Great customer service. Trailer worked out well.George H.
Southview Quick Lube Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The experience was good over all. I would like for the cab of the vehicle to be cleaned and better smelling before the next renter.Everad C.
Customer did not leave a comment.V. Lisa H.
I ordered furniture pads and didn't get anyDustin C.
Customer did not leave a comment.BRITTNEY G.
Keep your current employee. Very personable and knowledgeable.pam V.
The UHAUL representative was very helpful. However, the truck itself had water in the door handle, I assume the window was left cracked open during a rainstorm. It wasn't pleasant dipping my hand in water trying to close the door. Other than that the experience was decent.ROBERT W.
Do a maintenance on ur trucks before the renter picks the truck up. We scheduled a pick up for 9 am couple of hours later hubby comes back with the truck. We are packing and loading away . At 3 pm my husband tells me that the CHECK ENGINE LIGHT WAS ON. We call U-HAUL AND WAS TOLD IT COULD BE A 2 hrs wait to get someone out to look at the truck! REALLY?!! Our move was from NC to TX with a 6 yr old with ADHD. Finally someone showed up to look at the truck. He said it was an error code and we were clear to drive. It's now after 6pm and we desire to stop packing and loading for the night. Sunday afternoon came and we are finally hitting the road. About 100 miles into our move the light is on again! We had to get off the hwy so someone could look at the truck again! This was 5:30/6:00. Around 7 pm someone come to check the truck out again. Another error code! Cleared again. In the morning we head out again. We were told to ignore the light and keep driving we would be ok. ITS NOT OK WHEN UR NOT SURE IF UR GOING TO BE BROKE DOWN OR NOT! A move that big is one thing. With a grand child with issues is another. We planned for all that but not a rental that cost a lot and added to our stress 3 times over. We like to travel at nite. Child is asleep and not much traffic. This truck cause us to feel like we could only travel in daytime and we ended up having to rent a room 3 nites. To top it off we got the truck back on the day it was due, but not at 9 am as we picked up. It was at 6:30ish. We were billed another $80 something dollars! Way to go U-HAUL. We were using ur service a lot every couple of years. I don't think we will be back for more headaches from ur in maintained trucks. When I said something to the lady where we were dropping off on a phone call I was toldâ€ I'm sorry for ur trouble but that's not a reflection on usâ€. Oh really!??? Interesting....MICHAEL J.
All was great. Rode and drove well.John S.
Don't overcharge your customers and close location for businessSamuel Y.
Customer did not leave a comment.Harris S.
On time and very professionalThomas B.
Customer did not leave a comment.Kenneth S.
Very helpful and great customer serviceLISA M.
Be honest about what time the staff will be at the location for pick up. I did the 24/7 pick up but was told the facility opened at 8. As I was driving off around 845 an employee pulled up with the dolly I had requested..... I turned down the dolly.Susan B.
Customer did not leave a comment.EDELL E.
Customer did not leave a comment.Darius W.
After ordering truck from Bragg Blvd, was directed to pick up on Legion Rd...15-20 miles in opposite direction from my home. Picked up truck which had a slight vibration while going to my home. Once loaded and underway, vibration got worse as the speed increased starting about 35.mph. At 55-60 mph vibration was so strong it would knock hands off the steering wheel and left front wheel was bouncing approx. 3/4 in off the ground. Had to take a slower route to new home which stretched the trip from 4 hrs to 8 hrs. (Double time - double gas)james S.
Best experience with a UHAL company. Beasley was very courteous and professional. He went the extra mile to look for exactly what we needed. I wouldn't hesitate to recommend this location (Legion Rd location) to anyone.Sandra C.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Tyler H.
Nothing, service was excellent.juliette V.
Customer did not leave a comment.Jolynn M.
Customer did not leave a comment.Anothny T.
Ensure service person is aware of key/drop box codes if changes have been made recently or service person is unfamiliar with the office being serviced.shane T.
Advertising and location is understated. Customer service was excellent.Russell H.
Customer did not leave a comment.Johnathan C.
Customer did not leave a comment.Ernesto R.
Customer did not leave a comment.valncia K.
Beasley was very helpful. No problems at all.Terry O.
This area needs an urgent management system . The phone doesn't not work, you don't find someone to help for first time cusotmer . The U-Haul staff at Galaspy, Fayetteville really helped to access the booked vehicle.Qurban A.
It was not obvious where the UHaul store was, and it was after hours. However, the nice guy working at the shop next door told us where to leave the truck and drop off the key.Mary H.
Customer did not leave a comment.Jonathan M.
Customer did not leave a comment.TEDDY M.
Customer did not leave a comment.natalie H.
Customer did not leave a comment.theresa B.
Provide blankets and dollies with 26' trucks.glib M.
Customer did not leave a comment.THERESA B.
Nothing. The two staff members were courtesy and polite.william B.
Customer did not leave a comment.TERESA M.
Customer did not leave a comment.bernice W.
Customer did not leave a comment.Michael T.
Uhaul shares a property with another business, and driveway entrance, office, and rental units locations are confusing. Limited access roadway adds to confusion and difficulty getting in and out.fayma N.
Customer did not leave a comment.barbra C.
I had an outstanding experience with Uhaul and I look forward to coming back for my next move.Theodore L.
Customer did not leave a comment.vakapuma F.
Customer did not leave a comment.Teresa B.
Customer did not leave a comment.Linda M.
So I rented a 20ft truck and per the contract I only drove 72 miles and they chargers me for 144 miles and doubled the mileage. We also filled the tank and was charged for that. And the truck was dirty inside and out. There were dead bugs all over the truck and windshield.Trista S.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.JERRY L.
Customer did not leave a comment.george H.
Customer did not leave a comment.Amy H.
Customer did not leave a comment.WILLIE C.
The person wasn't there. No charges was provided to me. When returned no one was there and billing is more expensive. Not there to answer questions and no phone calls.Ocie S.
Have someone in the office when customers arrive. We waited over 15 minutes for someone to assist us. Then it took another 15 minutes to print all the paperwork for signature. Also need to provide a way to safely drive the 15' truck in the opposite direction from the flow of traffic - cannot make a u-turn with this size truck - had to travel 5 miles out of our way to take the truck to the destination of the materials to be moved.Monica B.
The person was late opening the store and took 45 mins to get the truck even being the first one there.christopher M.
I requested the truck and trailer at least a week out for a one way move. When I went to pick up the truck and trailer they were not attached and when I attached the trailer non of the lights worked. The place did not check the equipment before signing it to me. After 5 hours of waiting and having the people perform a maintenance check they determined it was the truck. However during this 5 hours I had to leave to load up the truck- which took 30 minutes. I picked up the truck and trailer Friday and was moving out of state on Sunday and the final apartment walk though on Saturday. So at 7 o'clock at night I took the truck and trailer that didn't work. My trailer lights never worked and my exhaust pipe was not connected and when roadside assistance tried to fix it, he determined that if connected, it would set the truck on fire. So my son and I road the entire 8 days in a rental truck that sounded like a stock car. Every time we pulled off for the night it took my son and I a while to get full hearing back. The brakes were shakey the whole ride and made me nervous going downhill. It kept slipping out of gear and not changing gears appropriately. The people here were nice enough but unorganized and did not perform the safety checks needed and had no way of fixing anything.Nicole S.
Customer did not leave a comment.sharon W.
Customer did not leave a comment.HAROLD S.
Great experience there. Very helpful staff.Miriam F.
Customer did not leave a comment.Keith M.
Customer did not leave a comment.MIKE T.
Update the computer program, more user friendlyWilliam H.
Customer did not leave a comment.Joe F.
The office was incredibly unorganized. Took us 30 minutes to pick up the truck because the woman claimed she could not find our online reservation. Then to top it off they did not have any of the extra equipment I wanted to rent, such as furniture pads.Mallory T.
Office was closed when the truck was dropped off.Katherine M.