Customer Reviews for South Town Storage & Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of South Town Storage & Sales

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Karli H. on

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I have called and complained three times now. You can check the recorded phone calls. I contacted U-Haul shortly after returning this rental to inform them that when we picked it up it was sticky, gross and smelled of cigarettes. There were ashes in the ash tray. We called to arrange for a 15’ truck with a trailer and were told it would be ready for us when we arrived at the location. When we got there, the lady hadn’t done anything. She gave us the keys and told us to pick a trailer. She later admitted on the phone that she never did the inspection or even looked in the vehicle! The truck was absolutely terrifying to drive. It would clunk into gear and made a horrible grinding noise. It pulled badly to the right the whole time, we kept pulling over to check the tires. I complained already and was told that a manager from that location would call me to “fix” the situation. To my horror, the lady who I complained about called me and said “I heard you have a problem with me?!” I was mortified. This is the worst customer service I ever received, not to mention that when we were checking out at that location it took 20 minutes because she didn’t know how to use the computer system and had to call someone for help to talk her through it. While I am patient with new learners, this employee’s disregard for cleanliness and safety of the truck is alarming. I called again and complained and was told the manager of this location would call me but still have never received a call. I tried to call again today and there was no answer. It’s getting ridiculous. I want this to be made right. Please call me at (801) 793-0714 when you read this. Thanks, Karli Harvey

Alora C. on

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Customer did not leave a comment.

Wendy P. on

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The truck rented had some issues, gash in the hood, windshield rubber seal not sealed and thumped while driving down road, it was taped down to quiet the ride, the check engine light was on the gas lid message continually displayed leaving us anxious the ride that some point we could be walking .

Paul W. on

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Customer did not leave a comment.

Kenneth W. on

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Nothing. Excellent service!

Jeremy g. on

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Customer did not leave a comment.

fred f. on

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Customer did not leave a comment.

Jason J. on

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Very nice experience

LORI B. on

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Friendly courteous service very nice people

PATRICIA P. on

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Awesome customer experience!

melody k. on

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Customer did not leave a comment.

Samuel H. on

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When I picked up my truck this location did not have the furniture pads that I reserved. I was sent somewhere else to pick the up, then it was only 1 dozen, not 3 like I had reserved. Also I had to put my own dollies in the truck and hook up my own trailer. Definitely not customer service oriented.

Larry M. on

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Friendly and excellent customer service

GREG B. on

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Maybe some light snacks and beverages, just kidding, it was

JULIE A. on

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Customer did not leave a comment.

Tyler S. on

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Everything went smoothly.

Charles T. on

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First rate facility