Customer Reviews for Southend Used Cars Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southend Used Cars Inc

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Penny C.
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Customer did not leave a comment.

Dennis M.
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Be able to have more options for picking up equipment. Drove 40 minutes to get a truck, where I am 15 minutes from a large city.

John N.
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Customer service at Des Moines failed to update our reservation drop off and we received several calls and emails questioning when and where we'd be returning the truck. We returned the truck the same evening and handed keys to the owner

Travis M.
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Randall M.
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Mark S.
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Arrange to have the appropriate pickup location. I had the change multiple times and days to get the equipment needed and still had to delay our move by two full days and drive more than an hour away to pickup

Alexis B.
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The process was very easy and the owners of the business could not have been more accomodations, kind and attentive. I would recommend anyone to rent from here.

LES S.
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Stephanie T.
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Marilyn N.
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Joshua K.
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The customer service was excellent. He explained everything very clearly. Was fast in getting me checked in and out. Was very friendly and professional.

Nancy P.
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Jill J.
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When a vehicle is ordered online or via telephone from a specific location, I feel that vehicle needs to be at that location for pickup. Not the customer driving all over kingdom come to retrieve a vehicle from another location. This is the poorest form of customer service. Not only did this occur for pickup of the vehicle I reserved, it occurred for drop off as well.

Tyler H.
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Marilyn N.
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douglas W.
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Found this location was operated by an excellent individual. Great customer service and would definitely recommend to anyone needing trailers or trucks for rent.

Phyllis P.
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I am tired of getting constant emails from uhaul and No RECEIPTS that I can print or save - your email software sucks. I guess the only proof I have that I rented the truck and trailer will be my personal credit card receipt. Hire some competent IT professionals. This sucks.

Curt D.
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very professional and was willing to answer questions and made sure everything was working and safe to use.

Larry M.
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It was convenient: a couple of buildings away from the place I was helping to move from. Very convenient.

Shawn D.
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James H.
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Dave H.
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Darin T.
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Donald J.
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Competent representative trying to recover from scheduling mistakes, not his cause.

JO ANNE N.
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Did a drop off after hours

Ricky C.
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this person was very mindful of my needs and assured me I would have everything I needed , also this was a great rig, Love the new fords I moved from iowa to florida and so going thru the tennesse mountains was awesome the shifting down to hold you back with out riding the brakes . very smooth trip no problem thank you . this is my sixth move third time to florida I truly appreciate your company and how easy you make it for people to move.

marc M.
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Very helpful made sure it was safe and offered any help if I need it.

rick W.
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Jo Anne N.
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Michael D.
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Home Town Auto - Cedar Rapids, IA James S. owner, operator - this location should be removed from U-Hauls Representation.

Jo Anne N.
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They are always very accommodating

Nick C.
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He tried to resolve the problem on behalf of U-Haul but couldn't. So please reimbursement me my 19$ or lose a customer forever

Daniel R.
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Very nice man helped us at pick-up location

alissa L.
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TERRY M.
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Jeff R.
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system issues caused a 2 hours delay in my rental. then I was charged twice for the initial rental fee. not happy.

andy S.
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Ray S.
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Kyle H.
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Steve A.
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Steve A.
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Lisa C.
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Jessica S.
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Dawn B.
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Evander F.
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craig M.
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Tricia W.
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Very nice man helped me and set me up. Great location and easy to find.

matt B.
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jay H.
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helpful and friendly

RICK C.
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John G.
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leroy L.
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great as is !!!!!

kevin K.
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kevin K.
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DANIEL M.
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kevin K.
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Nothing,everything went well, couldnt ask for better service.

Bill H.
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Steering alignment needs adjusted on this unit. Excellent service overall.

John H.
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Quick and easy, hooked up the trailer. I had forgot to reserve the trailer when I called Wednesday, went in Saturday morning and and they had what I needed and was only 10 minutes from when i walked in the door and was on the road, trailer in tow. Very friendly people as well.

Jay R.
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The trailer was very easy to get to and drop off and the owner of the store was very very nice

Fritz Y.
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Matthew C.
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Send them elsewhere.

Casee R.
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This lot/building appears it could be a closed business. The lot is uneven, unkempt.

daniel L.
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James M.
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Doug J.
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Nothing to improve, but I like say the gentleman at Southside were nothing but awesome. Please let them know that, its hard to find people like that to work with anymore.

Erin D.
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Lyle B.
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We used the drop off location just to leave the cargo trailer there on Saturday. No one was there. Just dropped it off.

teresa P.
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Elizabeth J.
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Dylan M.
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Keep doing what your doing, I'll defintly be back to this location for any more uhaul needs

Justin S.
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Horace S.
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Dale K.
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Very friendly and helpful staff at the Oelwein Uhaul place. No issues at all.

Bradley H.
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This pickup was my best interaction with a Uhaul facility to date. They were very accommodating and friendly to work with. If they weren't so far away I would always reserve my equipment from them.

Terrie L.
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Christopher M.
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U-Haul called us and moved our pickup location to Oelwein instead of Cedar Falls we had to drive miles out of our way to get this truck to pack up our Daughter after college graduation then got lost trying to get back to interstate ......no service for our phones. Very disappointed will not recommend U-Haul.

kathleen R.
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I wasn't told that I would not have the uhaul available to pick up in town. I had to add an extra day. I had to find someone who could take off work for three hours just to drive me there and PAY them plus their gas. I'm very frustrated with Uhaul. I have used your company for years and couldn't believe I was called two days before I moved that a truck wasn't available locally!

Terrie L.
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Ben C.
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The gentleman that checked me in was helpful and personable as well. He got the checked back in right away and was able to complete my drop off. The location is very convenient, otherwise I'd of had to drive approximately 45-75 minutes out of my way to drop it off elsewhere. I have used this location several times with my Uhaul pick-up/drop off and will continue to as needed

Roy B.
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The people at Oelwein, IA are very helpful and a pleasure to do business with.

Larry B.
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marvinia T.
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Greg L.
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Mike D.
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Marty M.
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Troy K.
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SEE ABOVE COMMENTS

John R.
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when asked about dolly was told i didn't get one

tammy F.
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Wasn't open at time of drop off. If I would have been alone I wouldn't have been able to get the trailer off the ball. Left there hoping everything was alright. No way to know if they got it or not.

Roxanne M.
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Ron R.
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Michelle C.
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Very helpful and informative! Great service!

JOSEPH W.
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Ricky C.
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anjela F.
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David G.
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jami H.
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DANIEL M.
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none

Sheng peng W.
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cheryl H.
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Alan A.
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No reviews have been submitted for this location.

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