Customer Reviews for South Side

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of South Side

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Bryan B.
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Customer did not leave a comment.

william M.
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Trailer towed acceptably but tended to track left. My son and I are familiar with trailers but the one would tend also to back to its left and pinch no matter what we did. I am guessing axles are no longer set properly. The trailer was clean.

Lukasz K.
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Helpful and friendly people here. They go the extra mile to help out their customers.

Thomas V.
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I was dreading the app drop off after my initial pick up glitch but fortunately Tricia Bryan wss working and did the whole check in for me without any hassle she made it so easy that it only took a few minutes I would recommend this location to anybody thank you

JOSEPH BEREND P.
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Customer did not leave a comment.

shawn R.
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Lower rates I felt I was to expensive for a one way to California

George S.
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Customer did not leave a comment.

Scott M.
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RANDALL F.
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Kevin H.
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First inspect all equipment and make sure it is fully operational. We had two tires on the auto Transport trailer that had gashes and Tricia just blew it off and said it happens all the time. Not even an hour into our trip and one of those tires shredded on I-90. Then we had the second one replaced in Clarksville,TN. The auto transport worked well, if the tires had only been properly inspected and replaced before we picked it up we never would have had problems.

Dave H.
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The woman who helped us was very nice but had trouble with the system.

Zachary R.
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My husband is active duty military and we are moving on military orders to a different base. Your compensation system, your employees knowledge of products and services, especially those in the call centers Need improvement. We had to drive 6.5 hours away (13 hours round trip) to get our uhaul because the location we reserved it weeks in advance did not have it and we're given Barely any notice. And we were misdirected to several other options that ended up not being available/costing us money. Then, we're given only 2 extended days with the uhaul... we don't want more days... want some sort of compensation towards the cost because we had to move several things around to be able to spend a whole day driving to get a uhaul. In addition, Uhaul employees stated that if we returned the trailer in that same day we would only be charged for one day so we did to a location closer to us and were still charged for the entire trip.... again leaving us in a mess with little care from Uhaul employees. The information is not clear and many employees are untrained and do not have the correct answer. Very poor service. We should have received compensation for this services. We do not recommend uhaul.

WILLIAM P.
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Needed a trailer for a few hours, they had exactly what I needed. Fast and simple check out and return.

KEY PATRICKHENRY K.
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Had hidden fees while returning. On our rental agreement it said total fees and cost about $90 and it said we paid the full amount then when we dropped it off and used the website to return it, it said we owed almost $30. We will be contacting uhaul to get our $30 back.

Patsy L.
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It would have been helpful to know that we would have to pay to have assistance in unhitching the tow dolly.

Bobbi H.
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Customer did not leave a comment.

Ericka B.
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Office very dirty. Was 45 minutes behind schedule because of the computer system.

Melissa Y.
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Julie S.
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Gerald B.
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Kevin B.
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although pickup worked out, it was frustrating and time consuming that my original pickup location had changed 2x. I was originally scheduled to pickup in Spearfish at 8 am and when I called I was informed that my pickup was moved to an alternate location in Spearfish. as it turns out that location was actually closed on the scheduled pickup day. after calling the representative (who was very helpful) back at the original location, she got it worked out for pickup in Belle Fouche (approximately 15 miles away). it worked out in the end but it certainly wasn't flawless

LOYANN D.
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John R.
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larry S.
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I can't think of any improvements.

Karen M.
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Amanda S.
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Jared N.
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Douglas J.
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Extremely helpful

Edward I.
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It appears the lot is down the block kitty corner. The actual address is a tiny service station with no parking space.

steve M.
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They went out of their way to have they truck ready for me after hours because I wasn't able to pick up during normal hours. The process was a breeze with friendly service! Thank you!

Jeffrey N.
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Highly recommend. Very personable and helpful staff.

Larry L.
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Customer did not leave a comment.

Dave W.
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This is the 3rd time I have rented from them. Friendly helpful staff!

Mike E.
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Roberta L.
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Ben S.
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Daniel S.
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I wouldn't change anything, the representative was VERY knowledgeable, Very Helpful in explaining what was the best option for my needs- I Highly Rate this experience, a 10 out of 10

Randy B.
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Customer did not leave a comment.

Mervin R.
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Daniel K.
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Matthew A.
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Denise B.
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Know the website well. It took me an hour or more to figure out how to return the trailer using the app. Then I was charged for the additional time.

Kyle R.
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Customer did not leave a comment.

Dion W.
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Eldon N.
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Carie M.
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Robert G.
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Good people, very helpful

Kenneth T.
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Scott W.
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MICHAEL N.
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Great team here willing to help you. Great customer Service

Mike S.
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Rose N.
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Jason B.
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I believe her name was Gretchen very helpful very upbeat and positive

Steven C.
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Steven C.
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Daniel K.
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Eric W.
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Bob W.
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Paul W.
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Paul W.
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Sharon A.
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Trisha the u haul attendant was exception in friendliness..knowlegeability..it was a pleasure doing business w her...she is commended..

Michael H.
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Easy checkout!

Peter Z.
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Customer did not leave a comment.

PETER Z.
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Customer did not leave a comment.

MARK U.
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Na

Paul W.
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Customer did not leave a comment.

David K.
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Was closed on a Saturday.

brendan G.
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Customer did not leave a comment.

Lee J.
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Rose N.
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TRISH is always the best to work with 5 star customer service

Sherry B.
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Very nice people made us feel welcome in our new home town!

Ian F.
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Customer did not leave a comment.

Jim B.
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It took an hour to get the contract paperwork taken care of and 15 more minutes to get the trailer hooked up to leave. The person was very nice, but every other customer that stopped at this gas station during my visit to pick up the trailer, was taken care of while I was repeatedly asked to wait.

CHRISTOPHER R.
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I signed up online and I'm already a U-Haul customer from the past . I also submitted my updated credit card information and a photo of the front and back of my drivers license and when I go to the pick up location I had to submit the phone numbers of two relatives before I could pick up the vehicle . It seems a little too much considering the information that was already on file from my previous use of the services.

Nancy S.
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Customer did not leave a comment.

bob S.
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jacob S.
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angela M.
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kimimila C.
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mark H.
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Well run dealership. Great people!

Eric W.
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karen S.
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Thomas C.
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You were awesome. Thank you!

Sheila F.
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The Service is really great..nice people...Very dependable.

Linda C.
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Customer service was pleasant, uncomplicated and speedy.

Julie S.
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Customer did not leave a comment.

rose N.
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Great customer service

Mark W.
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Hire more individuals like Trish

Justin S.
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Customer did not leave a comment.

SHAWN T.
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Staff at this location was extrememly helpful. Great customer service.

Lorraine P.
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Good people.

Sheila F.
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I know one wants cash...It took more time for me to run to the bank and get the cash..and a few times I had to wait for a truck...Tricia was so nice and calm and I do believe do a tremendous job in assisting me.. There are rules and times have changed..I do not use my credit card anymore... Thanks Anyway...Sincerely Sheila

Lori T.
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Customer did not leave a comment.

Dakota M.
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Always very friendly and quick!

Shawn C.
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Customer did not leave a comment.

rick D.
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TERRY H.
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Customer did not leave a comment.

MICHAEL V.
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I was early for drop off, so they were not expecting me. The service was fast and the attendant was helpful. I was hoping for a small refund if returned early, unfortunately they couldn't help with that.

AJ S.
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The truck had a check engine light come on and off the whole time I drove it. It seemed to have no power barelt.being able to get over 45 loaded. Also it had rained the second night of moving and I parked facing into the direction of the rain. Went to unload and the entire front and moms stick had water in it. Also there was an oil substance all over the floor creating black residue over all my furnature mattress and boxes. I am very very unhappy with my experience and wish to speak to someone about it. The business of getting it done was great people to work with but horrible equipment.

Shelley W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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