Customer did not leave a comment.Alexandre V.
Southkeys Tires & Brakes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Andrew P.
Customer did not leave a comment.Malcolm W.
Customer did not leave a comment.Lawrence E.
Excellent service! easy and helpfulSTEPHANIEN L.
Just all around great experienceTRACEYELIZABETH R.
Customer did not leave a comment.Cam M.
Customer did not leave a comment.Justin N.
Van was well maintained but not clean.Anne R.
Customer did not leave a comment.Derek B.
We requested a 20' van in westborro. Uhaul emailed us advising us of the change of location. No big deal. However when we arrived they only at 15' foot available. Per the attendant at they desk, she said the notes indicated you had called advising us of the smaller van. However uhaul had the wrong number so how did that happen. This forces us to make a second trip costing more money. Great service from the dealer. No communication from uhaul.ALEXANDREIAN P.
Very friendly, enjoyed our experience.Hunter D.
Uhaul contacted me 4 days before the agreed date to cancel my reservation and give me a new smaller truck. The phone agent did not mention the 50$ guarantee until I brought it up. Truck was really dirty. Had to dispute the charge of gas as the reported amount was not correct.Hasan A.
Drop off with quick and easy. The gentleman was very accommodatingRaymond W.
Customer did not leave a comment.MANDLENKOSI N.
Check washer fluidBrenda B.
Both individuals I dealt with were excellent!!Shaun B.
Great dealer overhaulJoanna V.
All went well.Ronald G.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.DARRINR N.
Fantastic customer service! I was unable to pick up my truck on my original reservation date as the U-Haul computer system was down. The personnel at Southkeys Tires and Brakes were very helpful, trying to log into the system as frequently as possible for me, and ultimately rescheduling my reservation to another date. I would highly recommend this pick up location. Very nice staff.Jessica M.
Customer did not leave a comment.Dan S.
Awesome people great serviceHUSSEIN M.
Customer did not leave a comment.PETRONILLAINJONG M.
Filling it up with gas or offering an incentive to fill it up would have been nice. It was an extreme pain to put 30$ of gas in at a time because I had no idea how big the tank was. Ended up increasing the length of our drive by about a half hour and almost ran out of gas onceRYANJOHN L.
Ali is a star and his father a superstar...!! Very welcoming and accommodative. Thank you allDHANU P.
I have been charged twice for my rental and have been disputing this for over 2 months now and nobody is helping me. This is by far the worst customer service I have ever experienced. It is unacceptable.stephen B.
Hussein was very polite and easy to talk to, he helped me decide what truck would be best for my need. He was very informative and understood what my needs required and directed me accordingly.MUSTAPHA M.
Customer did not leave a comment.Carmelo M.
Customer did not leave a comment.Eric T.
Friendly. Caring. Open on wknds. Highly recommend.MICHAELJ P.
Customer did not leave a comment.Don P.
Customer did not leave a comment.Douglas H.
Customer did not leave a comment.Tenzin W.
Please remind the customer of the steps for returning rental units at the drop-off location, especially if it is to be returned to a location advertised as accepting returns 24/7. Also remind the customer of the online check-in check-out accommodations.Taoufik M.
Customer did not leave a comment.REJEANP C.
Customer did not leave a comment.CARLOSROBERTO C.
It was a bit sketchy to arrive at night but customer service was great. Recommend maybe some outside lights. Also strange to return to this spot 30 minutes away but drove past at least one uHaul location closer.Dennis K.
Excellent service. Location was very busy and still provided quick and professional service.LINDA L.
Customer did not leave a comment.SRDJAN S.
Once I contacted them after I arrived it was fast and good service.George S.
Efficient and professional service. Thank you.Martin P.
You must take care about the customer reserved hoursgholamreza G.
Great experience, the receptionist was kindMike M.
Customer did not leave a comment.Dustin C.
Lovely people, lovely work. Perfect as it can be.NIMESHKUMARPARAS K.
Customer did not leave a comment.Parth P.
Great price Great equipment Great service Will be back !Gordon R.
Customer did not leave a comment.Tony W.
Customer did not leave a comment.Andrew W.
Prompt friendly service and vehicle was in very good condition,.ROSEMARY B.
Customer did not leave a comment.Patrick R.
Knowing how to adjust the truck mirrors would have been useful, but staff were otherwise very nice.Marianne O.
Add free item to the rental like blanket or moving daly.MAHMOUD S.
Customer did not leave a comment.ALOYSIUS F.
Customer did not leave a comment.marlen L.
Maybe offer a customer a quick walk through and tips on driving a 26' truck with an auto transport attached.Dariusz B.
Very very friendly and politeThomas B.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.NATALIERN V.
N/A. Service was prompt, assistant was very professional and courteous. Would recommend this location.DANIELL M.
Customer did not leave a comment.Denise T.
The people who gave me the uhaul were extremely friendly and kind, but the uhaul rules are completely obscured and dumb, you should be able to drop off at any location no matter what and it should not be the rental fee times two that's ridiculous and super over pricedBRADYCHRISTOPHER B.
The man who helped me was very friendly, and wore a mask, and made sure the van was sanitized for me. The van worked very well, and when I brought it back the young woman who did that the check-in procedure with me was also polite, took social distancing seriously, and helped me right away. This was a very pleasant experience.Mary D.
The staff at both pickup and drop off for exceptional. Friendly, helpful and extremely knowledgeableERIC R.
Nothing I can think of They were open earlier than they advertise and that worked out extremely well for me Thank you!ROBERT N.
Very helpful, ensured trailer was connected for maximum safetyNeil M.
Customer did not leave a comment.Ellen M.
Customer did not leave a comment.Vincent B.
This comment is NOT geared towards the pick-up location but it is regarding Uhaul head office. Your company added extra stress and caused a lot of additional time spent on hold on the phone in order to reach a representative leading up to my move. My pick-up location was changed behind the scenes twice, which was confusing and frustrating. It's also unfair to incur the mileage cost on the customer if they must pick-up a vehicle much further than their preferred pick-up location. In addition, due to the cumulative hours I spent on hold each time I called, my phone bill increased significantly.Joelle G.
On reviewing my final charges, received via email after returning the van, I discovered that the collision damage waiver had been added, notwithstanding that I had declined the cdw when registering. There was no mention of this when picking up the van. I consider this to be a fraudulent business practice. I expended over an hour on the phone to get the charge reversed, and the local dealer was of no assistance whatsoever.David B.
Awesome experience Above expectationsRichard M.
Customer did not leave a comment.CATHERINEE K.
Excellent staffSusan C.
Very pleasant and easy experience. Staff was helpful and professional,George B.
Customer did not leave a comment.ALEXANDRE D.
Equipment was not verified to be Covid-cleaned between customers. The check in/check out process was lengthy compared to other locations and I was overcharged.Sarah H.
Customer did not leave a comment.Casey B.
There was no place to park the trailer. Not everyone has data so drop off just cost me even more so I could send you pictures. Absolutely disgusted with this company. From charging $350 for a simple day trip with a trailer to the lack of consideration for your customers. You would think in a time where social media is a huge deal U haul would work with their customers and not simply try to rip off everyone who walks through the door.JENNIFERELLEN M.
Customer did not leave a comment.Bruce R.
The uhaul online booking system and your 1-800 line are awful. 45 mins on hold and I had to give up.LORIANNRUTH D.
I'm really happy with the service I received. The person who helped me was amazing with his customer service.Thomas E.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Junior H.
Super service, friendly and quickGRYKO M.
Customer did not leave a comment.GRANT M.
Hussein was excellent, best experience I've ever had with any type of rental truck/trailer. He's very courteous, helpful and professional, highly recommended. SteveSTEPHEN M.
Customer did not leave a comment.Perry W.
These folks were great - friendly, helpful and efficient. I would not hesitate to use them again.Thomas Z.
When I called the general U-Haul line to confirm my pickup, I waited 10 minutes too talk to someone. They took my info then transferred me to the same system. I waited 5 more min and someone else took my info... They then transferred me to the same system. Then I waited 5 more min for another person to pick up. After I spoke they transferred me again. It took over 20 min of info/transfer before I have my information and talked to someone that could take care of what I needed. The U-Haul general customer service if the worst I have ever experienced.jonathan C.
The location does not appear on google maps when you search u-haul. On the u-haul site it was on the 4th page in the list. You should update the google maps to help people in South Ottawa to find youTim M.
They never had me on file. I just dropped off the truck and left in frustration.ISTUART K.
Super friendly and knowledgeable staff made this rental extremely easy and enjoyable!Bart B.
It was a crowded location with many vehicles.Bruno D.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.MIRJAM W.
We could barely fit the truck on the property. They were definitely at capacity and should not have been accepting more drop-offs.Jacob W.