Customer Reviews for South Potomac Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of South Potomac Service Center

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Theodolinda D. on

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Joshua L. on

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Charles A. on

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Have more variety on hand to select from.-

JOAN R. on

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Had a wonderful experience renting the van. Everyone I dealt with was very friendly and exceptionally helpful. I will definitely use this facility again! Thanks so much for making my move so easy!

ELIZABETH C. on

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Terri M. on

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Crist instrume J. on

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JAMES K. on

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Jimmie C. on

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Darcie N. on

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A refund was issued without my having to request it. Great customer servive!

JAIME F. on

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Really nice people and very helpful!

JAMES K. on

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MARY C. on

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Andrew M. on

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Very nice people working here, would certainly rent from this location in the future.

josh b. on

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The people here were very nice and helpful.

Stacy S. on

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The man that waited on me was very unprofessional. He was complaining to me about other staff members and customers and was getting very heated. After this discussion he proceeded to yell at another employee for 10 minutes before getting me my uhaul. Also I told him what all I had to move and he recommended a uhaul. After loading it up packed to the brim, it was not big enough and I had to make 2 trips which resulted in the rental costing more money. I have moved multiple times in the past few years and always use uhaul. This was a very bad experience overall.

TINY T. on

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Joe L. on

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JAMES K. on

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Kim K. on

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cynthia m. on

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Billie Jo B. on

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Staff was very informative and helpful.

OKEY D. on

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FORREST W. on

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Very cordial

karen h. on

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brandy k. on

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The U-Haul we rented leaked, When we moved it was raining!!

JAMES K. on

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STEPHEN S. on

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Nice people

JIM F. on

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Truck turn in was efficient and trouble free.

EDGAR K. on

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The folks at this location are ALWAYS nice and friendly and ALWAYS have whatever I need to help me when I need it. They EXCEED my customer expectations EVERY time! Keep up the great Customer Service! And, Merry Christmas to all the folks at this location!

Shianne W. on

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Light did not work in the back where you load. Truck would not start after everything was pack so it delayed us about an hour

Lenny R. on

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SONIA S. on

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DOUG P. on

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CHRISTINE B. on

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CHARLES A. on

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Patrick G. on

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ADAM M. on

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SHYRA S. on

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Richard D. on

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Well done, very professional.

tia t. on

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G J Mason M. on

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carla J. on

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I did not use the dolly but the tie was broken so now Im gonna get charged for it, you should check this before renting to anyone

ZACHARY S. on

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very hellful

Fred S. on

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DERRICK C. on

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Patrick S. on

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David S. on

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Michael B. on

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JAMES A. on

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Unfairly charged. The trailer was returned after less than 48 hours at agreed drop off but still charged for 3 days. Very costly and poor business practice.

JAMES K. on

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ALVA R. on

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POORLY ORGANIZED. NOBODY COULD GIVE ME A BREAK DOWN OF CHARGES

Harry M. on

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The.Dealership Owner was so nice. The Van was New & Rode so well. I highly recommend this Dealership. The Owner waited past closing time so I could pick up the Van. I was stuck in heavy traffic due to a wreck on the interstate and I called an explained the problem & the Owner said no problem that he would hang around until I got there. I was very impressed with the care this owner showed to me.

VERNON L. on

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Thank you

SUZANNE L. on

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Derek A. on

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jose p. on

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employee name jim at hagerstown area is so rude and there is no parking space when we brought back the truck im not using anymore uhaul

MARK M. on

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Truck was dirty inside and out. Cab was infested with ants. Had to stop and purchase ant spray to spray cab area for ants. Noticed something sweet smelling inside the cab.

David S. on

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I was needing to rent a SMALL enclosed trailer. The smallest enclosed trailer that I was able to rent was a 5x8 to be pulled cross country. I requested a 4x8 so that it would ride lower than my Ford Escape. Having the larger trailer cut my gas mileage in half. I feel that the price for a trailer that I really wasn't wanting to pull was expensive. Just to get a trailer the dealer at the S Potomac center had to send a driver to PA to pick one up...Worse yet is that there were trailers sitting at another dealership, one being a 4x8. BUT it could not be rented due to being for local only. WHAT IS UP WITH THAT???

MICHAEL C. on

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The store manager is extremely professional

Loyd B. on

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THE SERVICE WAS VERY POOR. VERY RUDE MANAGER

Joan L. on

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Dropped off did not talk to anyone. N/A

JAMES K. on

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Wendy S. on

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Excellent customer service!

Lisa B. on

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Janet S. on

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The person that inspected the truck and did the walk around did not explain anything and did not make sure the appliance dolly that was paid for was in the back of the truck. The staff needs to be more alert. When I realized the dolly was not in the truck they said I would have to receive credit when the truck was returned to the drop off location in Berkley Springs, WV. however I received an additional bill for $78.02 for an extra day which is understandable however they also charged me for a dolly that was not received.

jim s. on

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Very tight space for the amount of equipment

Stefanie C. on

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I submitted my reservation on-line as instructed; however I had to provide all of the same information once I arrived to pick up the vehicle. Why bother submitting all of your information on-line if it's not going to expedite the process?

Skeeter D. on

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Lewis B. on

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CADE M. on

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RENEE S. on

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Well rent again when needed, Thank You Very Much.

Joselito B. on

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Dessiree P. on

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The back bed had broken light bulbs. I end up cleaning it.

Brenda H. on

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Staff very helpful and friendly, good job.

John B. on

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None the were wonderful

JOHN ALLEN l. on

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Jim was great to deal with.

John L. on

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ken s. on

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The tow dolly I rented should have lights on the front of the wheel wells so driver can see the location at night through the rear view mirrors. It was a rather scary experience driving because of that. Not being able to back up with a vehicle loaded was also not helpful and should have been explained to me before renting it.

RICHARD C. on

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Joe P. on

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Audrey N. on

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I felt that this location went above and beyond the usual customer service that seems to be the norm now since customer service seems almost non-existent. They were very caring and concerned. Very helpful!

Thomas L. on

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walter m. on

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JAMES K. on

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John L. on

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MATT E. on

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There needs to be more questions at the onset of trailer rental. I set up my appointment and within 20 minutes of arrival I then had to purchase an adapter for my wiring harness as well as drive around the block to purchase yet another hitch adapter for the uhaul hitch I just purchased. A $30 planned expense became closer to $100 after all "extras". Renters beware to be 100% sure of your vehicle capabilities prior to selecting a uhaul trailer rental location as not all locations ask all the necessary questions to select products easier.

Cheryl H. on

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I rented a truck on July 22nd for my niece and when it was returned everything was ok - 18 days later I get a call from your insurance company saying a claim has been filed due to damages - I never received a phone call - email - text - photos - NOTHING! but they want me to pay for damages!! I will go to court before paying for anything.

ANTONIO M. on

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I didn't use truck do to a death in the family, never picked it up but had to get keys at 1130 do to location closing at 1200.called location this morning as uhaul instructed for a credit. Location informed me to contact customer service which I well about 1200 today. Antonio marcova 2407078147

cheryl m. on

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Andrew G. on

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Liz B. on

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KAREN D. on

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I have no complaints. The staff was very accommodating and friendly. The vehicle we used was great! It was easy to drive with excellent gas mileage and we were able to fit everything we had in it. I would definitely recommend this location to my family and friends.

Michael G. on

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tod g. on

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CAMRON J. on

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Best uhaul I've ever been too. Jim is a great guy and their customer service is superior to other establishments in the area!

Cindy W. on

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CLERK WAS RUDE - SPOKE DOWN TO CUSTOMERS. HE NEEDS TO BE RETRAINED IN CUSTOMER SERVICE, WHILE I WAS THERE HE MADE RUDE COMMENTS ABOUT ANOTHER CUSTOMER (SAID SHE A PROBLEM).

John L. on

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My wife and I were late picking up the truck. The owner of the rental location waited - for which we were extremely thankful. The truck was in good shape , clean, and ready to go.

josh f. on

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Very helpful and friendly!

JAMES K. on

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THIS UHAUL DEALER WHAT ABOVE HAS WAY TO HELP ME OUT THAT WHAT YOU CALL A REAL UHAUL DEALER