Customer Reviews for Southgate Market
(U-Haul Neighborhood Dealer)

313 reviews

2500 Tyler Rd   Christiansburg, VA 24073
(Exit 109 off Interstate 81)

(540) 585-4257

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 9 am - 5 pm
Special Operating Hours
  • 6/15/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(540) 585-4257

2500 Tyler Rd
Christiansburg, VA 24073
(Exit 109 off Interstate 81)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 9 am - 5 pm
Special Operating Hours
  • 6/15/2021 - 12/31/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I returned the uhaul here and filled the tank to 7/8th tank and waited for the attendant to check it. He gave me a thumbs up. I left and then he charged me $20 for 4 gallons of gas. I called and he was very rude and kept cutting me off and refused to change it. I will never use this location again.

John T. 
Rating:
5.0

Customer did not leave a comment.

Debbie D. 
Rating:
5.0

I've rented uhaul several times and was vary happy with the service at this location they went out of there way to acomodate my needs

kevin C. 
Rating:
4.0

Easy process. Thank you!

Cora G. 
Rating:
2.0

Customer did not leave a comment.

Kenneth E. 
Rating:
3.0

I didn't get the furniture dolly that I paid for.

MONICAE W. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Hannah L. 
Rating:
5.0

Customer did not leave a comment.

GUY B. 
Rating:
5.0

Thank you - Great & smooth ride !

James H. 
Rating:
1.0

Initially no issue with Location, issue with UHAUL. My reservation was moved to pickup location over an hour away with no notification until a day before. I had called original location to confirm and was informed it was moved. I understood that the time was a busy one for this area that is why I made the reservation months in advance. Tried to call UHAUL but was not able to get through. I contacted orginial pick up location and spoke to Paul. he was helpful at first and made some calls to see if he could get me the trailer. he called back and informed me he spoke with local UHAUL rep Willie and indicated to me he was able to get a trailer for me to pick up on Sunday. I arrived on Sunday and there was no trailer and no Paul just his son. Who by the way was rude and not helpful at all. I had to rent a huge 26' truck at over $400 dollars plus cost of gas. This situation cost me over 4-5 times what the cost of the trailer would have been. therefore, I would not recommend UHAUL to anyone nor will i use UHAUL again. What good is a reservation if you do not HONOR it

RICHARD F. 
Rating:
5.0

Drop off was quick and easy

Jay A. 
Rating:
5.0

Southgate saved the day. We had a reservation to pick up at another Radford VA location contract 26197969. We got a call that due to equipment, we would need to pick up at Power Zone in Christainsburg, Va. We went there and found no dolly, no blankets,a nd were unable to get into the lock box for a key! We punted and went to Southgate. Billing was really fouled up but with time and your 800# we now have it straighteded out. Over all not a good experience but

CHRISTOPHERWARRE B. 
Rating:
5.0

Our U-Haul experience was great at the location. Also Paul was amazing and did not mind me calling and asking questions when I was trying to do the reservation online. I would recommend this location to everyone!

Angla M. 
Rating:
4.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Salina B. 
Rating:
3.0

no suggestions

John T. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Isaac D. 
Rating:
3.0

Charged $34 for gas when it was on Empty almost when I picked it up

ANTHONYWAYNE J. 
Rating:
5.0

Superior equipment. Friendly, competent staff.

jeffrey D. 
Rating:
4.0

Agent was very friendly and professional. Handled my rental without any issues although I arrived several hours early. Will definitely use this location again.

Wanda H. 
Rating:
5.0

great service thanks!

Roald S. 
Rating:
3.0

Trailer was dirty. Gentleman told me the tires were new which is hard to believe since there were cracks in the tread.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
3.0

Cleanliness issue not the fault of the leasing agent. UHaul.com rents vehicles without allowing for turn around time. For example-our vehicle was due back at 2PM. UHaul accepted an online reservation for 2PM as well-no time allowed for the leasing agent to properly clean the vehicle.

Bruce N. 
Rating:
5.0

The owner is a nice and caring gentleman. Very friendly and provides exceptional service. Since moving here I use his services every time. On time and professional. Other places have let me down on other reservations. Great guy.

Stacy M. 
Rating:
1.0

The U-Haul Rep named Eli was lazy and did not want to get out of his seat. I asked if he wanted to verify I had the hand cart and appliance cart in the back, he stated, "no, I trust you that they are there." He stated he would check it in. 24 hours later the truck was still not checked in and 1-800 corporate management had to get involved.

Albert M. 
Rating:
3.0

Truck was not ready when we arrived

Donald T. 
Rating:
5.0

Painless process and excellent staff. The truck exceeded our expectations. Thanks!

Adam R. 
Rating:
4.0

Customer did not leave a comment.

Randal S. 
Rating:
3.0

Was not well assisted with auto-transport. Reservations were cancelled by reps and I was charged well above my quote for two separate contracts, however, this particular location did try make accommodations in regard to this.

Fatima G. 
Rating:
4.0

Customer did not leave a comment.

Serena M. 
Rating:
5.0

Customer did not leave a comment.

William Z. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
4.0

Customer did not leave a comment.

Zachary G. 
Rating:
1.0

Added gas when I returned it but was still charged a fuel charge.

Mary R. 
Rating:
4.0

Customer did not leave a comment.

Wendy B. 
Rating:
4.0

Steady as she goes.

CLYDELEE S. 
Rating:
4.0

Have a sign indicating that the UHaul office is in the gas station.

Kaitlin W. 
Rating:
3.0

Truck had front bumper hanging loose from previous damage. The truck was not in very good running condition with a very notidable miss in the engine. Vehicle has not been maintained verhy well, if at all

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

RAFAT M. 
Rating:
4.0

Customer did not leave a comment.

MARVINMANUEL G. 
Rating:
5.0

Customer did not leave a comment.

DAWN MARIE H. 
Rating:
3.0

Customer did not leave a comment.

earl G. 
Rating:
4.0

Very nice to deal with.

Kimberly B. 
Rating:
1.0

Don't use them as a location to rent U-Haul trucks. Where I returned the truck in Radford is awesome. They set bar. The location in Ohio was the pits.

Jeradi C. 
Rating:
5.0

Cant think of a thing , I got excellent service I would rent from this facility in the future. Great job Southgate Market, Christiansburg, Va.

Donnie M. 
Rating:
4.0

Selection is limited to items on hand or nearby. OK if they have what you want, but frustrating if they do not.

Stephen S. 
Rating:
5.0

They had the trailer I needed and it was ready when I needed it. Thank you

ANDREW S. 
Rating:
4.0

Very nice owner who was very good to help!!!

Rick T. 
Rating:
1.0

I went in to check the auto transport trailer I was turning in and got told the will check it in sometime or another didn't even see the person and had to take it to another lot they had

Jamea H. 
Rating:
5.0

Customer did not leave a comment.

Margaret L. 
Rating:
4.0

The app for self pick up is terrible

David W. 
Rating:
5.0

Customer did not leave a comment.

Francene J. 
Rating:
5.0

Customer did not leave a comment.

Francene J. 
Rating:
5.0

The toll free call in number had at least 10 minute wait for the questions and concerns I Had. The agents were always helpful but two of the times the connection on their end was poor. The pick location should have checked the truck for furniture pads and they were there but they thought the pads would be delivered to the location owner. I recommend that location owner verify what is on truck before stating he did not have furniture pads. Location owner was very friendly and upbeat.

Eric F. 
Rating:
5.0

Person who served me was courteous and helpful. Location was convenient for pick up of the rental.

Leonard F. 
Rating:
4.0

Customer did not leave a comment.

Karen R. 
Rating:
4.0

Paul was great help

Ratcliff F. 
Rating:
5.0

PAUL {LAST NAME UNK} WAS VERY FRIENDLY, I OBSERVED HIM TALKING WITH OTHER PEOPLE WHILE I WAS THERE, HE WAS OUTGOING WITH THEM TWO. THIS IS THE 2ND TIME I HAVE RENT A TRUCK IN A COUPLE OF MOS. I HAVE USED UH TKS ALOT IN THE LAST 45 YRS, RETIRED FROM VA. STATE POLICE,UH COMPANY LET TRPS.USE AT NO CHARGE. I APPRECIATE UH DOING THIS, WORKING AS A TPR, I DIDN'T MAKE ALOT OF MONEY, IT REALLY HELPED. THANK YOU VERY MUCH

Finch D. 
Rating:
4.0

Customer did not leave a comment.

Phillip K. 
Rating:
5.0

Staff was very friendly, knowledgeable, and the process was quick.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT N. 
Rating:
5.0

Could not have gone smoother. Thanks

DAVID C. 
Rating:
5.0

I did not receive an Appliance dolly but instead was given a dolly for any item up to 500 lbs.

William J. 
Rating:
4.0

Customer did not leave a comment.

jeannie A. 
Rating:
5.0

Your app is atrocious. The gentleman at the store was very kind and helpful, but your app is basically garbage. It wouldn't connect me to anyone when I tried to chat and it spun for 30 minutes saying “please wait” before I got so irritated that I just went into the store. Moving is stressful enough, so when what should have been an easy pick up the already reserved truck became extraordinarily stressful it just started the day on a sour note. After speaking with the gentleman at the store and him calling on my behalf, we learned that your app didn't scan my license and didn't transfer my license information as it was supposed to, but the app would have just left me on please wait. I fully support the idea of no contact pickups, but you seriously need to iron out those bugs before you continue to advertise it as a tool. I cannot be the only person who was severely disappointed with this piece of technology. If I were you I would consider shutting it down, rethinking it, and relaunching it because that was absolutely ridiculous.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
4.0

Some paperwork or immediate email showing I returned the equipment

Finley R. 
Rating:
5.0

The owner was very helpful

Holly L. 
Rating:
3.0

Customer did not leave a comment.

Steven R. 
Rating:
4.0

Conveniently located, right by the interstate.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Sean A. 
Rating:
3.0

I didn't interact with anyone. Just dropped trailer off.

Anthony F. 
Rating:
5.0

The gentleman who handled my rental was professional, efficient, and stayed an hour after closing time to ensure I could pick up the truck. When I made the reservation, I chose Share 24/7, but the online app showed hand delivery so he waited for me to arrive. Excellent service!

TRACI J. 
Rating:
4.0

Customer did not leave a comment.

rick L. 
Rating:
4.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

I dropped off after hours.

Daniel D. 
Rating:
5.0

Good job

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

I scheduled to pick up at the Foodette in Fairlawn, however the were on a “holiday” on the day of my pick-up and I wasn't told. After sitting there for 10 minutes I called the main U-Haul number and was told of this “holiday”. It was a Thursday and was not a holiday of any kind. . I had to drive to the other location to pick up our truck. We were moving so we were on a tight timeline and this cost us about 2 hours of packing time.

Mark W. 
Rating:
5.0

The gentleman that assisted me with check-in was very courteous and helpful. Picking up the trailer was a breeze. Dropping it off was even easier as the same gentleman was waiting for me when I arrived. He checked me out with his smartphone and helped remove the trailer from my vehicle hitch. Very impressed.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
1.0

Terrible service from Uhaul. Will never use service from this bullshit company again. Switch and change my reservation time by time even couple mins before the pick up time. It makes me do not have time for backup plan and force me to pay more for my rental. Do not recommend anybody use their horrible service.

PHU HIEU P. 
Rating:
5.0

Paul is awesome. Always goes the extra mile to help where he can.

AMY R. 
Rating:
2.0

Thank you everything went great no problem at all Returns it full of gas the ride was nice thank you for your service

LUCY M. 
Rating:
3.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

steve M. 
Rating:
3.0

My pick up location was Glenvar. This location is 35 minutes from the pick up location but also 30 minutes closer than the one in Union Hall which is EXTREMELY inconvenient. To prospective customers: Ensure the pick up and drop off locations are convenient for your needs. If not, there may be additional milage charges.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Wendell F. 
Rating:
5.0

Customer did not leave a comment.

JOHNALAN I. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah G. 
Rating:
5.0

Wasy check in and out

Gail H. 
Rating:
5.0

It's been many years since I've needed to rent a truck so I wasn't sure what to expect. The process was simple and everything went smoothly. This location is managed by a true professional. I would definitely recommend them to friends and family.

Bonnie R. 
Rating:
3.0

U-Haul called me several times and changed my location. After the 3rd location, I was promosed a rate of 49 cents/mile. Laura from Lynchburg insisted that it would be in my account when I picked up the van. However, as I figured, it was not and the dealer could not honor this. Not a pleasant experience on the reservation end of this.

Hope N. 
Rating:
4.0

Customer did not leave a comment.

Connie B. 
Rating:
5.0

The gentleman that works there was very professional and good to work with.

Jacqueline R. 
No reviews have been submitted for this location.

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