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Karla C
Customer Reviews for Southbridge Gas Station & Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off location was a tiny parking lot full of U-Haul trucks and other random trucks with no open spots to park. There was no clear signage of where we had to leave the key. There was also no information on this in the U-Haul app for the drop off process. So yet again, I had to call customer service and the lady on the phone was very helpful and found that the key dropbox was on the complete other side of the gas station next to the parking lot, which makes zero sense.
Lucas FI was told I would get s text message yo close out the reservation on site as it was after hours. I recieved no text. I tried to call to close and after waiting on hold I finally talked with someone who said he had to transfer me and the I waited on hold again until I gave up. Then I see you charged me extra for your mismanagement. Aldo. You changed my reservation to a week past what I reserved without talking to me. I true disaster of an experience with Uhaul. Please refund my CC the $20 You stole for your mismanagement of bringing back the vehicle.
David MVery helpful good people. Smooth transaction. Thanks!
robert lAll went well. Truck was great and service was top notch and courteous.
David BHighly recommend
JOSUE RVery nice and helpful ! Will be back . Sue '!
Bert CThe owner ma'am is great. She is polite, professional and a pleasure to rent from them and also get gas. Great service all.
Josue REverything went the way I expected even better
antonio qI did a service prior to this one and I did not put three stars. I don’t know why it was three stars but these people were awesome with me and respectful. The only thing I didn’t like it was the way… The price but I know these people have nothing no control over the price but they were awesome people and I do appreciate what they did and I know I’m sorry for the inconvenience on the prior sorry I did but that was all a mistake about the trees die thing, but these are good people.
antonio qTruck was not clean, had to ask manager to sweep the inside, smelled bad too. During the time I had it, there was a flashing signal that the oil needed changed and the tire pressure on the rear left tire was very low. I stopped to put air in myself, but did not want to over inflate so I did not put sufficient ant of air in (because the notice of low air never stopped flashing.
KAREN VEnsure that the seal on the Dolly is not broken prior to rental to ensure people aren't charged.
Matthew WService was great. Quick and easy
Barry IInckude a cup of coffee 😁
Grant NUse better manners
Dave AParking lot was all mud and not lit at all. Potentially very dangerous. Trucks were left all over and made it difficult to safely drive my truck off the lot. Location doubles as a gas station, but was closed before 8pm, causing me to incur fees because I couldn't put gas back in the truck before returning it. Very poor experience.
Christopher HThey need to more to put attention to the customers people are waiting is only one person for so many people Thank you for you service.
Edmundo MMake sure truck got gas before giving it to customer
Manolo NMake sure it's actually clean and has straps
andrew gVery fast service,friendly people. Got the job done
Barry IVery friendly
Eileen SExcellent location . Easy in easy out. Pleasant people
tony nNo dollies available even though I put one on the order. Also took over an hr for mobile pick up to work. The order was completely incorrect. I placed the order online and it was completely changed when arriving to the place to pick up the truck.
Abossey SThe owner was not there to sign off for the trailer pick up, was nearly an hour late and only arrived because I had to text his taxi service. Spent over an hour in total waiting and going back and forth on my trailer size even though my reservation was clear. Would not recommend this location
Harrison LWhen going through the mobile pick-up, I spoke with Carlos and he was incredibly rude to me and did not explain that he only needed one of the options and not all. i repeatedly tried to explain that ii did not have a passport or a job for him to call and he refused to accept that and told me he still needed them. he caused me to have an anxiety attack and then was extremely rude to my husband and friend on the phone when he called them. He needs to be retrained immediately if he is going to work customer service.
frederick bVery easy pickup and drop off and employees at this location are very professional but friendly also.
richard fLocation people were very friendly and made it easy. They answered all question and concerns.
richard kI reserved a location 7 miles from my home so I could ride my bike to pick up the truck. At the last minute the location was changed and I had to take and $80 1.5 hour Lyft ride and spend more on gas to get the truck to my home.
Peter OAfter hours drop off
Stephanie WGood experience. Friendly people. Truck was clean and ran well.
Glenn BOwner did not know how to explain the system.. made things more complicated. I did figure it out but with out help from anyone at this location
Melanie WThe Truck was dirty in the back so i had to clean it out before I used it.
Joseph SThe truck was dirty inside both the cab and in back...I paid for a dolly and did not get one. I will use uhaul again of course but not this location.
Anneka BOwners are very rude hand you the keys and tell you to find the truck in the lot they don’t inspect before or after. They couldn’t give me my cost at drop off and didn’t report my return until the next day
tiffany wI tried to do the no-contact check in, and they put the incorrect vehicle key in the lock boxes, which were not labeled with numbers. The inside office of this business is extremely dirty, and when I came in to get the correct key, the man doubted me at first and then laughed when he realized their mistake. They also park the vehicles extremely close together and I was nervous about trying to maneuver the truck out of the lot. The location was convenient, but that's the best thing I can say about them.
Amanda B24/7 drop off was simple
David CThe truck was ready for pick up , full of gas . No problems. Nice people to do business with
Jason RCustomer service was disgusting place so stinky dog inside of store, and the van was supposed to be clean and sanitized but was so dirty and they charge me for afther hours and I returned it on time 3 hours early
Jhanny CPrompt & friendly. Thanks
ZONKER WOwners are great and very helpful.
JOHNGERALD WThe guy who was in charge of the U-Haul had left the property. I didn’t end up leaving with my truck until almost an hour after the promised time.
JAIME MI didn’t know that you charge for gas mileage and I put back more gas that was in it previously. I went to Home Depot to pick up some things and it would have cost me the same to just have it delivered to my house. I was charged $33.00 for gas which I already replenished
Arel dHad to ask to have somebody come out to verify that I was dropping off a tow Dolly. the lady said " Just put it over there in the lot next door we'll check it out later. She couldn't even see where I was parked and she could not see I was actually dropping off a tow dolly and this is why I had to have somebody come out to verify it
William CThe app gave me a lot of difficulty at this location. I had to try several times to upload the final pictures and eventually could only do it on the internet browser, not the app. I think the internet/phone service there isn't adequate.
KIMBERLY Jthe truck was having a charging issue but was able to get the work done that I need to do
PAUL H