Customer Reviews for South Potomac Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of South Potomac Service Center

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Lee S. on

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david b. on

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Jennifer F. on

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Francis C. on

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ROBERT N. on

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The truck had some water problems and when driving it loaded more than empty felt like it was going over speed bumps .. was not as good of a truck as i had couple weeks ago..

STEPHEN R. on

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TRINA E. on

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Excellent workers. Very happy to please.

Gary R. on

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Cindy E. on

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very nice, knowledgeable people to deal with.

Tina G. on

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Lori B. on

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Shelley M. on

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Micheal H. on

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MICHEAL H. on

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Daphne C. on

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Micheal H. on

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LUCIOUS A. on

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fast and courteous service

Joshua C. on

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Decrease mileage cost. One day use and return to the same location still cost me $100. You're making a living by nickel and diming us.

Chris G. on

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Germaine J. on

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NENEBA B. on

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Artur G. on

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well done

CHERYL K. on

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Great! Would use again!! Truck ran well!!

Michael L. on

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William R. on

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Michael L. on

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Joseph C. on

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Everything went smoothly. But I was charged a wrong destination fee when I was told any location could be drop off!!

Austin G. on

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Tell them how many miles they are allowed to drive

STEPHANIE S. on

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Staff were very rude at this location. I rent uhual trucks a lot and these were the nastiest employees ever

Curretta R. on

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This was my first time renting and it was a wonderful experience. I will definitely be returning to this location everyone there were so nice and explained everything so well. Thank you

DIANE B. on

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Didn't have the size I needed. Had to go with a larger, more expense truck.

sandra w. on

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Nothing. Everyone was friendly and helpful. Pick up and drop off was easy.

Shawn H. on

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matthew s. on

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KYLE R. on

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Michael L. on

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Had everything ready upon my arrival and were courteous.

CHRIS L. on

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It was a good experience overall. Didn't have to wait long picking the truck up, or after dropping it off. Dolly was needed was already loaded on the truck

Theodolinda D. on

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Joshua L. on

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Charles A. on

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Have more variety on hand to select from.-

JOAN R. on

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Had a wonderful experience renting the van. Everyone I dealt with was very friendly and exceptionally helpful. I will definitely use this facility again! Thanks so much for making my move so easy!

ELIZABETH C. on

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Terri M. on

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Crist instrume J. on

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JAMES K. on

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Jimmie C. on

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Darcie N. on

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A refund was issued without my having to request it. Great customer servive!

JAIME F. on

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Really nice people and very helpful!

JAMES K. on

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MARY C. on

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Andrew M. on

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Very nice people working here, would certainly rent from this location in the future.

josh b. on

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The people here were very nice and helpful.

Stacy S. on

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The man that waited on me was very unprofessional. He was complaining to me about other staff members and customers and was getting very heated. After this discussion he proceeded to yell at another employee for 10 minutes before getting me my uhaul. Also I told him what all I had to move and he recommended a uhaul. After loading it up packed to the brim, it was not big enough and I had to make 2 trips which resulted in the rental costing more money. I have moved multiple times in the past few years and always use uhaul. This was a very bad experience overall.

TINY T. on

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Joe L. on

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JAMES K. on

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Kim K. on

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cynthia m. on

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Billie Jo B. on

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Staff was very informative and helpful.

OKEY D. on

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FORREST W. on

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Very cordial

karen h. on

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brandy k. on

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The U-Haul we rented leaked, When we moved it was raining!!

JAMES K. on

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STEPHEN S. on

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Nice people

JIM F. on

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Truck turn in was efficient and trouble free.

EDGAR K. on

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The folks at this location are ALWAYS nice and friendly and ALWAYS have whatever I need to help me when I need it. They EXCEED my customer expectations EVERY time! Keep up the great Customer Service! And, Merry Christmas to all the folks at this location!

Shianne W. on

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Light did not work in the back where you load. Truck would not start after everything was pack so it delayed us about an hour

Lenny R. on

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SONIA S. on

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DOUG P. on

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CHRISTINE B. on

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CHARLES A. on

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Patrick G. on

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ADAM M. on

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SHYRA S. on

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Richard D. on

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Well done, very professional.

tia t. on

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G J Mason M. on

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carla J. on

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I did not use the dolly but the tie was broken so now Im gonna get charged for it, you should check this before renting to anyone

ZACHARY S. on

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very hellful

Fred S. on

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DERRICK C. on

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Patrick S. on

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David S. on

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Michael B. on

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JAMES A. on

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Unfairly charged. The trailer was returned after less than 48 hours at agreed drop off but still charged for 3 days. Very costly and poor business practice.

JAMES K. on

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ALVA R. on

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POORLY ORGANIZED. NOBODY COULD GIVE ME A BREAK DOWN OF CHARGES

Harry M. on

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The.Dealership Owner was so nice. The Van was New & Rode so well. I highly recommend this Dealership. The Owner waited past closing time so I could pick up the Van. I was stuck in heavy traffic due to a wreck on the interstate and I called an explained the problem & the Owner said no problem that he would hang around until I got there. I was very impressed with the care this owner showed to me.

VERNON L. on

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Thank you

SUZANNE L. on

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Derek A. on

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jose p. on

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employee name jim at hagerstown area is so rude and there is no parking space when we brought back the truck im not using anymore uhaul

MARK M. on

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Truck was dirty inside and out. Cab was infested with ants. Had to stop and purchase ant spray to spray cab area for ants. Noticed something sweet smelling inside the cab.

David S. on

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I was needing to rent a SMALL enclosed trailer. The smallest enclosed trailer that I was able to rent was a 5x8 to be pulled cross country. I requested a 4x8 so that it would ride lower than my Ford Escape. Having the larger trailer cut my gas mileage in half. I feel that the price for a trailer that I really wasn't wanting to pull was expensive. Just to get a trailer the dealer at the S Potomac center had to send a driver to PA to pick one up...Worse yet is that there were trailers sitting at another dealership, one being a 4x8. BUT it could not be rented due to being for local only. WHAT IS UP WITH THAT???

MICHAEL C. on

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The store manager is extremely professional

Loyd B. on

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THE SERVICE WAS VERY POOR. VERY RUDE MANAGER

Joan L. on

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Dropped off did not talk to anyone. N/A

JAMES K. on

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