Customer Reviews for South Tampa Truck Rentals & Outdoor Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of South Tampa Truck Rentals & Outdoor Storage

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Nicholas C. on

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Melissa O. on

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The Uhaul agent was professional and helpful. It was very easy to rent and return. I would recommend the Uhaul on Rome in Tampa to others. Thank you.

Matt B. on

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Dropped off on a Sunday so I did not see inside. Outside is basically an unpaved lot.

Natalie H. on

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Tracy S. on

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Andrea B. on

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The lady at the front is ALWAYS super sweet, very personable and could not be any more friendly. Always an amazing experience everytime I rent from this location! 5 stars!!!

Natalie H. on

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Very accommodating! Was able to get truck before office opened.

Tammy H. on

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I was told the truck head half a tank and when I was a mile down road ithe low fuel lite came on. I tried calling the guy for 2 days and left several messages about the empty tank. He never called me back and I put 30th dollars in tank and drove it to destination. Then I was charged 36$. What do I do to get this taken care of.

Hanne F. on

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Agent at location was extremely helpful and nice to deal with

Melissa F. on

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Sarah T. on

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James R. on

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Brian M. on

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Friendly service. Well maintained truck.

Charles N. on

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Derek R. on

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Andrew K. on

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GARY W. on

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The man was very helpful and welcoming, recommended us making comments to help you in future with regards to the state of the truck when we received it as he was shocked with how it smelt and that we had to smell that from port Charlotte but we were happy with him making the notes for us. I hope this is not how all the trucks go out from that location as I love u-haul and I don’t want you to lose business because of this location. It wasn’t great customer service.

Adam D. on

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Jesid A. on

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Dominik K. on

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Timothy B. on

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Very easy pickup/dropoff process. Brand new cargo van with less than 3k miles. Great location!

Jose T. on

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Garland M. on

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Valerie M. on

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The vehicle feul tank needs servicing

Devin W. on

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Sheela M. on

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Excellent service

RYAN N. on

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Anita M. on

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Great location and Christine is wonderful to work with.

Emma V. on

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The truck needs deep cleaning in and outside other then that everything was good!

Steven G. on

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Can not say how wonderful the woman was that checked me in! Great service!

Scot B. on

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Easy in and out and great service!

Maily L. on

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Very awful experience!

George W. on

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The van was delivered with no problem other than the lady insisted that we fold all 24 blankets. No one had told us that the blankets had to be returned folded. We were in a hurry, so this slowed us down.

John C. on

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Glenn C. on

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I have no suggestions for this location! They are always great to us.

Tamara C. on

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Excellent service provided from the representative at the location upon check-in. She was professional, friendly, knowledgeable and efficient.

Bryan S. on

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Ryan K. on

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I love this location, the staff was beyond helpful with the equipment and very understanding with my timeline, I will be using this location for my future rentals.

John K. on

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Ryan K. on

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Anthony F. on

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Robert W. on

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The personnel at the Rome facility are very professional and personable. The rental and return were flawless.

Chandra T. on

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The entire transaction was a nightmare from beginning to end

George M. on

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All the employees are very respectful and helpful

Marla G. on

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I can't imagine. You are so easy to work with and are always so accommodating and helpful. Low key and reliable, exactly what I need. Oh, and you're close to where I live - big PLUS

Ray F. on

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get the right truck

Susan C. on

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Christine is always amazing and helpful. I will not go to any other locations but this one. Thanks for the great service. I love the van, drives amazing and they are brand new.

Susan B. on

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JAQUETTA M. on

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Brenda A. on

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They were great! Friendly, quick and knowledgeable.

Denise K. on

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Dawn K. on

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Make sure that the vehicles are in proper running order (with keys that work) prior to allowing customers to drive off lot. This vehicle was dangerous and should not have been allowed to be rented. Poor customer service from location! In over 3 hours of trying to call the location during business hours (and leaving one message for an urgent callback), they neither answered the phone nor called back. However, the U-Haul 1-800 customer service people were outstanding!

Michelle R. on

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This was a disaster and a nightmare. I was given a truck at closing and the gas and mileage were significantly different from what my contract, she emailed me said. Since she was already gone the only thing I could do was take a picture of the gas and miles since I was dripping it off after hours. I did just that, took pictures at pickup and then again at drop off. I was charged for all those miles that I did not use the truck and for all that gas they said was in there, but wasn't. I've tried calling and emailing them SEVERAL times but nobody will return my call or answer my emails. I have screenshots of 45+ calls over the last three days and of all the unanswered emails I have from the last three days. I will never step foot into another uhaul again. This was my first and absolutey last, time. If someone is reading this an acknowledgement that this was received would be great.

Kaylee M. on

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Susan C. on

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Christine was amazing and friendly. Loved the van. It was brand new and very comfortable. For sure will use again and highly recommend!!!

Jessica L. on

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The check out process was hard for me, the validation code would not allow me to check in through the online system. I arrived at the location promptly at 7:30 within my 10 hour timeframe window. But it ended up taking an hour to try and trouble shoot the hassle of not being able to access the online account to prove that the gas/mileage and condition of vehicle was secure. I had been up since 4 am that day, and couldn't check out, I called customer service but by the time we got a code I had already been there an hour and I had dropped the key in the door to leave and couldn't access the mileage on the truck. After a long day of moving, it was pure torture trying to deal with a tech issue. This was through no fault of my own and I was charged extra because I couldn't access the system, and prove that I was there by 7:30

James G. on

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A dump, but a dump that's convenient to downtown. Adequate vehicle, fair rate.

Benjamin G. on

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Doug S. on

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Christine was very helpful and friendly but I had to sweep the truck bed out which was filthy and the windshield was really dirty . There was a chunk out of the back tire on the side wall as well .

Jeffrey P. on

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Jennifer S. on

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Frederick K. on

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Lower your rates.

Pascal S. on

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I reserved a furniture dolly and a utility dolly and we got there and they didn’t have any in stock. We got completely screwed as we relied on U-Haul for our move but got screwed big time!

Rian F. on

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fantastic.

Cleonia B. on

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Ozzie B. on

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Salvatore D. on

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I was overcharged initially by more than $50. I called back and was told to be refunded for the overcharge but was only refunded $35. The truck was dirty and the service at the location I picked up from was less than helpful. Every time I call the local location for my refund or for any means for that matter, no one picks up the phone. Horrible experience.

Ian A. on

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Associate very friendly and helpful. Only thing is lot was kind of a mud hole.

michael S. on

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Stuart M. on

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Charles G. on

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Easy check in, pleasant staff.

James P. on

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Ashley C. on

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Return was easy but lot was extremely full and hectic.

Cynthia P. on

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BRYAN G. on

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Awesome team

Trent W. on

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The pickup location could be improved by adding a paved parking lot and cleaning the office; there was a lot of flies.

Scott B. on

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The drop off location was a little hard to find and somewhat messy.

Sue Heidi A. on

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They are the location. There are fast to process. My entire family rent from them m on Rome Ave. They are polite and you can tell they work really hard. Definitely My 5* Place

Juliet I. on

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Greg L. on

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Daniel R. on

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Stay with customers during drop off to minimize delay of return confirmation. Staff would not pick up or return calls so I had to visit the location in person to deal with my "missing" return status and order number.

Lidia K. on

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Justin S. on

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carolyn E. on

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Manager is wonderful. I thank him for a wonderful experience with U Haul

sharon M. on

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Nothing, Brian was excellent.

kirk F. on

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fix the mud puddles had to wait for people parked at the entrance that were eating at a food truck on the lot.

Mark C. on

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Jared S. on

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Alison B. on

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Edmond T. on

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Nice and friendly customer service.

winston E. on

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Location is fairly run down and no customer service area (no ability to print to print).

Glen C. on

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We have used this location multiple times, and they are wonderful. I would highly recommend, and customer service is great. They always offer suggestions and have never nickel and dimed us.

Douglas B. on

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The manager was very helpful. I forgot her name but she remembered mine. Very stress free transaction during a stressful time in my life. Thanks so much!

Tracy L. on

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Karen B. on

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Alissa M. on

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Improve on-line process - I did not appreciate having my pick up location changed as it caused quite a complication for us.

Jonathan L. on

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claince D. on

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Nothing much you can do just keep on what you know and please keep on doing

GAYLE R. on

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Please send a copy of my receipt to gaylarobinson3@gmail.com

thomas M. on

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Our go to place when needing a moving truck