She guided me in backing the trailer where she wanted it dropped off. Was very friendly. Helped take the trailer off the hitch.
Ed C
Customer Reviews for South Dayton Auto & Truck Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was a bit hard to see. Maybe use a larger sign?
Steven MAbsolutely love this location. Will go out of my way to utilize this store again if/when I need services.
JESS MThis location was probably the BEST customer service I have ever had when dealing with Uhaul.
christina dVery professional and friendly! Would most definitely recommend this location.
rick nCheck wiper blades . Side mirrors need to be easier to adjust
robin sWe rented a moving truck to move some large furniture items across town. I reserved the rental online and the process was very easy. When we arrived to pick up the truck everyone was so kind and helpful. I would definitely use this location again and recommend it to others.
Amy AJaye and Shane were fantastic
marty gThe people at this location were professional and also very friendly.
Greg CI will rent from this location every time! The customer Service was fantastic
Nichole LThe 10 foot truck was easy to drive and met our needs. The staff were helpful and nice.
Susan EThe location is fine, but it was frustrating that when I showed up 4 hours into a 24-hr reservation I wasn’t able to pick up my rental thru Truckshare 24/7 without 30 minutes of hold time and conversations with three separate uhaul reps.
Jennifer ADouble check mileage before entering it into the system. Or someone could be out almost $600 dollars for a $100 service.
Bridget Cjust cant do any better. than great.
Dennis FService was excellent! Trailor was the cleanest I have ever rented. Awesome experience!
Timothy JThe truck we had had a flat tire. We wasted an hour or more just driving from place to place trying to find an air pump with the correct fitting. Wasted gas and time. Also got a call the night before pick-up that they didn't have all the equipment we asked for, so made a substitution, that ended up not being ideal. We needed what we ordered.
Marilyn EThe staff at South Dayton Auto & Truck Service exceeded expectations. They could not have been more helpful. They problem solved with us to ensure we could safely tow and even switched out equipment. They were patient and supportive in a stressful situation for their customer. As a result, we were able to rent the right equipment for our needs.
Dawn PI would not recommend the check in on-line through the app feature. I've never noticed this location from the front of the strip mall. I had to drive around back to find it. It was a little creepy as a single female at 6:30am in the back of a shopping area. The lady that helped me when I returned the truck was very friendly and helpful, that is the only reason I said I would recommend to a friend. I would not recommend for a female by herself.
Susan CThe trailer's wiring was broken when I picked it up. The manager suggested I pretened to be ignorant if I got pulled over. When I asked him to fix the equipment he said he owned the trailer but wasn't allowed to fix it. I called roadside assistance and they fixed it.
Adam BThey were so friendly, patient, and knowledgeable. They even gave me a jump when my car batteries died in the parking lot. Not only that, but they have a jar of candy at the front desk - the good stuff, too!
Theodore GNothing
Ashlie FInspect your rentals.
Natalya MGreat customer service!! Very friendly, and very efficient. Quick and easy pick up and drop off. Best U-Haul experience I have had so far!
Jess Cextremely helpful and great to work with.
David GThe 10 foot truck that I rented had low tire pressure on the RR left rear tire from the moment I was given the keys to the moment it was turned in.
Christopher HI love everything about this location and customer service
Courtney FThere is no big sign in front of building, and key drop box behind building, no indicator also.
Cheng RTake the chained lock off the door of the 15’ truck. When loading and unloading that thing hit my head at lest6-7times.
Donald MThe woman who helped us get our first u-haul made it a wonderful and personable experience. #WelcomeToArbys
Sydney HYou guys are awesome!
Kyle SIt was great, it was just hard to find because I was expecting a larger Uhaul sign on the building.
Lynn FNothing, they were great!
Ryan KYour representative was exceptional, friendly and helpful
Jeffrey WFriendly staff, easy same day booking, nice truck ready with my appliance dolly.
DARRYL GTerrible experience. I drove almost 4 hours to be able to load up the furniture that was needed to move and when I got there the truck was too small because of the footage over top of my head that is considered part of the Box truck and I was under the impression that the Box truck itself was really 26' and able to load 26' with the dimensions included of furniture or items and with that being said I had to turn around and come back with nothing so it cost me 800 and miles almost I believe plus $40 A-day for a truck that I couldn't even use because I was told I couldn't get my money back So I drove that in the 1st day and then it sat in my driveway for every day after and I didn't even use it so I paid over a $1000 for absolutely nothing I'm furious and I will never use u-haul again
Delaquan BI’ve used uhaul services over 40 times since 2002. I’ve used uhaul for household moves, temp seasonal moves, military orders changing my station of duty, or something as simple as using a pickup truck or van to transport furniture etc. This location was the best I’ve ever been to!!! The owner and his office manager were beyond friendly and made sure to accommodate my needs as quickly and efficiently as possible! The check in/paperwork/payment process was the fastest I’ve ever experienced!!! I was in and out in 5 minutes! Every uhaul location should be like this!! No improvement needed. 5 Stars
Brandon BTruck was dropped off around 3:30 or 4 pm on 10/15. Drop off location was convenient.
felizitas lWe really enjoyed the experience. We needed the van to pick up some whiskey barrels in Cincinnati. We popped into the rental center and the gentleman at the desk was very friendly and informative. He helped us with the remaining paperwork and escorted us out to the van. He took time to show us the after hours drop box and explain how we can even rent vehicles now all on my phone with the mobile app. The van was really nice and had a HUGE amount of room inside. We will use this location again.
Greg GThe van was almost new. Very easy to drive, nice suspension (I was moving two REALLY big TV's - 92" and 85").
Andrew PJaye was very helpful. She made the whole process smooth and easy.
David TThe location staff were wonderful. The vehicle itself was not, so unfortunately, we probably won't rent from them again. The back door opened just fine when I was on the lot with it, but when I arrived at my destination, I couldn't get it open. My team using the vehicle over the weekend were also unsuccessful in getting the door to open. The cab was mostly clean, but there was a significant amount of food crumbs on the floor, and more food trash in the passenger side door.
HEATHER WGreat service. Friendly staff…
Thomas MThe guy that checked us in and gave us the keys was pretty rude. He was coughing the whole time and didn’t cover his mouth, just coughed over everything. He also spoke to us in a very demeaning way. It wasn’t clear where we were supposed to go, as there is no sign that the Uhaul trucks are there.
Shannon MThe website is terrible and confusing, causing us to spend at least $20 dollars we weren't aware we were purchasing.
John SI was charged $14 for Safe Coverage Insurance that I did not select online or st the store location.
GREGORY BShane was great! He helped me check in and get the truck when the online service wasn't working correctly. Overall, a great experience!
Marjorie PI have not received an email confirming that my rental was returned or with a final bill.
Toni DI was very disappointed with the automated return. I tried calling Uhaul and then used the online chat. Neither was helpful.
SHAWN DNothing, the service was wonderful and very helpful!
Dennis AThis location will add rental insurance to your order without asking. Then good luck getting it refunded, after multiple calls to this location and uhaul main, no resolution
Robert GFriendly,professional and very nice staff. I got a smile and a thank you. That's unfortunately not common these day.
JOE DI had very poor service at another location, which resulted in the cancellation of a reservation. This location bailed me out and was a pleasure to work with. I will use them for not only my U-Haul needs but also Automotive repairs in the future.
James S