Great service at STO. Very easy to work with and would definitely use them again. The location had trouble accessing the Uhaul POS when I came to pick up the trailer. Uhaul corporate improving accessibility and connectivity to the POS system would help.Edward M.
Customer Reviews for Southern Truck Outfitters
(U-Haul Neighborhood Dealer)
Enterprise, AL 36330
(E Of Bypass)
Services at this Location:
- Mon–Fri8:30 am–5 pm
Special Operating Hours
- 12/25/2022: Closed
- 1/1/2023: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kenneth H.
Customer did not leave a comment.Marc L.
No appliance dollies available at time of pickupKyle S.
Online schedule and pick up is terrible.David L.
Easy return system.Kyle T.
The android app would not up upload pictures during the check-in process. Had to login via Chrome browser to check-in the trailer.Christopher B.
Customer did not leave a comment.NICHOLASANICETO O.
THIS COMPANY IS VERY NICE. BUT SOME COMPANY IS NOT NICE AT ALL .TOMMY T.
Very good customer support - always friendlyRALPH G.
Customer did not leave a comment.Donald D.
Location was closed on Sunday, but drop off was easy.JOEY H.
Customer did not leave a comment.WILLIAM R.
Nothing. Very friendly and helpful.DORMADONYELLA S.
Turn in was quick. Nice place nice folks. Would do business there again.William P.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.Kenneth Q.
Customer did not leave a comment.yolanda L.
Customer did not leave a comment.KATHERINE L.
Customer did not leave a comment.CHARLES F.
The rental place was great but your online return malfunctioned and it took me an hour and 4 tries to return the truck so I won't be recommending the after hours returnElizabeth g E.
continue your great customer serviceEDWARD A.
Customer did not leave a comment.FRANK A.
Customer did not leave a comment.AMY H.
I'm disappointed that I returned a car hauler two days early and I get changed a night return rate. This is completely ridiculous. I want the night return rate removed from my credit card.Andrew T.
Have blankets and supplies pre-loaded onto truck for quicker checkout. Wear masks during Covid.Sharon A.
Customer did not leave a comment.Katherine L.
Very helpfulRoland M.
Customer did not leave a comment.Kiker M.
Customer did not leave a comment.William J.
Customer did not leave a comment.Dale R.
They were very helpful and informative. They accommodated my needs, so I would highly recommend them.Magricely D.
Both pick up/drop off locations were a great help. Mike at the drop off location was very friendly & happy to assist with any questions I had. The trucks brakes may need serviced, they were squeeling for the entirety of the drive. & The driver side window had a loud draft that sounded like the window was down for the entire drive.Parker T.
Customer did not leave a comment.Heather W.
Very nice and helpful people!!timothy S.
Customer did not leave a comment.ROBERT A.
Customer did not leave a comment.Derek H.
friendly and professional thank youKevin M.
Maintain the equipment more efficient.MICHELLE B.
Customer did not leave a comment.Billy O.
Customer did not leave a comment.Betty R.
Excellent customer service at this location.Patrick R.
They were very helpful and nice. Their customer service was great and their location was welcoming.Andrea M.
I rented a uhaul at 10:30 am from this location, returned it approximately around 6:30 pm the same day; the location was closed. Upon receiving my receipt I noticed I was charged for two days rental and two days insurance. I don't know if I was overcharged for mileage bc unfortunately I didn't check the mileage myself. I called this location and was told I was one of the ones that was effected by a glitch in their system and I'd be refunded I'm 24 hours. After 72 I attempted I notice I had no refund. I called the 1-800 number & was told a refund amount was NEVER requested. The issue is now being investigated but I better receive my refund?? DO NOT GO TO THIS LOCATION. I've been dealing with uhaul for years and have NEVER experienced this type of issue! But they better return my damn money!!!LYDIA F.
Great service. They took my evidence documenting the damaged condition in which the tow dolly was dispatched to me. They made it a pleasant experience for me. Thank you U-Haul of Level Plains Alabama (Enterprise, AL)Reuben W.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.Sophia G.
Customer did not leave a comment.Darin M.
Trailer could have been cleaner inside. The tires were getting old and that may have contributed to one of them slowly losing pressure. The staff was helpful otherwise.David C.
Everything was great !Kelvin F.
Staff not friendly.Adam W.
Everything was great.WADE B.
Customer did not leave a comment.ross B.
Customer did not leave a comment.Roy T.
Customer did not leave a comment.Andres L.
Very helpful.michael S.
nice to deal with and equipment operated great thanks greggreg B.
Continue to do what you're doing!JOHN T.
Customer did not leave a comment.paul C.
Carol at STO in Enterprise was fantastic to work with.Andrew E.
Customer did not leave a comment.KIM G.
Customer did not leave a comment.bruce H.
Customer did not leave a comment.JOHN T.
Customer did not leave a comment.Denise W.
Customer did not leave a comment.Keith C.
Southern Truck Outfitters represents the U Haul brand in the most professional manner possible. The service was excellent and I will be using them again and again. Great job!jeff W.
Customer did not leave a comment.WADE B.
Customer did not leave a comment.josef G.
Customer did not leave a comment.JUDY H.
The back of truck still had sand in it, also passager seat had pet hair in it. Over all truck was in good shapeandy M.
Be truthful about you re-phone and when you will get it backmichael H.
Customer did not leave a comment.Brad A.
Customer did not leave a comment.paul D.
Friendly courteous service personnel.Andrew L.
We loved the truck (10ft) we rented. It was quick, agile and able to get into tight spaces. Unfortunately it did not come with a ramp, which made loading heavy oversized items difficult. The double bumper also made loading a challenge, due to the double step up required to get into the cargo bay. Great truck, that is absolutely the right size, which only needs a ramp to be perfect.Mary T.
turn in of equipment was good, I had extra boxes that wasn't used in the move that I wanted to sell back, not happening at this location, now I'm stuck with about 15 extra large boxes that I will further clutter up my area.joe R.
Customer did not leave a comment.TARA F.
Customer did not leave a comment.Arthur S.
I called Uhaul 800 number because all the location's were closed and actually I ordered a 25 foot because I was told that the 26 was alot more than the 25 foot , I went to pick it up and I was told that the person on the other end had reserved a 20 foot truck , I was upset because we had to make more trips so that means we we're charged more miles .Melinda W.
Customer did not leave a comment.Andy K.
Truck was a little dirty in the cab but not bad.Alonzetta L.
The reason I answered N/A to the one questions is because I did not have to deal directly with anyone or go inside at my drop off location. But it was very easy to get the truck into the area to be dropped off and when I called to find out the holiday hours the person was very friendly & explained the procedures.Minyon L.
Customer did not leave a comment.RICHARD G.
nothing. excellent ease for picking up or dropping off equipment.john J.
Customer did not leave a comment.Donald J.
The rep from the enterprise location on hwy 134 was very rude & unprofessional. The location I made my reservation didn't have the size truck I need so I had to pick it up at a different location. I requested insurance b/c we were traveling over 300+ Miles oneway and when my husband picked up the truvk I received an ema with an incorrect amount which was minus the insurance. When I informed my husband he called back and the rep stated that she took it off and that she will add it back if he brought the truck back. I called b/c reservations was in my name she told me My it was on there but my husband declined (which was not true) and she was very nasty with a smart mouth. I don't recommend this location AT ALL!!VERNON M.
I felt that I was over charged I was qoated $1200 plus dollars Before insurance And when I said I can't afford it She said that oh the price just changed To 900 plus dollars and when I was checking the week prior I was told $450-$550 From there to California ! So at 9 miles to the gallon the entire trip cost me about $2000 minus hotels and food Don't get put into a situation that you get bent over the table!!!WILLIAM H.
Customer did not leave a comment.BOBBY E.
Staff was very disorganized and took 75 minutes to sort through processing an exchange in their own computer system.Richard S.
Customer did not leave a comment.JOEY S.
Customer did not leave a comment.AARON H.
The customer service was lousy, they didn't hook up the trailer, they were rude when I informed them some lights weren't working and they had to send someone to repair it, they trailer was dirty inside and the vinyl was all torn off the outsides of the trailer and not documented. I could go on and on but, it was a horrible experience from a loyal U-Haul customer!Ryan H.
Customer did not leave a comment.David T.
Customer did not leave a comment.Morganne L.
Customer did not leave a comment.JEFFREY T.
No improvement needed. If it's not broke, don't fix it.Marcus H.
Customer did not leave a comment.JERRY R.
Customer did not leave a comment.johathan A.