Front tire had a slow leak. Was at 11psi when I loaded but didn’t noticed until truck was loaded.
Benjamin T
Customer Reviews for Southern Storage Fayetteville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My concerns do not relate to the location in general. My concerns relate to the PU through the app. We were given one scenario when we called and were assured how easy it would be to pu through the app. Day of PU took over two hours to remedy and it was an absolute nightmare. Never again will I rent from UHaul because of the issues.
Stephen LEddie, the manager at southern storage was excellent. By far the best and easiest U-Haul experience I’ve had.
VICTOR CGREAT customer service!
Rebekah RNothing. Check out and turn in was easy. Staff was wonderful, efficient and helpful. Reception area was spotless. I highly recommend this location!!
Linda PLower price! 😉
Aloma NJust a wanted to praise the staff for being so accommodating. I called last minute and they were able to have one ready in a little over an hour. The booking agent was super kind and helpful!
Sydney SWhat the gentleman told me on the phone was how I did things - and U-Haul charged me a total of an extra $60. Not cool.
Heather KQuick and simple
BENJAMIN SMake cans and pickup trucks available! I would be back to rent one of those for sure. The worst part about U-Haul across the board is the lack of availability but then again that just might be an indicator of how hard the pandemic has hit the nation plus the fact that business is booming for U-Haul with everyone moving out of blue states to red states 😂
STEPHEN REverything was in order and good condition no problems for me.
DOROTHY SEasy set up for rental truck, friendly staff. Would highly recommend!
STEVEN TEddy was very helpful, professional and friendly! Very nice location and staff!
Heidi SNothing, the reservation staff on the phone was quick and easy to work with. The personnel at southern storage was fantastic. Highly recommend them.
DAVID ABetter instructions for rented equipment, I was not sure if it was safe to leave them in the truck Minimum of half a tank of gas for these trucks
GREGORY MOne rep at a location sure handicaps the flow. Rep had to go fuel a truck which left no one to receive me. I called the number on the contract and waited on hold for 8 mins. He arrived with the truck and then did a great job handling the drop-off. It’s not his fault for having to wait, it’s the process!
dwayne mI was told my rental would be ready at 1:30 at a different location but was contacted 20 minutes before my time to be told my rental was not going to be there. So I was upset about being given wrong information but was directed to this southern storage and they got everything taken care of.
Eric RThe facility is new, well kept, and very inviting. Could use a Uhaul sign, though, as we couldn't see any trucks/trailers and there was no sign out front.
Caryl BBe open on Sunday
Steven VThe reservation said we could drop of the trailer 24/7/365 but person on phone said after 10 am on Sunday and they were still closed (all day Sunday). At pick-up or on the phone, they did not explain the return trailer process via the email and web site.
Kristen R