Customer Reviews for South Potomac Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of South Potomac Service Center

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Paul H.
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Customer did not leave a comment.

Jason D.
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Customer did not leave a comment.

Terry B.
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Staff were very friendly and helpful. They worked with me to get the truck needed. The only complaint is parking, but that's a minor concern.

Lewis W.
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Good location and easy to find.

patrishia O.
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The problem was the place I rented the truck from. They were nice that was not the problem. I wanted protection incase I got stuck in the snow. It was supposed to snow and did alot that day and I didnt want to take any chances. The guy when I was picking up agreed with me. When I got stuck and called roadside I was told I didnt have the protection?!?!?! Roadside explains that I got the wrong one. I called the place I rented the truck from and talked to the man. He told me he didn't know there was a diffrent protection?!?!?! That he thought the one he gave me covered towes and if it dosent he guesses I would have to pay out of pocket!!!!!!!!!!! I'm pissed but what am I going to do!!!!! I paid $175 out of pocket OUT OF MY RENT MONEY! when I was supposed to have protection for getting stuck in the snow! Now because the employee didnt know what he was doing i cant pay rent. I need to be refunded the $175 this was not my fault!!! And we had a problem with returning the truck. The online thing took all the info then when I got home it said I still had the truck like it never did all the pictures and whatnot. I could not go bad the roads where so bad because of all the snow and ice. I had already got the uahul stuck I couldn't get my car stuck too. I know the weather is uncontrollable that is why I wanted the protection incase we got stuck and I wasn't give it by fault of the place I picked up the truck not knowing the right thing to give me.

Donna A.
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The app for uhaul wouldn't recognize me being at the location to check in or return rental.

Kristin A.
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Customer did not leave a comment.

Joanna W.
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My order was switched to the online pick up when I selected an in store pick up so that I could get help picking up the truck since I had never rented a uhaul before. The app used to pick up the truck did not work correctly. The counter person just about argued with me that there was no dolly on the order when I knew I had ordered it. Told me he didn't have anymore but when he re read the order he magically came up with one. The fuel gage was at 3/4 of the way full but I was told to fill up the tank when I brought it back so I did not to have any issues. All in all, it was a poor experience. I will second guess renting a uhaul again.

Robert H.
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Customer did not leave a comment.

Harry W.
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Excellent service all four times that we've used Uhaul at this location.

Serena H.
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When I was returning the truck, some guy who was working in the shop started yelling at me telling me that I just hit another uhaul truck. He said JUST GET OUT AND GIVE ME THE KEYS! I got out and walked around the truck only to find out that I did NOT hit the truck! The way he talked to me was very unacceptable, rude and disgusting! Especially because I was accused of something I didn't do. Once I saw that I did not hit it, I found the guy and said come look at the truck. I did not hit it. He saw it and said Ok yea u didn't but u came close. SO THEN WHY YELL AT ME TELLING ME THAT I HIT IT?!?!! It was so rude. He didn't even apologize to me. He deserves to be demoted or fired for being so rude to a paying customer!!!! I will NEVER use this location again!!

Amber B.
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Customer did not leave a comment.

Carol R.
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the back door of the van was open & it smelled like urine inside

Corinne S.
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Customer did not leave a comment.

Luis D.
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Phone app pick up was little intimidating at first, but I am sure it will be easier now that I know what to expect.

Terry B.
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Staff were great and very helpful. Only complaint was the rental truck had a strong smell of cigarette smoke. Otherwise, an excellent experience.

Rebecca B.
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Customer did not leave a comment.

Frank P.
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What should have been a quick and easy process using a Smart Phone, was spoiled by the truck meant for us being held too long by the previous renter. We ended up having to rent a smaller truck that was already on site.

William E.
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This comment does not pertain to the location, but rather the system for communication with the customer via text. When I made my rental my paper contract indicated the drop-off location. I also received a text for dropping it off at that location, which had a link to complete the check-in process. I received no further direction on where to drop off the truck via text, phone or email. However, upon returning the truck to that location I was told that my drop-off location had changed. My issue is that I had never received any instruction about this until the employee at that location told me they didn't expect my drop-off. When I clicked on the link in the text that instructed me to drop off at the first location, the system had updated to the new address. So I had no trouble checking the truck in. So the system knew where I needed to go, but never communicated that change to me. I could see that as being very frustrating for customers doing an after hours drop-off.

Maureen D.
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Sketchy neighborhood in the middle of the night to be dropping off equipment.

joseph C.
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Customer did not leave a comment.

lewis W.
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explain the return procedure upfront..

Charles W.
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Ordered two furniture dollies and hand truck cart. Only thing I got was one furniture dolly. If they didn't have it should have told me. I had to go to Lowe's and buy two. Truck had used face mask on floor board and empty bottle water. Not cleaned at all. We had to sanitize it. The app takes too long and freezes up on you too. Will never use this location again or the app. Bad experience.

John B.
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Customer did not leave a comment.

Steven L.
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Were not at all prepared for 24/7 pick-up. Had to find an employee to pick-up before the store opened and there was no key in the drop box. Also had to do 24/7 return even though employees were present at the time of my return.

natalie Y.
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Customer did not leave a comment.

Rodney W.
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TOOK OVER A HOUR TO TAKE TRUCK OFF LOT.

deborah T.
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This is my first choice for any moving issue. These guys are on time, curteous, explain contract well, I think I've rented 4 or 5 times. Very easy transaction. Im always happy. Thanks guys I appreciate all of you. Deborah Thompson

JIM G.
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Customer did not leave a comment.

Ernest G.
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Good service

Aaron B.
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Customer did not leave a comment.

Kiara N.
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Customer did not leave a comment.

Mark K.
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David D.
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Customer did not leave a comment.

RAYMOND R.
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Customer did not leave a comment.

James C.
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I had no issues with the physical location to pick up and return the vehicle South Potomac Service center was fine unfortunately U Haul itself was definitely not major problems in the online process especially for pick up took over an hour

Amira C.
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Location was great. The mobile pick up was awful. If i knew it was going to be so complicated I would not have done it. You still have to go inside to retrieve the keys so I don't understand the point.

HENNING L.
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I got it with less than a full tank of gas and that is how I returned it but they still charged me just over $10 for gas I don't understand i filled it up just the way I received it???

Scott H.
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Horrible service

Christina D.
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Wear a mask! It's the law yet the guy came out and got within inches of my face as I was hooking up the trailer. I have rented numerous times before and did not need his help but he got right down next to me and completely disregarded my safety. My wife even asked him why he didnt have a mask on. I am high risk and take Covid very seriously.

Melissa W.
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All U-Haul trucks sb unlimited miles or the very least extended miles. I needed to pick up my dtr from college. I had to pay close to 600 to rent this truck for 1 day!!!!

Douglas S.
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Truck had 13,000 miles and someone before me had smoked in it . Terribly smelly. I asked if the inside was wiped down, they said "yes" I got home and cleaned with a cleaner and the paper towels were all brown. Dangerous time not to have cleaned the equipment!

Vicky T.
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Customer did not leave a comment.

Shannon W.
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Customer did not leave a comment.

glenn H.
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Thought rental was $19.95 per day.was charged $79.00 per day. Please explain the difference

KELLI F.
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Customer did not leave a comment.

glenn H.
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Customer did not leave a comment.

Jennifer C.
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Truck was not filled up with gas and mileage was wrong. Even after calling and reporting issue, I was incorrectly charged

James P.
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Everything with the location was fine however U-Haul has charged me double for my rental and I am very upset with this especially during this time.

EDWARD H.
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I dropped off my van on Saturday 4-18-2020 . I tried to get on the website that was sent to me. I couldn't get on it. I had a friend try to get on the website with his laptop and he couldn't get on it either

Craig S.
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They went out of their way to make sure I got what I needed. You can't get better than that.

Drew O.
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Customer did not leave a comment.

Carlotta O.
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The experience of it all with fantastic

Richard P.
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Customer did not leave a comment.

Brian B.
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Customer did not leave a comment.

Tonya G.
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The owner of this location was very rude I wouldn't recommend this location to anyone I know

Robin L.
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Customer did not leave a comment.

Latoya M.
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Daniel H.
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Paula C.
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CHUCKIE G.
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Customer did not leave a comment.

RAYMOND R.
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Nothing

Eva G.
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Customer did not leave a comment.

Jason C.
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cut mileage costs.

ROBERTA L.
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They always give quality service I wouldn't change a thing. Please keep up the great service your appreciated greatly!!

JAMES K.
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Customer did not leave a comment.

Greg R.
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Customer did not leave a comment.

Luu V.
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SHAWANA J.
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Customer did not leave a comment.

ROBERT T.
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Customer did not leave a comment.

B Jenna C.
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Customer did not leave a comment.

Jennifer H.
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The wait times for automatic check in were much longer than anticipated. Having to take pictures and wait for a representative to call emergency contacts seemed like something we could have done prior to check-in, and having to wait around for this put us behind schedule. Next time I will use the traditional check in method with the associate in person!

Teresa D.
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The gentleman that was working when I arrived and returned the vehicle was very kind.

Kathy R.
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Customer did not leave a comment.

Kyle W.
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Customer did not leave a comment.

Lee S.
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The gas tank was not half full, took a picture amd semt it in but still charged me for gas that was never there

Linda R.
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Customer did not leave a comment.

Judy R.
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The gentleman that helped me was very friendly. Great service!

Priscilla C.
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Customer did not leave a comment.

Pamela M.
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Customer did not leave a comment.

Dean B.
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Great customer service

JAMES K.
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Customer did not leave a comment.

Brenda F.
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People in front of us had to leave without their truck because they didn't have a smart phone. We were not made aware that we needed one either but luckily we did. They were not told they needed one before hand. Also there are two holds on my checking account that have yet to drop off. The waiting area was nasty and cluttered

John H.
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Customer did not leave a comment.

Jewel C.
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Customer did not leave a comment.

James W.
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Customer did not leave a comment.

Izabela C.
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Customer did not leave a comment.

LaKenya A.
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This place was so dirty I understand if I was in Mechanic but I wasn't

Michelle H.
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Customer did not leave a comment.

Sara S.
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Customer did not leave a comment.

Pete J.
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Customer did not leave a comment.

Leonard C.
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Customer did not leave a comment.

megan D.
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Worst experience ever! Moved with uhaul over many years and this was a disaster. I didn't get a uhaul with a ramp to help move certain items from my home. I called to change trucks thinking I they would just switch me trucks with a slight increase in the bill. Nope charge me for a whole new charge. I still had the first truck till 3 and it was only 11. If when I called the first time and they would have asked the proper questions that I was always asked over the years none of this would have ever happened. I was always asked what items will I be moving? Do I need a hand truck? Do I need a truck with a ramp? Worst customer experience ever! I will not be returning as a customer. I just now a week later got the things out of my old home to my new one. Not a great move and customer experience.

Floyd H.
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Customer did not leave a comment.

TRACEY G.
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Jim was awesome to work with!

LYNDA M.
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When the truck and carrier was delivered, no walk around visual inspection was done, yet when the carrier and truck was returned to a location in Illinois, we were accused of Jack knifing the carrier. That was not the case. If the carrier was unsafe, it should have been detected at this shop and not given to a customer who was traveling so far. We could have had a serious accident.

Lori D.
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Customer did not leave a comment.

Clayton B.
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Theresa R.
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elwood C.
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No reviews have been submitted for this location.

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