Then entire check out process was perfect. The agent was knowledgeable and super friendly!
Lee W
Customer Reviews for Southern Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used this location a few times the only thing that I wish is that they go back to having someone there during business hours
Allan GGreat help, very easy to use.
Diane GContinue great service
WILLIAM SHave customer service on site when pick up thank you for the roadside service that you all provided it was excellent service I have rented from there before but never had a problem like this it was on a Saturday and customer service was not there they didn't work on Saturday so when I went to pick up the truck it wouldn't start but thanks to you haul roadside service I was there at least an hour or more before I could get it started thank you for your roadside service
Victoria TThe pickup experience was great, however no one was there when we returned the trailer and I had to unhook it myself. I called the two numbers I had for this location but could not get an answer or anyone to call me back. I could not lift the hitch off the received, so I had to release the received and drive out of it to drop the trailer. The trailer has a hole in the front right corner that would allow rain to enter. Also, the right fender was very rusted, not what I would expect from U-Haul.
George WAwesome customer service and all the equipment was clean and ready to go. I'll definitely use the service again and refer all my friends and family
James CEverything was awesome..the representative was very professional
Kenny SDealing with owner was great. Told us everything we needed to do and know. Friendly people, clean establishment, great experience! Thanks for your help!
Mike HEverything is good
CORA BGas fuel was actually on 3/8 of a tank but was said to be on 5/8 of a tank. Please look a fuel level before giving it to renter. I filled it up 5/8 to avoid getting charged for fuel even though the actual level was lower then when I received the truck. I also have pictures before and after using truck mileage and fuel.
shaquille mAll is well
DAVID HNothing the service was top notch. Thank you for your service
BARBARA PUnlimited mileage
Gabrielle FIt worked out well
Clellan TNothing
Michael BKeep doing what you doing.👍🏾
Michael BDrop off after hours.
Jared REverything worked well at this location...other than had to wait on an employee to drive over and open the office. When I first called the number on the door to inquire about renting, I was put on hold for 12 minutes while another customer was checked in. Then, waited another 10 minutes for someone to arrive and process a trailer for me. However, the employee was very helpful and sophisticated with equipment. The trailer worked well, and price was good.
CHRIS MThe inside of the unit was clean, but the outside needed a pressure washer!!! It had green mold growing on it! Not a very good impression out on the road!
Lee WBes t service I have had.
RONALD AAll was good. No issues. Responsive staff.
ROGER EHonestly felt like a safe place to drop off, we did it after hours .
Cristian PWill made sure things went smooth and well. Thanks.
Roger EThe U-Haul representative was a little difficult to contact.
Shawn RThe truck smelled so bad of cigarette smoke I had a coughing fit and then a horrible migraine. I had to buy one of those stinky little trees to try and cover the smell. Even the pocket in the door was full of ashes.
Lisa WI can't speak for other people but only myself! In spite of a bad situation I still got excellent service and thank you!
Yvonne Jn/a
LULA SI was extremely disappointed and frustrated with UHaul services and will not use it again. I could not get the correct truck that I reserved. I had to wait for over an hour to speak with a customer representative over the phone. I was hung up on several times after being transferred. It was an overall horrible experience and UHaul gave me a $10 refund as a resolution, which was basically like saying they could care less about my experience.
TRACY GThey did not have a truck for me in Fairmont, NC after I had reserved one weeks before and called the day before to make sure they had one. Had to wait 30 minutes before they found one 30 miles away. It took two hours from my packing time. Was not a happy camper and would not recommend Fairmont as a pick up point.
BRIAN SExcellent communication and service
Carolyn RN/a
MARLON BWaited 3 hours to pickup truck and still had to go to a different location to pick up truck which was 40mnts away . Would never do business with U-Haul . Not reccomded!!!
Arjunkumar PNot a fan of the new locks.
Linda DNA
Tasha TNa
Tasha TThe last renters of this trailer had not swept it out. Otherwise the rental went as expected, the equipment worked excellently, and the staff was friendly&helpful!
Lee WTruck was at correct fuel level still charged a additional 57 dollars extremely disappointed how this was handled
Brandon JTruck leaked and got all my boxes wet and destroyed some clothes. No reimbursement for it.
Thomas HThe lady that help me was really great.
LANETTE WI thought service to be just fine as it was. Thank you!
Charlie TVery friendly quick with paperwork got in and out quickly Well satisfied
bill cI never received my check for 91 dollars. Am very disappointed in the laurinburg, NC location . Personnel, lady, had 5 people Waiting at door upon her return....very unprofessional...plz send check to kitty kilbyNuritdivov, Po box 6671, Spartanburg, SC. 29304....cannot rent again to move rest of storage until I receive payment from uhaul ... Thank you, kitty kilbyNuritdinov
Kitty KJUST KEEP UP THE GOOD WORK! Doing what you doing... THANKS!
Michael BNothing that I can think of. The only thing better would be for them to do my move for free.
james sEasy Reservation on line, quick service at pickup and turn-in. Excellent customer service.
harold bRep had attitude and truck wasn’t swept in back and had a old dead cat beneath it
Natasha BU haul didn't want to drive needs brake pad or rotor on it make a loud noise .
GLORIA LEverything was so awesome.
June BGas hand was lower than what was on contract signed (took pictures of gas indicator before leaving rental location). Back of the uhaul had dirt and sand in it (took pictures before leaving rental location)
MICHAEL H