Customer Reviews for South Potomac Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of South Potomac Service Center

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JAMES K. on

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William E. on

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Though not a site issue, the self check-in app did not work. I did not complete verification of my credentials. Fortunately, the staff at the location was quick to assist. However, the location should have fixed two things: seems one of the tire sensors did not work as it indicated low tire pressure after I added air to the tire indicated. Also, the fuel economy guage did not work.

PAUL M. on

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kevin k. on

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ERVA G. on

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Viktoriya A. on

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Thank you

Andrew L. on

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kevin k. on

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This shop is always there when you need them.

Cameron N. on

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Prompt and courteous service. Many Thanks...

jeff c. on

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Cameron N. on

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The whole process was quick and easy and I like quick and easy.

JAMES K. on

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Kimberly J. on

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This is a mom and pop local business. The mother is very nice, yet the son that handles paperwork is lacking in effective communication skills and customer respect. Expect to be rubbed the wrong way. This truly hinders the growth of their business. Mom is ABSOLUTELY amazing and pleasant.

ALFONZO W. on

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Poor customer service. Lacking in social and people skills. Bad experience in general

Kelly H. on

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Deirdra F. on

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The check in experience was average the gentleman was nice enough. The truck had less than 1/4 tank of gas at pick up and after spending $65.00 to fill the tank at the AC&T we discover what was obviously a hole in the tank. Gas leaked on to the pavement at the AC&T. Really, I think someone used Stop Leak in the gas tank!!! I feel as if I have been mislead and RIPPED OFF by U-Haul.

JAMES K. on

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JAMES K. on

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JAMES K. on

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Charles W. on

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Very helpful people.

Neil G. on

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PAULA G. on

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Moreen M. on

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The person I worked with was very helpful excellent customer service.

Gary L. on

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Friendly, efficient, and helpful, truck was ready right on time - clean and in great shape. Staff reviewed truck with me and answered any questions. Had used the online Express check-in which speeded the process.

KRIS K. on

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Dawn V. on

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Lewis B. on

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Excellent, friendly service.

PORTER M. on

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The reservation I made somehow got messed up, and I had to come to this location to pick up a trailer. This delayed my trip by an hour. It's not this locations fault that the order was messed up, but I did spend an obscene amount of time learning about farm animals in the waiting room waiting for service.

leo N. on

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Timothy H. on

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Eric A. on

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John C. on

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Rebecca G. on

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John K. on

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PATRICIA B. on

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They help you out with anything you need.

Matthew I. on

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Joseph M. on

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Had to rent a much larger trailer than needed due to availability.

anthony s. on

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Better customer service, spent one hour being sent to 4-5 different people because the reservation time was incorrect. Who has an hour to spend on phone when moving.

Cymone S. on

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I would definitely recommend giving customers with long trips trucks with more ergonomically seating. The cabin of the vehicle we rented was small and abhorrently uncomfortable. The chairs do not recline very far at all. I would also recommend providing customers with long trips vehicles equipped with cruise control, power locks and windows. The power windows would have made for a safer drive; the cruise control would have provided more fuel efficiency for the customer paying for the fuel. The only positive about the truck was the effectiveness of the air conditioning.

Deborah K. on

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But I feel like I was over charged and am trying to call to find out why and having to wait forever for customer service from uhaul to answer the phone

Raymond E. on

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Keep up what you are doing! The UHaul rep at this location was outstanding!

Jennifer S. on

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Arthur E. on

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I was satisfied with this service

Brenda O. on

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The location and person running shop was very accommodating; however, 24 hr device was not helpful at all. Did not warn of license format required do it wouldn't allow for online pickup authorization. Had to go inside for transaction anyway.

MADIO T. on

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i wanted to rent a trailer one way from there to Cumberland , but it was in my point of view overpriced ( $70) , because i rented the same trailer from springfield VA to Cumberland and it costed me $40. So i ended up renting it for 24h , and i was told that if i brought it back and nobody was around since it was sunday and they don't work all day, i can just drop it, so i felt no urgency of bringing back earlier since i live 2h away . So i ended up getting the trailer back 2h late and was charged another full 24h. i was told the trailer was rented by another customer but of course there was no customer waiting to get the trailer when i got to the place. Not a good experience

Beth Ann B. on

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RICK B. on

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As a customer I really didn't need to know the employee problems they were having. That is the only bad thing I could say about this location. But if I need a u-haul this will be where I get my truck.

Jack I. on

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very professional

SHIANNE W. on

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Better customer service. When wuestions are asked details need to be gone in to. Was charged 2 times for a uhaul, once when i picked it up and once when i dropped it off

Tracy M. on

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John L. on

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I don't think it was his fault, but the software was acting up and I did have to wait about 10 minutes to get my van. I enjoyed everything but the little wait at the beginning so not for me but if the system is going to be slow maybe update it later at night and make sure it is good in the morning.

ROBERT V. on

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Service was great, truck was like new, great experience.

Mike S. on

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Jennifer B. on

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They were awesome!!!!

RAFAEL E. on

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Great Services

PAUL M. on

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Amanda M. on

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Kendra B. on

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Always quick and courteous service

john a. on

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Lee S. on

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david b. on

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Jennifer F. on

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Francis C. on

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ROBERT N. on

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The truck had some water problems and when driving it loaded more than empty felt like it was going over speed bumps .. was not as good of a truck as i had couple weeks ago..

STEPHEN R. on

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TRINA E. on

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Excellent workers. Very happy to please.

Gary R. on

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Cindy E. on

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very nice, knowledgeable people to deal with.

Tina G. on

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Lori B. on

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Shelley M. on

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MICHEAL H. on

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Daphne C. on

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Micheal H. on

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LUCIOUS A. on

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fast and courteous service

Joshua C. on

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Decrease mileage cost. One day use and return to the same location still cost me $100. You're making a living by nickel and diming us.

Chris G. on

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Germaine J. on

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NENEBA B. on

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Artur G. on

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well done

CHERYL K. on

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Great! Would use again!! Truck ran well!!

Michael L. on

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William R. on

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Michael L. on

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Joseph C. on

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Everything went smoothly. But I was charged a wrong destination fee when I was told any location could be drop off!!

Austin G. on

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Tell them how many miles they are allowed to drive

STEPHANIE S. on

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Staff were very rude at this location. I rent uhual trucks a lot and these were the nastiest employees ever

Curretta R. on

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This was my first time renting and it was a wonderful experience. I will definitely be returning to this location everyone there were so nice and explained everything so well. Thank you

DIANE B. on

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Didn't have the size I needed. Had to go with a larger, more expense truck.

sandra w. on

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Nothing. Everyone was friendly and helpful. Pick up and drop off was easy.

Shawn H. on

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matthew s. on

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KYLE R. on

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Michael L. on

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Had everything ready upon my arrival and were courteous.

CHRIS L. on

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It was a good experience overall. Didn't have to wait long picking the truck up, or after dropping it off. Dolly was needed was already loaded on the truck

Theodolinda D. on

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Joshua L. on

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Charles A. on

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Have more variety on hand to select from.-

JOAN R. on

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Had a wonderful experience renting the van. Everyone I dealt with was very friendly and exceptionally helpful. I will definitely use this facility again! Thanks so much for making my move so easy!

ELIZABETH C. on

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