Customer Reviews for Southside Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southside Storage

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Brian C. on

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Need signage that shows the way to the entrance.

Peter S. on

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Switch to different U-Haul storage location

Kristy S. on

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the attendant was not on site during regular hours. I got ahold of them by phone and was told to drop the trailer myself and leave it in a parking spot. The trailer was heavy and I couldn’t remove it from my vehicle without my vehicles jack. There was no trailer stand which proved to make the task difficult.

Kelly F. on

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No line, super quick check out and return!

John J. on

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OUTSTANDING!

Michael E. on

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No improvement needed! I really appreciated the courtesy call to tell me they would be closing in 30 mins

Parker H. on

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Finding this U-Haul location can be challenging if unfamiliar with the area. Quick and easy to pick up a rental van; would rent from this location again if a job required it.

Jonathan S. on

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Customer did not leave a comment.

Chris G. on

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Lucille B. on

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jace b. on

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John P. on

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The truck was well past it’s prime. It did the job, but not in a way that inspired confidence in the equipment. The road to the office was a challenge for driving safely. Wish there was any effort at all to clean the trucks, but there was not.

Nathan W. on

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Better signage and instructions how to get there. There are no signs if you enter at the top level for where to go. I had to guess. There are no signs for how to access the parking lot; again, you have to guess. The side mirrors were very dirty and hard to see when driving for lane changes or to back up.

David I. on

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The blinker on the passenger side-view mirror was obviously broken, but not marked or in the report. Thankfully we noticed before leaving the lot and made them mark it. They tried to claim the parking lot sweeper must have broken it ... that seems highly unlikely. It is more likely it’s been broken, they knew about it, were hoping we wouldn’t notice and then would have tried to charge us for the damage. Also, the back of the van had not been swept out.

colette c. on

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Customer did not leave a comment.

christopher m. on

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I asked the salesperson if I could see the mileage when I got in the truck because there was an oil change light on and I couldn't see the mileage when I started. He asked why I wanted to see it, told me there a service light on, and was taken aback when I asked to see it. I said I wanted to know what my mileage was when I used the truck that day and he asked "why, are you on a budget?" I told him the truck drove hard because the four wheel drive seemed stuck. He told me I was the first to ever say that. Why ask me if you don't want the answer? Very impersonal and not very friendly. I'll recommend another location.

William S. on

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This location has a very helpful customer service representative at check-in.

SHAWN W. on

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Other than their recent switch of systems, I have no complaints with the facility. I had invoice problems that were handled promptly and staff was friendly to work with.

TERRY S. on

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The staff was so friendly and accommodating that I have recommended this storage facility to friends of mine! Very convenient and accessible. I am 100% satisfied with Southside Storage 😊

JOE M. on

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Customer did not leave a comment.

Christopher T. on

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Was Great Customer Service ~ Very Fast, Friendly and Helpful ~ Five Stars!!!!!

FAAUUGA T. on

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Nada...all good

Steven C. on

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None

DAVID B. on

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Customer did not leave a comment.

Steve S. on

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Great place. Easy to deal with.

Mary H. on

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The lady behind the counter was not professional and complained about her job. The exterior of the truck was dirty and inside the truck was a previous clients contract.

Sarah D. on

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The pick up and drop off were easy. Equipment was clean. However I have been charged now two times a month after my rental for 2 additional charges. I’ve called the location after the first charge and was told I would be refunded. Instead of a refund I was charged again! I’m not happy

adrian g. on

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Excellent service

Bill L. on

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Customer did not leave a comment.

sandra h. on

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Customer did not leave a comment.

JOE M. on

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Not too much to improve on from what I seen today

william t. on

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Customer did not leave a comment.

adrian s. on

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David H. on

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Laura B. on

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Delaney S. on

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The original place that we chose for return no longer works with uhaul, so we couldn’t return the truck there. I called this place to see if they accepted uhaul returns and the guy didn’t understand what I was talking about. Because he didn’t understand, I decided to go to a different uhaul location to return the equipment. The return agreement was processed with no extra fees (gas was at the desginated level). She had a hard time returning it because it wasn’t the original location on the contract. She called someone for help and they told her that they wanted the equipment returned to south side storage because it was needed there. She told them I was already there and they insisted we take it elsewhere. We then had to drive TO THE OTHER SIDE OF TOWN just so uhaul didn’t have to transfer their own truck over to the location. Upon getting to this location the man told me I would be charged for gas because it was a little under half (it was right on half). He wanted to charge me $15, so I told him I would take care of it myself and only spent $7. The entire uhaul process has been HORRIBLE and uhaul does not care about their customers. We experienced long wait times in person and on the phone. Then having a location on their website that doesn’t work with uhaul anymore, having another location that wouldn’t accept it because a third location needed it. Then driving to the other side of town to give them their truck and being told we would be charged for gas. RIDICULOUS!! Uhaul has lost my respect and potentially lost a customer.

ted s. on

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Customer did not leave a comment.

sandra h. on

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Very good customer service

Jaci C. on

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Kerrie W. on

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Van was dirty inside and out. Person at desk was not friendly.

kitty w. on

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Laura B. on

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Everything was great!

Patsy P. on

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The biggest plus to this location is there is room to park your vehicle while you conduct business. It’s also very close to where I live. The professionalism and friendliness of staff is outstanding.

thomas m. on

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My invoice overcharged me. I cannot recommend your company if you can't get the invoice right.

Linda H. on

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Customer did not leave a comment.

Alonzo D. on

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I had a problem with the booking but the next day Uhaul handled it well! The agent at South side storage was really helpful and kind! I appreciate that!

Lynda K. on

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Signage is present at location so it was easy to find.

CHRISTOPHER O. on

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I got a call day before and Lester argued with me about my reservation. Made me call the main number 4 times. Then when i dropped off the ladies computer froze and i waited 40 minutes to check out. That is the worst location and too far out of the way. If i would of had 1 day 1 way my gas cost would of been 50% less and they didnt estimate me enough miles. So i had to pay my overage for bringing it back. Not cool.

Julie P. on

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Customer did not leave a comment.

Julie P. on

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Great customer service.

margie h. on

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Very knowledgeable about moving and storage of items.

Alyssa O. on

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Customer did not leave a comment.

EVERET W. on

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very friendly staff. I would use this location again

Shelly A. on

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Lester was friendly, professional and did a great job checking us in.

DAVID B. on

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Customer did not leave a comment.

ROBERT S. on

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No complaints..it was a good experience. The only employee we had contact with was very nice.

erika d. on

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Confusing to pull into the lot. Had to turn around a few times with the trailer.

maggie j. on

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Customer did not leave a comment.

EVAN R. on

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If you could find a way to make this a bit cheaper, I would use this service all the time. Basically cost $60 to rent the pickup including gas. If you could get the price down to $30, I would probably use it every month

RUTH T. on

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Customer did not leave a comment.

Cody P. on

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The man who helped me was the same man who called me the day before I returned the truck. He was incredibly kind and welcomed me to Alaska and told me he was glad that I had a safe trip. Just a very warm, friendly guy. Overall, I had a great experience with U-Haul this time around.

Dane R. on

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Customer did not leave a comment.

JOHN C. on

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Easy in/easy out. Good pre- and post inspection of equipment, timely handling. Recommended.

SUZAN R. on

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This location was the best Uhaul experience ever. I had no hassles, and no added stress. I felt like I was being assisted instead of buying a service. The gentleman helping me was very personable and approachable. This made me at ease to a very stressful situation. I definitely would use this place again and would tell a friend!

Monica K. on

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Service was excellent

Patricia P. on

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Customer did not leave a comment.

clark p. on

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I'm not sure the truck had ever been cleaned. I spent an hour of my own time cleaning the interior before I was comfortable using it.

kathryn t. on

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Customer did not leave a comment.

JAMES J. on

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Lester was a true professional with genuine customer service skills. Great asset to UHAUL!