equipment needed (2 furniture dollies and wrong size truck)Kristen B.
Amazingly accommodating excellent customer service. Will never use another place again and will recommend to anyone I can. Two HUGE thumbs up.david S.
Tell customer everything I got explain my paper to me because I can't read my truck was on 116th full I was told to bring the truck back at 1:16 but when I went to get my deposit there was $30 taken out my deposit because the truck was not at 1:40 is not my fault that I was not explained to everything so I'm very disappointed and this and not to mention that that $30 of that $100 was a part of one of my bills I will not recommend uhaul to anybodyeliza C.
Customer did not leave a comment.richard H.
Customer did not leave a comment.kathy P.
Perfect experienceGail W.
Customer did not leave a comment.Kalynne M.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Robertson H.
I placed my order on-line and used the quick check-in form on-line. When I arrived to p/u the trailer, it was as though I had not filled out any info. I was asked for same info I had already completed. I was at the p/u location for 35 minutes.whit R.
Customer did not leave a comment.karen T.
Turn down the sound in the store! I realize it's a audio store primarily, but it was too loud to hear well.steve B.
Customer did not leave a comment.Robbin J.
Customer did not leave a comment.mary G.
Have a separate check in area where there is not loud speakersMegan U.
Pre-registering online seems like a waste of time if the store check-in person asks almost everything all over again. Mel did a great job finding me a larger truck, even though it was almost one hour away.Cretan M.
Have employees that explain pricing properly. Clean the equiptment.sherry M.
Customer did not leave a comment.Steven L.
Very nice staff.christopher H.
Great experience! Can't think of anything that needs to be improved!Jeff H.
I got a call from my family and found out the were unnecessarily rude to my grandmother. This is ridiculous. They questioned how she got it anywhere because she didn't back it up. Frankly, that's none of their business. Uhaul, you clearly need to work on customer service.Alex D.
Fast, efficient and friendly serviceJeanenne D.
Uhaul rental seems to just be a distraction to regular line of business which is auto sound systems here and a car mechanic garage at where we dropped it off. Person who checked us in got distracted by sound system customers and mistakenly added a 2nd dolly to my bill ($10), and when I told her, she said the Uhaul dealer I return the truck to would need to "take that off." Really?Cretan M.
Nothing, rented a 6Ã—12 trailer and Mel hutchinson's at sound advice was super helpfulWALTER J.
Customer did not leave a comment.William L.
The vehicle had what looked to be cat hair or some type of pets hair all over the seat. Otherwise, the staff was awesome and I definitely would recommend them to everyone that needs moving services.TIFFANY O.
Customer did not leave a comment.Larry L.
Customer did not leave a comment.mike G.
Customer did not leave a comment.Jackie W.
Customer did not leave a comment.tameria J.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.ben D.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.marty V.
Improve customer service and maintain equipmentAustin B.
Customer did not leave a comment.BRANDON H.
Customer did not leave a comment.Tammie M.
Mel was great, she took good care of me and made rental easyrobert R.
Nothing really was bad just system errors and what not, other than that I believe it was all good, I do think they took my payment twice though, I thought I paid when I did the reservation but I was asked to provide info again, it may have just been verification but other than that superb, was taken care of very wellGreg H.
Customer did not leave a comment.Lonnie A.
I was told that as long as I returned my van before the store opened on Monday that I would not be charged for the 2nd day... SO, I did not rush (since I did feel like it mattered) and returned the truck on Sunday evening and WAS charged the a total of $85.00 for a truck I only used for approximately 2 hrs and traveled 22 miles. The girls were very friendly but did not do what they said they would do. I would NEVER use this location again.Holly K.
Customer did not leave a comment.timothy B.