Customer Reviews for Southboro Auto Tech LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southboro Auto Tech LLC

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Barry O. on

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Dropped trailer at night but staff were very helpful in explaining the procedure.

Jonas B. on

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Customer did not leave a comment.

Charles P. on

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Friendly, professional, efficient

Marybeth S. on

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Jason F. on

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Received great service at Southboro Auto Tech.

David G. on

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Nothing really - Great experience all around. Booked on line and the location had the equipment ready to go. Staff checked out the trailer, hooked itt up and had me ready to go in less than 20 Minutes. Very friendly as well!

John Z. on

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The experience was very good. Sean was very helpful. Good work!

Danyelle W. on

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Staff was knowledgeable, friendly, and accommodating....I will continue to support this business.

Kurtis J. on

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Staff was very helpful and friendly. Equipment was in excellent condition. I would definitely use these guys again.

Vincent U. on

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Quick pick up and drop off.

Lisa B. on

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Customer did not leave a comment.

Mark M. on

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We had an issue when it came to picking up our truck. We had reserved the truck on Monday 8/5/19 and received a confirmation code: 361441. We called to confirm the pick-up of the truck at our local U-Haul Neighborhood dealer, Southboro Auto Tech LLC and were told that we were all set and would need to pay $30.00 plus $10.00 for a hand truck. This morning when we arrived to pick up our truck they could not find our reservation and the code given to us did not work for them. I had to redo the reservation and not only did I have to pay $30.00 + $10.00 for the hand-truck there was a fee of .79/mile we were not made aware of when we first made the reservation. The attendants at Southbout Auto Tech LLC were patient and helpful but the U-Haul system which lost our original information caused us a loss of time and money and unexpected expenses. We are very disappointed. Please email any responses to this email to mattingly123@gmail.com or mrs.sharon.mattingly@gmail.com.

Christopher D. on

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jim R. on

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Sean in Southborough went above my expectations, he was absolutely great

Erin S. on

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Gregory A. on

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Do not arbitrarily force me to go out of my way to pick up a truck I had reserved weeks in advance.

janet M. on

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Diana C. on

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Chris went above and beyond to make my moving experience as painless as possible. I was extremely pleased with service.

peter E. on

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An employee of this location loaned me his personal trailer light adapter. My car had a 7 plug connector and the trailer a 4 plug. I thought this was outstanding customer service and a willingness to help. This allowed me to use the trailer, and I later bought an adapter for myself and returned his.

Mark O. on

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Sean was very knowledgeable, friendly and efficient

Tom M. on

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mike D. on

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xuemei H. on

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Richard R. on

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gregory P. on

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After driving 6 hours to pick up an auto transport I was told my reservation was not going to be honored because " my vehicle could not handle towing the car". I insisted that my reservation was accurate and that I had towed the same make and model car with my vehicle before. There was no effort to look into the problem and the person handling it would have been ok to send me driving 6 hrs back home. That's not customer service!! I called the 800 number and confirmed that my vehicle could handle the towing and had to give my cell phone to the representative at the location. Meanwhile during the conversation that the rep is having with customer service on my phone, the person selling me the car i was going to tow, is calling my phone wondering where I am but I couldn't answer because the rep is talking to customer service on my phone. After an hour of wasted time it got straightened out...only because I had to insist my reservation was accurate. The rep could have been a lot more concerned with the situation. The others at the shop were great and very helpful in getting me hooked up safely. Maybe uhaul can upgrade the reps computer or provide more computer training to handle these kinds of issues for the next customer.

Shawna K. on

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I more so had a problem with Uhaul over the phone, the location and girl at the front were very helpful.

JEFF R. on

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Make sure trailer ball size is stated

Nicole D. on

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Diane N. on

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Dariush V. on

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The vehicle was nice and clean and the customer service was great. Would recommend to anyone. Thank you for a positive experience