Customer Reviews for South Towne Storage Company

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of South Towne Storage Company

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Mark G. on

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LE P. on

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Earl C. on

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Thomas W. on

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Jessica G. on

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Susan W. on

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Regular employee was on vacation Fri. and Sat. UHaul computer was painfully slow Sat., getting a truck took over a half hour due to computer delays. Location is a storage facility. Corridors and turns are very tight from area where vehicles are parked to front gate. Personnel were no better than average. The problem I have had with satellite UHaul locations in Salt Lake is that the business's first priority is mini storage, not renting vehicles, and it shows.

Edward O. on

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Alexander N. on

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Amy N. on

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Key drop off location not clear

David G. on

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john L. on

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Kristin B. on

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All windows were dirty inside and out. The back compartment was covered with a film of some sort of sand.

Cami C. on

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MICHAEL G. on

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Friendly, efficient employee, and the truck ran great!

David C. on

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They take lunch at 1:30 and close the shop with a "Will Return" sign. The only problem is that information is not shared at the time of renting. I only needed an appliance dolly, the sign was out when I came to return it. Fortunately, the attendant noticed me on the security camera and came out. I get she needs to eat and I want her to be nourished; please just let us know these things ahead of time of rental so we can smoothly PLAN our return. She is very delightful and nice.

Laurel B. on

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david M. on

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Customer service agents messed up my booking and after two hours on the phone with 5 agents they finally fixed it.

Austin B. on

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Your truck leaked fuel all over as I filled it, creating a fire hazard and endangering people in the vehicle.

Charlie B. on

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I couldn't get into the site to pick up the keys and truck and had just as much of a pain and time consumption when bringing it back. I was told my total bill would be $80 and change including tax and now I'm being told it will be $142 instead. I only put 9 miles on the truck, returned it clean, didn't use the blankets or dollie, and by the time I got logged into the site and all the stupid pictures and crap taken, I was on time bringing it back. I'm getting charged almost double what was quoted. I'll NEVER use your service again!

Sandy H. on

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Kristin D. on

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Randy J. on

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Very easy to use. It was difficult to back the truck out on such a busy street.

Jeremy D. on

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I had to wait a bit for someone to show up at 9am to open the business. Then, at drop off I waited 10 minutes for someone to show up again.

Gautam G. on

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The receptionist was very rude and needs training on customer Service skills.

Virgina F. on

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Great experience

Tammy S. on

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REBECCA P. on

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DID not like the after hours return online., Dropped the key in the box and went home. Then tried to return online only to see I needed to be at the location to do so. Not a FAN of the online return!!

Kirk P. on

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Vishal C. on

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Michael A. on

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PATRICIA D. on

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The UHaul agent was very knowledgable and helpful and answered my many questions. She was professional and friendly. I would definately recommend this UHaul location. Thank you for all your help.

Chris H. on

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Alex W. on

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The staff at this location were great, but the pickup was pretty challenging for me. I had a lot of trouble backing out of the little parking spot on the back of the property. I would have preferred just driving forward off the lot. I'd probably just do an official Uhaul location next time that provides more space and parking.

Larry K. on

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