Best customer service I have received in a long time! Excellent
AUDREY R
Customer Reviews for Southwest Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smooth and was very easy to take care of
Corey WSam went above and beyond to help us out.
ROBERT DIT WOULD BE NICE TO RENT A U-HAUL TRUCK THAT DOESNT SHAKE AFTER 3 MILES PER HOUR. IT HAS A SCRAPE ACROSS THE WHOLE RIGHT SIDE, A GIANT TEAR ON THE LEFT SIDE AND THE WHOLE THING SHAKES LIKE CHEVY CHASE MOBILE FROM THE MOVIE VACATION. IT SHOOK SO HARD, IT DESTROYED SOME OF THE THINGS THAT WERE BEING TRANSPORTED. FOR INSTANT, ONE OF THE ITEMS THAT IS BUSTED DUE TO U-HAUL IS A 120+ YEAR OLD TIFFANY TABLE LAMP WITH PAINTED GLASS. TO ME.ITS PRICELESS. A ACTUAL MONEY VALUE IS THOUSANDS OF DOLLARS. (951)220-0001 CALL ME.CAUSE IM FILING A CLAIM AGAINST U-HAUL, FOR THEIR EMBARRASSMENT THEY CALL A VEHICLE.
Tina AThere was broken glass in the carriage of the truck we had to sweep it out before moving anything but that was the only issue everything else was very good. Thank you
Jane BMore options on trucks and have trailers available.
Juan BAll was well and easy for me , thanks to Samuels great attitude
Donald OGreat location and good guys to work with.
Anthony FPut a damned open sign up. Place looks deserted.
Helen BManager was awesome!
TIMOTHY SGasoline charged me, I left the tank as I was, I made the claim and I have not had an answer after a month
DANIEL ASheila was great. Friendly and helpful.
CHARLENE YCab was nice and clean. Box has a lot of small debris in it and something that became very sticky when the truck got hot during the day.
Vance OThis process could not have gone better, so easy to pickup and drop off equipment
VIVIAN NTruck ran great
rudy kIt was a good 😌 experience.
Casey NI scheduled to pick my truck up at 7:00 am using my phone. However, when I got to the location I was told by the app I had to wait 45 min for the place to open at 8. Why say I can get my truck at 7 when I can’t? When I returned the truck, there wasn’t enough space to easily park two trucks. One was already parked when I arrived, so I had to have two people help me back up and forward several times to fit into the parking spot.
JEREMY MGreat service, no complaint
BRYAN LStop this nonsense with having to use your phone for everything. I had terrible cell reception here and it took forever. Not a good experience for me.
Kerry LThe storage location is perfect fo my needs. Yelp rated it 4 1/2 out of 5 stars which only reenforced my decision. The truck was perfect. It handled very well going to Big Bear and back.
CHARLES WVery helpful and professional
sergio rOn line early vehicle check out was too time consuming.
JOHN WI’ve rented Uhaul trucks throughout the years and the service and professionalism I received from Anthony at this location was above and beyond any I’ve received before. I will be renting from this location moving forward.
DARRELL HThank you for accommodating us with such short notice. Greatly appreciated.
melissa kThe gentleman at the front desk was very polite and knowledgable regarding the pick-up and drop-off of the U-Haul. He assisted us quickly and was able to get us on the road in 10 minutes. We will definitely recommend this location for anyone moving from the area.
LAURIE WNone at this time
william aPassed on a recommendation today
SAMUEL SEverything went very smooth and quickly, staff was very professional. Thank you for a easy experience.
danny cSouthwest self storage is by far the best place I've ever delt with regarding uhaul. Great people .
Fern NPerson at the desk gave me a contract with a drop-off location far from what I chose online; she told me just to call my preferred drop-off once I got there. I did, and they couldn't take my truck. Then, the new drop-off location had their system down, after I was on 30 min of phone calls to switch to that location. Very frustrating. Truck still had trash in it and the former contract
CHRIS GI reserved a truck and tow dolly two weeks prior to 12/29/18. I was directed to go to Riverside to pick up tow dolly only to be told they did not have truck. Had to drive back to Tucaipa to get truck, then drive back to Riverside for tow dolly. There was no inspection of truck in Yucaipa. I went to Redlands for instructions for hitch up car to tow dolly. Redlands employee noted broken light on right rear of truck. The back and forth and lack of information extended my move by four hours and increased stress level tremendously. I request a refund and call back to confirm notification of issues with a bad rental. I dropped off the vehicle in Sacramento on 12/30/18.
Margurite RNothing! I was impressed with the friendliness and quick response from the Manager, Laura Whitehead. The office and grounds were exceptionally clean and well-maintained. Would definitely use Southwest Self Storage again!
MICHAEL KGot charged $25 for gasoline, after I put 3.5 gallons in it and only drove 25 miles. Total ripoff. I left the fuel receipt with the tenant to show her I handled it.
Daniel Beverything works out fine
brenda eEmployee was great.
John MGas gauge did not work, clerk could careless, I put in way too much gas but again ckeark did not care
mike cGreat experience
Michael FBeware of U-Haul and this local office. I rented a truck for one day and turned in back in that day, using the key drop, as instructed. They erroneously charged me for 2 days and refused to reverse their error. They "opened a complaint" and told me it would be reviewed and a manager would call in 3 days. No one ever called back. I called again and spoke to a "traffic control manager" who reversed the erroneous charges, debited my account for the correct amount, but did not reverse the original charges against my bank account, resulting in a DOUBLE charge, including erroneous charges, against my account. They were unhelpful, discourteous, and dismissive, and never once apologized for their error or the difficulties they caused me.
susan rVery satisfied.............. :)
RICHARD YWe will be back next week!
Steven KMy truck size was not available (reserved a 26, got a 15). My box dollies were not available (had to use appliance dollies which are a LOT heavier). The staff acted like this was not their problem, and had a "we just work here" attitude. I will never use uhaul again.
ABINADI JThe online experience was very easy to do and use, the rep called for verification was nice and the location rep was nice.
SHINICHI PI was charged for a Utility dolly that i did not have. $5.00. I only used a appliance dolly & 6- Furniture pads. So you owe me Credit for the charger of a utility dolly, that i never used.
RAYMOND ZGot me out of a last-minute bind when competitors rental company let us down. Appreciate the prompt professional service
tresa kA+ service!!!!!!!
Daniel VI had reservations at one store and was being sent to 3 different stores to find a truck. I decided to rent a bigger truck so I wouldn't have to pay for more miles. No one offered any help or suggestions, which in my opinion should have been done, other than to keep sending me to other sites to find a truck. I was told that my truck was given to someone else who just made a reservation which made no sense to me since I made my reservation the day prior. I think there needs to be a better tracking system to honor reservations or another option should be offered at no additional charge.
Susan BVery nice storage location.
Chuck SI need you to check why I am being charged for a cleaning fee, the truck was returned the exact same way I received it I need to get reimbursed for that cleaning fee and I need a response asap.
ANA HVery pleasant personnel. Very quick paperwork. In and out in less than ten minutes. Great place!
BRANDEE GVery nice young man that helped when we picked up the truck and brought it back.
EDWARD M