Customer Reviews for Southern Comfort Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southern Comfort Storage

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Jesse S. on

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Jose D. on

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The process was horrible. It took 40 minutes to get the truck because we had to do everything online after we had already made a reservation the day before to pick up a truck from our reserved location. I had to call the customer service lady 4 different times and she was barely helpful. There were issues with the website, it wouldn't allow me to check in to begin the long process they make you do. They took a long while to verify our information. It was cuttting into our moving time. It was very inconvenient and we had a limited amount of time to move. I have used UHaul once before and it wasn't as bad as this experience we had. This experience was the worst customer experience I've ever had at a business. There was just not enough help. It would have been much easier for us if UHaul kept more than one of the same truck at each location. UHaul had to send us to a different location where it was a self serve, because the people who used the truck before us, cracked the whindshield. UHaul didn't even tell us the new location was a self serve. I was expecting to meet a person at the location and have them give us the key. But there was not even 1 person there to help. After we finally got the truck, the prompt on the website said to return the truck in 3 hours when really I reserved the truck for 6 hours. I assumed the website did not save my information after the customer service girl changed our reservation. So that was a long and extra phone call I had to take out of my time to fix an issue because I did not want to be charged extra for bringing in the truck late. And I was on hold for a long while waiting. After all of this inconvenience, I was not offered any compensation from the company or customer service lady and I was still charged $72.77 for basically doing it ourselves since we were sent to a Self Serve location. I wish we had some type of compensation. They could have even let us use a different truck from their selection at that location I originally reserved from and the experience would have been better than the one we had. I will not be using UHaul again. I would not recommend using UHaul, especially that location.

Sandra S. on

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Jose G. on

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Daniel H. on

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Thomas V. on

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Ken S. on

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Quick and courteous, as always.

Jessie B. on

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The man was very helpful and nice.

Ryan L. on

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Greatest experience I have ever had with you all. The customer service was impeccable. And the truck was very clean if I ever need a you haul again, this is where I will go and I will definitely recommend family and friends. Perfect

Robert S. on

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BRIAN H. on

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Elmo is a very good guy, I would and do recommend this U Haul location to anyone I know moving !

Herbert P. on

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A discount for military and veterans would be appreciated.

Gilberto M. on

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ed G. on

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Develop a more professional look as office space.

Jesse S. on

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Victor A. on

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Jeffrey G. on

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Elden Y. on

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Elissa P. on

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kerry F. on

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Tamicka L. on

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The gentleman that assisted me was very helpful and friendly. I will definitely recommend this location for Uhaul rentals.

Brandon H. on

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Elmo was awesome. Very laid back, easy going, and I did not feel intimidated or made to feel stupid like I have before at some UHaul rental places. Like I've never driven a UHaul before or something. But Elmo was great. FIve thousand stars.

richard H. on

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Katherine P. on

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Door locked. When I called the number I was told I had to do everything online. Had to call back because the key box wouldn’t open and none of the supplies were in the truck. He threw the furniture pads at my feet. Very rude. Did not provide me with any paperwork. I was treated like an inconvenience instead of a customer. This was not my first choice of pick up. Would never go there again!

Susan M. on

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Sommer H. on

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The manager of the place was very knowledgeable and very friendly I will always rent from this location if at all possible.

Kimberly A. on

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Shane W. on

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eveie M. on

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The worker was very nice

GeoGraphics S. on

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The Gentlemen that handled the Rental was very nice and efficient.

matthew F. on

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Elmo was outstanding! From the moment we inquired about a truck, he was responsive and helpful. We stopped in the office a couple of times for measurements so we could plan our load for a military move. He was so helpful and made our experience extremely pleasant and predictable. Penske offers a military discount and Elmo worked with his supervisor to match their price for the same size truck. THANKS Elmo!

mavis D. on

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