The dealer was very nice and professional. He even came in and helped us on a scheduled day off.
Tracy Chancellor
Customer Reviews for Space Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing but issues! Truck was not in very good mechanical shape. Jolted, stuttered, misfired, steering wheel was way off. Passenger seatbelt didn't work. Messaged customer service, they didn't help at all. Would not recommend uhaul.
Jerad SisemoreCouldn't get enough internet for our check in. ORIGINAL address we were told to drop off said Hindsville, never located lot. Dropped it off Huntsville. Uhaul said they would charge extra if we didn't drop off where we were Told us to drop. Very aggravating while moving.
Diane AllisonRental agent was very nice and easy to work with.
Mark FraserBigger truck
Oscar VasquezSteve the Manager's help with this rental was very professional and friendly!
Linda SmithVery nice gentleman was a big help very good experience
Kathleen ConnorsThe gentleman was very helpful and easy to work with. He made it as easy as possible. He was very friendly and considerate.
Lucinda LuPauKnowledgeable, helpful and friendly folks.
Steve CooperGreat service, things were explained very well. Highly recommend.
Laura SpeeceIt was easy and quick. The location operator was very nice and easy to deal with. He explained everything simply and quick. I'd recommend this location to anyone need a truck in a pinch and on a schedule
Jackie HallMy trick was not on time and personally went out of their way to get me into a truck
Ram RodriguezEverything was perfect. The gentleman that helped us was very knowledgeable and made the transaction simple and painless.
Daniel SalsburyThe gentleman where we picked up the trailer and the U-Haul was very rude lazy and not helpful at all! The U-Haul was nasty and it bounced very rough riding we had to hook up the trailer by ourselves he did not help us and he did say something very rude to me telling me to focus which I didn’t appreciate!
mark jarrellSteve was very helpful.
Brock IsraelGreat experience out of Huntsville AR
Jared ShrumNewer truck. This truck had over 70k miles & it showed & rode like an old well used one. The cab was really noisy as well.
Robert WhiteHeated and power mirrors would be useful. Otherwise the Triton V-10 pulled hills with ease.
Lee ClintonDon't charge them a month after they have already returned the truck and double charge them. Also, right before Christmas.
Hunter BatemonCall to ask about the 52.00 charges and no return call!
tomis hejnaPerfect place. Great convenience. Affordable.
Robert WhiteNo problems at all. Steve is always very accommodating.
GEORGE CLINGENKeep up the good work
Mike CommetThe locations aren't the problem your policies suck
MaryAnn LarsonI wouldn't recommend U-Haul to anybody after this Fiasco that we had
Mary Ann LarsonTruck was dirty when I picked it up. No biggie except I was charged with something that wasn't true paying over 100.00 bucks before I could rent a truck. Bunch of bs. You should refund me that 105.00 it's only right.
Genia RodgersThe garage style door was very difficult to lift and lower. Could lead to wrenching back of a user. It needed a repair or maybe oil. Besides that, the whole experience renting the trailer was excellent. Steven was helpful and professional.
DAVID SOHMERHe arrived late & then wanted to fix his breakfast. Insisted on measuring the trailer to make sure our item would fit. Totally unnecessary! Then he started the rental papers. Total check out time was 45 minutes. We were late getting to our pickup. Very unhappy.
Victor KaveThere’s not much you can do for a trailer! It went pretty easy!
Brennin TranbargerGREAT FRANCHISE OWNER!!
Teresa KeithSteve was very helpful and nice. Had to extend my time with the moving Truck and Steve made it hassle free. Great experience with U-haul made moving from one state to another a good experience. Thank you, Robbie Jenkins
Robbie JenkinsSteve was great. I have done business with him in the past and he always goes above and beyond
Eddie ClingenVery friendly, Courteous, efficient staff.
Gene Millereverything was ok
Johnny WyattSteve was just AMAZING. He helped us with every problem that came up. Anytime we had a problem we called Steve. We had problems picking up on Auto transport and Steve helped us. I can not stress enough how much he made this experience for us. Everyone we ihave called at Uhaul has been awesome as well. Thank you so much for helping us. We had originally booked the Auto Transport and the 26 ft truck through Budget. They all of sudden didn't have our truck and did nothing but run us around. We called and asked if you would price match and you did. If it weren't for you we wouldn't be able to bring our disabled mother back home to Colorado.
Chelsey Flosn/a
paul reidNothing
MIKE COMMETDropped truck off on a Sunday. Could not contact dealer even after several phone calls. Truck was returned prior to 48 hour limit and was later charged a cleaning charge on credit card.
Jennifer DayWonderful customer service, personnel went above and beyond to provide me with the tow dolly I needed.
David ScottNothing to improve. This guy was a complete gentleman. Keep him!
Christena ReedThe man who helped me out was very rude to me. Didn't seem like he wanted to help me out at all, and was in a extream rush to get me in and out ( not in a good way). Also he messed up by not charging me correctly and not completing the online paperwork correclty. Overall a very bad experience and I highly recommend choosing another location.
jonah torresrented a truck with a flat tire. when I returned to location within 5 minutes, manager was gone. when called him on cell he told me to call roadside assistance, there was nothing else he could do. 2 1/2 hours later roadside assistance arrived. cost me more to pay for my movers. After filing a complaint I was charged a second time for the rental. please note that calls to the office phone are not answered and message left are ignored and not returned. employee will tell you he has other things to do instead of helping you. if you call to complain he will hang up on you.
Karen AmentNothing, everything was just right!
WENDY KURRYNot sure.
Patricia BakerGreat place to rent from !!
WILLIAM COOKSEYI rented an appliance dolly to move the washer and dryer. Wasn't able to use it because truck HAD NO RAMP! Please refund that portion of my rental.
Patricia Bakertruck was great to drive, all worked great
GARY VESTNone
tom marcyThe owner was rude. We went to the place to rent a storage from the place . The owner told us that this was the place to return the uhaul. I get charged more money because of the wrong drop off location and we only dropped it off there because the owner told us that he was expecting us . If I had known this was the wrong place I would not have dropped it off there! The drop off place was rude and not helpful! I am coming from out of state and he was not helpful in answering my questions .
ANDREA AKINThere where no tie downs in the uhaul. When asked about it. The person who was running the place said he didn't know he was suppose to put them in there.
PEGGY TERRYTruck interior smelled horribly of cigarette smoke! I would go out of the way to avoid dealing with agent at this location.
MARY SKELTONThe contact at this location was very helpful and managed to really help me out. I would definitely do business again with Space Place.
James WilliamsThe staff was not working on delivery day. I am sure they would have been friendly and helpful. The drop off for the key was clearly marked, but my husband missed it and put it in the mail slot... Clearly the staff figure out the mistake and did not chastise.
Jennifer Dodson