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Dennis B
Customer Reviews for Southside Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very cordial and courteous.
Tim TNothing at this time. All went well. Was very happy.
Kevin MThe gentleman was amazing! 5stars service
Lindsey MGreat service. Friendly. Would definitely use again.
Samantha WI washed it as a good customer, just like to see this gratitude in future use
MIKE SConvenient location. Very helpful in getting the trailer I needed for the time and date required.
Jeff SThe owner was very kind and even stopped working on a vehicle to come and unhook the trailer for me. Would highly recommend Lanark SouthSide service for all of your uhaul needs!
Jelena RI always use this location for u haul rental. Very good service, would highly recommend.
DOUGLAS TNothing this place was an awesome place to go for are moving needs and we will be back again thanks and we appreciate you
JUSTIN BNeed to double check tire inflation, had to inflate a tire that had very little pressure.
DALE MNothing. Bob was excellent went above and beyond answering my questions about the area and where I needed to go to get what I needed to do done.
CHRISTINA PI rented this car dolly for 2 days was done with it 3 hours before the first days time expired and had it back where I picked it up which was a Sunday thought I would be reimbursed for the 2nd day which is the way most rental places do it feel like I was ripped off $ 44.95
MIKE CKeep up the good work!!!
DOREEN Wgreat customer service
Mark HWhen you promise something -DELIVER !!!
Michael HGreat service Great person
Craig FWhat I would do to improve service at this location would be have the representative of your company do a walk around with their customer, right down the odometer reading and when it's checked in make sure he writes down the right gas mileage and gas reading. I should have waited and checked it in with him but he wanted me to have it back early because he said he had another customer. And I think it's sort of a scam that he's pulling having me bring it back before we do it together and check in because I brought back more gas than what was in it when I got it. There is no way I put that much mileage on it I have plenty of witnesses that tell me what a jerk and unprofessional businessman the location is. I should have asked around before I run it from them. I have rented several times from the Freeport Illinois dealership with absolutely no problems. I'd suggest better training consequences when agent lies and listen to your customers because they we aren't always wrong I was always taught in business to listen to your customers first well I hope you do the same U-Haul
Chad CClean trucks. Very useful when moving. Easy transaction
RITA AThis is myself and my family's third trailer rental from South Side Service and while it's actually a longer drive for me than several other U-Haul locations, the service level makes it worth the extra travel. I HIGHLY recommend South Side Service for anyone needing a U-Haul rental.
Richard UThe only complaint i have is i did not want the Insurance on the rental he still put it on my other issue is I got a smaller truck this time and drove the same distant and my last on was about 40 so ething dollars this time they charged me almost 80 and thats within a couple of daysits ridiculous
Jennifer tNice and convenient. Everything was quick and easy. Highly recommend.
steve psimple drop off - no issues with site
JIm BNothing to comment
Mark SGreat service!
BRIAN PThis is not an issue with the location but a flaw in the check-in process, that when I used my laptop it would only let me upload a file but take a photo of the front of my license and then it would not approve me — even with customer service. Luckily I was able to log in with my phone and raid a photo. But it was a 30- minute process and costumer service’s only solution was to wait until the location was open. Not a solution. My movers were en route. There were multiple issues with your platform and ability to resolve issues.
Abigail RAbove and beyond great service & personal attention!!
RUSSELL WGreat!
Andy MVery nice. Good service.
Dennis SLocation is close and representative was willing to explain process for the automated check in and return.
LOWELL TNot a thing
JULIE KStaff was very friendly and helpful. Would definitely use this location again for any moving needs.
WENDY DQuick and easy in and out
Steven TVery pleased about the customer service
THOMAS EChange nothing. James was awesome.
Bonnie HEverything was fine. Thank you. I finished early 10/18/20 at 3:am the key 🔑 of the U-haul was place in the drop box. Once again thank you.
MIGUEL KJim was great. Very helpful and informative
FRANK MI returned the truck on a holiday weekend and the owner was out of town till the 8th. I rented the truck on September 3rd and returned on September 4th. I didn't have it set up on my phone on how to return the truck for after hours, so I called uhaul and was passed to various people that did absolutely nothing but put me on hold. The only way this got this resolved was through a email.
BURGESS YYou can work better to review reservations with the customer and properly enter the request from the customer into the system. The reservation was completely incorrect, and I was never notified of the changes. Then once I received confirmation of my incorrect reservation I called and was given the run around. Unapologetically they made me drive to this Lan ark location where the man was actually helpful however was still incapable of getting my reservation correct and it took almost an hour to get everything squared away. Overall the process was horrible and I will not be recommending uhaul to anyone moving. Charles - needs to work on his listening skills in order for this to not happen again in the future.
MICHELLE GOwner was very personable and helpful.
EDWARD LJames was very helpful and available to answer ALL of my questions.
BRUCE BExplain how they are hooking up the trailer. I know social distancing is in effect, but I can listen 6' downwind. Other than that, very friendly and efficient. While I didnt get the trailer I wanted, the free upgrade was super convenient. I went to the Dr., walked to my storzge unit to get shovels and buckets, and got the phone went off. Instead of making an 80 mile round trip so get my trailer, I could pick up a similar one literally within eyesight across the highway and 12min before my scheduled pick up time.
Christopher RGood service, took a little longer to get the Trailer, I wanted, a M.C. trailer. But that's ok , I will be back when I need moving equipment.
John JExcellent service and friendly. I would rent from them again, it was an excellent experience
Bradley HJames Hazelbower was awesome. He was patient and helped us with a very difficult move. His advice was perfect.
Kenneth WThe customer service was awesome would highly recommend it to everybody
BRUCE SAlthough the gentleman at the pick up location was great, U Haul required us to drive 95 miles from our house to pick up our rental. Half way between Illinois and Texas the AC went out in the truck, and it was a pretty new vehicle. Because we were pressed for time, we didn’t have it repaired. We also rented a motorcycle trailer and there was a problem with the taillights which we had repaired before we left. Road service for that was okay, but lights failed again once we arrived at our destination. Very costly too. If you need to use this company, deal directly with the location you’d like to pick up from. Calling the 800 number or going online, the customer service will be worse.
donna c